Who should attend this ILM Level 3 Award in Leadership and Management Course?
The course is designed for individuals aspiring to or currently holding supervisory or team leader roles, seeking to enhance their Leadership and Management skills.
A few of the professionals who will benefit the most from this course are:
- Line Managers
- Team Leaders
- Supervisors
- General Managers
- Sales Managers
- Operations Managers
Prerequisites of the ILM Level 3 Award in Leadership and Management Course
This course demands a basic understanding of leadership concepts and management practices before opting for the ILM Level 3 Award in Leadership and Management Course.
ILM Level 3 Award in Leadership and Management Course Overview
While management is the process of organising, directing, and controlling employee activities along with other resources to achieve organisational goals, leadership is defined as a social relationship between two or more people who depend on each other to achieve specific mutual goals in a group setting.
All managers must embrace leadership and management skills because using leadership and management skills can improve their team's performance effectively to achieve the company's desired goal. This training course plays a crucial role in assisting leaders and managers to resolve conflicts in the workplace. Studying this training will help learners gain the ability to perform management tasks like managing projects and leading meetings.
This ILM Level 3 Award in Leadership and Management Training Course by The Knowledge Academy is intended to provide delegates with the knowledge and skills to manage conflict, stress, and quality in the workplace. Throughout this course, delegates will learn how to resolve conflict and create harmony in the workplace. They will also understand the causes and impact of stress in the organisation and how quality is delivered within the workplace.
Course Objectives
- To improve the internal processes and increase customer satisfaction
- To implement a quality management system to effectively manage the level of quality
- To identify and resolve quality-related issues quickly and efficiently
- To establish the root cause of workplace conflict
- To get familiar with the stages of conflict and workplace conflict resolution
- To measure and achieve goals by controlling situations to achieve their objectives.
After attending this training course, delegates will be able to develop their leadership and management skills and build upon leadership capabilities, such as motivating and engaging teams and managing relationships confidently.