ITIL® Version 5 Foundation Bridge Training in Hong Kong

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ITIL® Version 5 Foundation Bridge Training

Hong Kong

Our ITIL® Version 5 Foundation Bridge Training in Hong Kong provides a clear understanding of how ITIL has evolved to support digital product and service management. It focuses on updated lifecycle activities, value creation, AI integration, and governance concepts to help professionals transition confidently from ITIL® 4 to Version 5.

Bridge existing ITIL knowledge with the ITIL® Version 5 Foundation Bridge Training
Build knowledge of value streams, service relationships, and continual improvement
Understand digital governance, AI, and integration with DevOps and PRINCE2®

Dates & Prices

ITIL® Version 5 Foundation Bridge Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® Version 5 Foundation Bridge Training Course Outline

Module 1: Key Concepts of Digital Product and Service Management

Product and Service Management
Service Offering
Value Co-Creation

Module 2: Service Relationships

Organisations
Providers, Consumers, and Vendors
Roles in Managing, Delivering, and Consuming Services
Service Consumer Roles
Consumer Roles Example
Service Relationship Model
Types of Service Relationships: Basic, Cooperative, and Collaborative
Service Journey (1/2)
Service Journey (2/2)
Service Quality and Service Level
Service Level Metrics (1/2)
Service Level Metrics (2/2)
Service Level Agreements

Module 3: ITIL Value System (ITIL VS)

Components of the ITIL Value System
- Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
ITIL Value System and its Purpose

Module 4: Governance

Governing Bodies and Governance
Governance of Digital Technology

Module 5: ITIL Guiding Principles

What is an ITIL Guiding Principle?
Recap of the ITIL Guiding Principles
Using Automation and AI
Principles Interaction

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices

Introduction to ITIL Product and Service Lifecycle
Purpose of the ITIL Product and Service Lifecycle Management Activities
Value Chain
Management Practices

Module 7: Value Streams

Key Concepts of Value Stream Mapping and Management
Purpose of Value Stream Mapping and Management

Module 8: Continual Improvement

ITIL Continual Improvement Model
- List the Steps of the ITIL Continual Improvement Model
- Understand the Steps of the ITIL Continual Improvement Model
- Describe Continual Improvement within the ITIL Value System and its Role in the Organisation

Module 9: Four Dimensions of Product and Service Management and AI

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal Factors and External Factors
Introduction to AI
ITIL AI Governance

Module 10: ITIL and Other Frameworks Integration

ITIL and DevOps
ITIL and PRINCE2

Who Should Attend this ITIL® Version 5 Foundation Bridge Training?

This ITIL® Version 5 Foundation Bridge Training is designed for IT and service management professionals looking to update their knowledge and understand the changes introduced in ITIL® Version 5. The following professionals can benefit from this course:

IT Service Managers
IT Operations Managers
Service Delivery Managers
Product Managers
IT Consultants
Digital Transformation Managers
Governance, Risk, and Compliance Professionals

Prerequisites of the ITIL® Version 5 Foundation Bridge Training

Delegates must hold an ITIL® 4 Certification, except ITIL® 4 Specialist: Acquiring and Managing Cloud Services and ITIL® 4 Specialist: Sustainability in Digital and IT, to be eligible for the ITIL® Version 5 Foundation Bridge.

ITIL® Version 5 Foundation Bridge Training Overview

The ITIL® Version 5 Foundation Bridge Training helps professionals update their existing ITIL knowledge to Version 5. It covers digital product and service management, service relationships, the ITIL Value System, governance, guiding principles, and value streams.

Delegates will develop knowledge of continual improvement, lifecycle activities, management practices, and the four dimensions of product and service management. They will also explore AI and automation, AI governance, and how ITIL integrates with DevOps and PRINCE2®.

This 1-Day training by The Knowledge Academy enables delegates to understand and apply the updated ITIL concepts within digital product and service environments. It also prepares them for the official ITIL® Version 5 Foundation Bridge Certification exam.

ITIL® Version 5 Foundation Bridge Training Course Objectives

To explain key concepts of digital product and service management
To recognise service relationships, service journeys, service quality, and service levels
To explore the ITIL Value System, governance, guiding principles, and value chain
To apply value stream concepts and the ITIL continual improvement model
To examine how ITIL works alongside approaches such as DevOps and PRINCE2®
To prepare effectively for the ITIL® Version 5 Foundation Bridge Certification exam

Learning Outcomes after Completing ITIL® Version 5 Foundation Bridge Training

After completing this ITIL® Version 5 Foundation Bridge Course, delegates will have an updated understanding of digital product and service management, value creation, and continual improvement. They will be better prepared to apply Version 5 concepts in modern service management environments and prepare for the official certification exam.

Career Opportunities After ITIL® Version 5 Foundation Bridge Certification

The ITIL® 5 Foundation Bridge Certification supports career development across digital product and service management, IT operations, and transformation. There are several career opportunities delegates can pursue, including:

IT Service Manager: Oversees the delivery and improvement of IT services to support organisational needs.
Digital Product Manager: Supports the management and development of digital products across their lifecycle.
IT Project Manager: Manages IT projects while coordinating activities, resources, and expected outcomes.
Service Improvement Manager: Focuses on continually improving service performance, value, and ways of working.
Service Owner: Takes responsibility for the management, performance, and ongoing improvement of services.
Transformation Manager: Supports organisational and digital transformation by coordinating change and improvement initiatives.

What’s Included in this ITIL® Version 5 Foundation Bridge Training?

World-Class Training Sessions from Experienced Instructors
ITIL® Version 5 Foundation Bridge Examination
Interactive Learning with 24*7 Support
Digital Delegate Pack

ITIL® 5 Foundation Bridge Exam Information

The ITIL® 5 Foundation Bridge Exam assesses delegates’ understanding of the key concepts introduced in ITIL® Version 5. It covers updated terminology, digital product and service management, the ITIL Value System, governance, value streams, continual improvement, and other key areas required to transition existing ITIL® knowledge to Version 5.

The ITIL® 5 Foundation Bridge Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 20
Pass Mark: 65%
Duration: 30 Minutes
Open Book/Closed Book: Closed Book

Train Your Workforce

Looking for ITIL® Version 5 Foundation Bridge Training in-house or onsite training in Hong Kong? We specialise in corporate group training and bulk bookings for organisations of all sizes in Hong Kong. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Ways to take ITIL® Version 5 Foundation Bridge Training in Hong Kong

Online Instructor-Led Learning

Online Self-Paced Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Version 5 Foundation Bridge Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® Version 5 Foundation Bridge Training in Hong Kong delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® Version 5 Foundation Bridge Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® Version 5 Foundation Bridge Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® Version 5 Foundation Bridge Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® Version 5 Foundation Bridge Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® Version 5 Foundation Bridge Training in Hong Kong from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® Version 5 Foundation Bridge Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

ITIL® Version 5 Foundation Bridge Training Schedule in Hong Kong

Online Instructor-Led

Online Self-Paced

Fri 4th Sep 2026

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1 day

Online Instructor-Led

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Fri 4th Dec 2026

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1 day

Online Instructor-Led

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Fri 12th Mar 2027

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1 day

Online Instructor-Led

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Fri 11th Jun 2027

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1 day

Online Instructor-Led

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Fri 10th Sep 2027

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1 day

Online Instructor-Led

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Fri 10th Dec 2027

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1 day

Online Instructor-Led

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Package deals for ITIL® Version 5 Foundation Bridge Training in Hong Kong

Our training experts have compiled a range of course packages on a variety of categories in ITIL® Version 5 Foundation Bridge Training, to boost your career. The packages consist of the best possible qualifications with ITIL® Version 5 Foundation Bridge Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® Version 5 Foundation Bridge Training in Hong Kong FAQs

What is ITIL® Version 5 Foundation Bridge Training?

ITIL® Version 5 Foundation Bridge Training is designed for eligible ITIL® 4-certified professionals who need to update their existing knowledge to ITIL® Version 5. It provides focused learning on Version 5 concepts, including digital product and service management, value streams, governance, continual improvement, and AI.

What skills will I gain from the ITIL® Version 5 Foundation Bridge Training?

Delegates will develop skills in digital product and service management, service relationships, value streams, and continual improvement with this ITIL® Version 5 Foundation Bridge Course. They will also strengthen their understanding of governance, service quality, lifecycle activities, AI, and the four dimensions of product and service management.

What is the main focus of ITIL® Version 5 compared to ITIL® 4?

ITIL® Version 5 builds on ITIL® 4 while placing greater emphasis on digital product and service management, value creation, and AI-enabled environments. This ITIL Version 5 Foundation Bridge Online Course specifically provides ITIL® 4-certified professionals with a focused route covering the updates introduced at Version 5 Foundation level.

How does ITIL® Version 5 approach digital product and service management differently?

ITIL Version 5 places greater focus on managing digital products and services across their lifecycle while connecting them to value creation and service relationships. This ITIL 5 Foundation Bridge Course explains these concepts through lifecycle activities, value chains, management practices, and service management principles.

What new lifecycle concepts are introduced in ITIL® Version 5?

ITIL® Version 5 introduces the ITIL Product and Service Lifecycle and the purpose of its lifecycle management activities. This ITIL Foundation Bridge Certification Course helps delegates understand how value chains and management practices support products and services across their lifecycle.

Why should ITIL® 4 Foundation professionals upgrade to ITIL® Version 5?

The ITIL Foundation Bridge (Version 5) provides a focused way for ITIL® 4-certified professionals to update their knowledge without repeating the entire Foundation syllabus. It concentrates on Version 5 updates, helping professionals understand current approaches to digital products, services, value-driven outcomes, and AI-enabled environments.

Does the ITIL® Version 5 Foundation Bridge Certification expire?

The ITIL® Foundation Bridge (Version 5) Certification has a three-year renewal cycle. The renewal can be maintained through its CPD route, by earning another certification within the same product suite, or by retaking the same certification.

How does value stream management change in ITIL® Version 5?

ITIL® Version 5 gives greater prominence to value stream mapping and management, connecting business and technology activities around value creation. This ITIL® 5 Foundation Bridge Course helps delegates understand the purpose of value streams and how they support digital product and service management.

What role does Artificial Intelligence play within the ITIL® Version 5 framework?

Artificial Intelligence has a more visible role in ITIL® Version 5, particularly in automation, digital service management, and AI governance. This ITIL Version 5 Foundation Bridge Certification Course introduces AI, automation, and ITIL AI Governance, helping delegates understand how AI can support value creation while considering responsible governance.

How does ITIL® Version 5 support value co-creation across products and services?

ITIL Version 5 supports value co-creation by connecting providers, consumers, vendors, service relationships, and value streams around shared outcomes. This ITIL Version 5 Foundation Bridge Online Course explains how these relationships contribute to creating and sustaining value across digital products and services.

What updates have been made to governance and operating models in ITIL® Version 5?

ITIL® Version 5 strengthens the focus on governance of digital technology and its connection with the wider ITIL Value System. This ITIL Version 5 Foundation Bridge Course covers governance, guiding principles, value chains, management practices, and continual improvement within that structure.

How are service relationships and the service journey addressed in ITIL® Version 5?

ITIL® Version 5 gives greater structure to service relationships by defining provider, consumer, and vendor roles along with different relationship types and the service journey. This ITIL Foundation Bridge (Version 5) Course also covers service quality, service-level metrics, and Service Level Agreements.

Can I continue to higher ITIL® Version 5 Certifications after completing the Foundation Bridge?

Yes, successfully completing the ITIL® Foundation Bridge (Version 5) provides an accepted prerequisite for advanced Version 5 modules such as ITIL Product, ITIL Service, and ITIL Transformation. This enables delegates to continue developing role-specific capabilities across the wider ITIL® Version 5 Certification scheme.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® Version 5 Foundation Bridge Training in Hong Kong?

The training fees for ITIL® Version 5 Foundation Bridge Training in Hong Kong starts from HKD14695

Which is the best training institute/provider of ITIL® Version 5 Foundation Bridge Training in Hong Kong?

The Knowledge Academy is one of the Leading global training provider for ITIL® Version 5 Foundation Bridge Training.

What are the best ITIL® Certification Training courses in Hong Kong?

Please see our ITIL® Certification Training courses available in Hong Kong

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