Salesforce Admin Training | CRM Training in Athens

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Salesforce Admin Training

Athens

Get familiar with the roles and responsibilities of a salesforce administrator.
Understand how to manage and configure a salesforce service cloud.
Attain in-depth knowledge of data types, field types, and components.

Dates & Prices Dates & Prices

Course information

Salesforce Admin Training Course Outline

Module 1: Salesforce Overview

What is Salesforce?
Why Salesforce?
Salesforce Architecture
Features of Salesforce
Salesforce Products
Difference Between Traditional CRM vs Salesforce CRM
How are Companies Using Salesforce?
How to Access Salesforce?
What is APEX?

Module 2: Quote Templates

Set Up Quote templates
Manage Quote
Create Quotes Pdf
Things to Learn About

Module 3: Data Types, Field Types, and Components

Different Data Types in Salesforce
Different Salesforce Field Types
Salesforce Components

Module 4: Custom Buttons and Links

Override Standard Buttons and Tab Home Pages
Custom Button and Link Samples
Override Standard Buttons and Tab Home Pages
Custom Button and Link Considerations

Module 5: Process Builder

Process Limits and Considerations
Setting Values in the Process Builder
Setting Advanced Options in the Process Builder
Create a Process
Troubleshoot Processes

Module 6: Validation Rule Considerations

Require Field Input to Ensure Data Quality
Field Sets
Roll-Up
Lookup Filters

Module 7: Controlling Access Using Hierarchies

Create a User Role
Assign Users to Roles
Viewing and Editing Roles
Success with Roles
Role Fields
Role and Territory Sharing Groups
Managers in the Role Hierarchy

Module 8: Salesforce Data Security Model

Basics
Scenario
Types of Record-Level Security

Module 9: Profiles

Standard Profiles
Manage Profile Lists
Work in the Enhanced Profile User Interface Page
Work in the Original Profile Interface
View and Edit Password Policies in Profiles

Module 10: Reports and Dashboards

Analytics Tab
Reports
Dashboards
Report and Dashboard Folders
Report and Dashboard Limits, Limitations, Allocations, and Technical Requirements

Module 11: Manage Salesforce Data

Move Tracking Data
Reports
Tracking Workspace
Triggered Sends Tracking
Enable Email Tracking
Update Job Links Overview
View Tracking History
Field History Tracking
View Tracking Results for an Email Send
Link Tracking
Understand Timing and Tracking

Module 12: AppExchange

What Is AppExchange?
Business Plans for AppExchange Listings
Accessing AppExchange
How Does AppExchange Search Work?
Email Notifications
Collect AppExchange Leads

Module 13: Deploy a Change Set

Create an Outbound Message
When Change Sets Become Unavailable

Who should attend this Salesforce Admin Training Course?

The Salesforce Admin Course offers in-depth knowledge about the administrative features of Salesforce, the leading Customer Relationship Management (CRM) platform. This course can be beneficial for various professionals, including:

Aspiring Salesforce Administrators
CRM Managers
Business Analysts
Sales Managers
Technical Support Representatives
Project Managers
Solution Architects

Prerequisites of the Salesforce Admin Training Course

There are no formal prerequisites required for the Salesforce Admin Course.

Salesforce Admin Training Course Overview

Salesforce, a leader in CRM (Customer Relationship Management) software, revolutionises how businesses interact with their customers. This Salesforce Admin Training delves into the core functionalities and advanced features of Salesforce, highlighting its relevance in today's customer-centric business environment. It's essential for managing customer information and enhancing customer experiences effectively.

Understanding Salesforce is crucial for professionals involved in sales, customer service, and marketing. By mastering this tool, individuals can streamline client interactions, manage sales pipelines, and create comprehensive customer profiles. This CRM Training is particularly beneficial for those looking to elevate their careers in sales and customer relationship management.

The Knowledge Academy’s 4-day Salesforce Admin Training is designed to provide a thorough understanding of Salesforce administration and its applications. It helps delegates in comprehensively managing customer data, automating business processes, and deriving insights for strategic decisions. This training will empower participants with practical skills to efficiently use Salesforce in their respective roles.

Course Objectives

To learn about traditional CRM and Salesforce CRM
To know about the nature salesforce of the architect’s service
To gain knowledge of custom buttons and link considerations
To know the key difference between traditional CRM vs Salesforce CRM
To get familiar with the setting values and advanced options in the process builder

At the end of this Salesforce Admin Course, delegates will be able to modify default functionality and produce unique pages, components, and apps. They will also be able to manage data structures with fields, relationships, and objects.

What’s included in this Salesforce Admin Training Course?

World-Class Training Sessions from Experienced Instructors
Salesforce Admin Certificate
Digital Delegate Pack

Why choose us

Our Athens venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The city of Athens is the largest in the country and also the capital of Greece. Athens is one of the oldest cities with a recorded history of over 3,400 years. Athens city has an approximate population of 664,000 residents. The unemployment rate for Athens currently stands at just over 5%. This is drastically lower in comparison to the national average unemployment rate which currently stands at 25%. In Greece, students learn to speak English from a very early age and is the first foreign language spoken; this means that up to 50% of Greeks speak English. The University of Athens is the oldest higher education institution in the Modern Greek state and has been a running establishment since 1837. The university has a combined student enrolment rate of up to 66,000 students both undergraduate and postgraduate. The university consists of two departments with one of them holding humanities subjects and the other holding science subjects. The National Technical University of Athens is also amongst the oldest higher education institutions and is considered to be the most prestigious of them all.

Address

Athens Towers
21st floor,
2-4 Messogion Avenue,
115 27 Athens

T: +30 2111995372

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Salesforce Admin Training | CRM Training in Athens. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Salesforce Admin Training | CRM Training in Athens, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Salesforce Admin Training | CRM Training in Athens. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Salesforce Admin Training | CRM Training in Athens sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Ayan was a great instructor very patience and knowledgeable of the product.

Alison Lovland

Excellent Trainer

Andrew Kirk

It's always a great learning with Ms. Alisha. She explains every concept in detail and in own words which clarify the doubts and helps in understanding the concepts quickly and efficiently.

Suveatha Manoharan

Salesforce Admin Training | CRM Training in Athens FAQs

What is a Salesforce Admin Course?

Salesforce Admin Course provides training on effectively managing and configuring Salesforce platforms, including user management, security settings, data management, automation, and customisation.

What are the prerequisites for this Salesforce Admin Training?

There are no formal prerequisites to attend this course.

Who should attend this Salesforce Admin Course?

This Salesforce Admin Course is ideal for individuals aspiring to become Salesforce administrators, CRM professionals, system administrators, or anyone seeking to enhance their skills in Salesforce platform management.

What are the responsibilities of a Salesforce Administrator?

Salesforce Administrators are responsible for managing user accounts, configuring security settings, customising Salesforce features, maintaining data integrity, creating reports and dashboards, and supporting users.

What are the requirements and skills needed to be a successful Salesforce Administrator?

Successful Salesforce Administrators possess strong communication skills, problem-solving abilities, attention to detail, and proficiency in Salesforce configuration, customisation, and data management.

What are the best Salesforce data management practices?

Best practices for Salesforce data management include regular data quality assessments, data cleansing, deduplication, defining data retention policies, and ensuring compliance with data privacy regulations.

What will I learn in this Salesforce Admin Training?

Participants will learn various aspects of Salesforce administration, including user management, security settings, data import/export, workflow automation, report generation, and customisation using Salesforce tools and features.

How do I learn Salesforce Admin?

You can learn Salesforce administration through online courses, instructor-led training, self-study resources, practice projects, and hands-on experience using Salesforce's Trailhead platform and official documentation.

Is Salesforce Admin difficult?

While Salesforce administration requires learning technical concepts and mastering various tools, it is not inherently difficult. With dedication, practice, and access to resources, individuals can become proficient Salesforce administrators.

Is the Salesforce admin job hard?

Like any profession, the difficulty of a Salesforce admin job can vary depending on factors such as the complexity of the organisation's Salesforce setup, the scope of responsibilities, and individual skill levels.

Is a Salesforce Admin certificate worth it?

Yes, obtaining a Salesforce Admin Certification validates your skills and expertise in Salesforce administration, making you more marketable to employers and opening up career advancement opportunities in the Salesforce ecosystem.

What is included in this Salesforce Admin Course?

This course typically includes modules covering Salesforce fundamentals, user management, security settings, data management, automation, customisation, and best practices for Salesforce administration.

What is the duration of this Salesforce Admin Training?

The duration of this Salesforce Admin Course is 4 days.

What is the salary range for a Salesforce Admin Professional?

The salary range for Salesforce Admin Professionals varies based on factors such as location, experience, certifications, and employer sise. However, salaries range from £24,000 to £47,000 per year, with potential for higher earnings with advanced certifications and expertise.

What is the next step after completing this Salesforce Admin Course?

After completing the Salesforce Admin Course, individuals can pursue Salesforce Administrator certification, gain practical experience through internships or volunteer opportunities, or advance to more specialised roles within the Salesforce ecosystem, such as Salesforce Developer or Salesforce Consultant.

Why choose The Knowledge Academy in Athens over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking the Salesforce Admin Certification Course.

What is the cost/training fees for Salesforce Admin Training certification in Athens?

The training fees for Salesforce Admin Training certification in Athens starts from €2895

Which is the best training institute/provider of Salesforce Admin Training in Athens?

The Knowledge Academy is the Leading global training provider for Salesforce Admin Training.

What are the best CRM Training courses in Athens?

Please see our CRM Training courses available in Athens

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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