Course information

Office Skills Masterclass Course Outline

Module 1: Introduction

  • Some Basic Elements and Definitions
  • Basic Computer Literacy

Module 2: Front Desk and Other Skills

  • Reception Manning
  • EPABX Skills
  • Office Stationery and Supplies
  • Critical Thinking Skills
  • Quick-Learning Skills

Module 3: Office Automation Skills

  • EPABX
  • Fax Machine
  • Photocopiers
  • Computers
  • Scanners
  • Printers
  • Equipment Repairs and Maintenance

Module 4: Basic Administration Skills

  • Organising Meetings
  • Strategic Planning and Scheduling Skills
  • Time-Management Skills
  • Verbal and Written Communication Skills

 

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Who should attend this Office Skills Masterclass?

The Office Skills Masterclass Course is designed for anyone who wants to learn the essential skills needed to succeed in the workplace. The following professionals can benefit from attending this course:

  • Administrative Professionals
  • Office Assistants
  • Human Resources (HR) Professionals
  • Receptionists
  • Data Entry Operators
  • Team Coordinators
  • Personal Assistants
  • Business Owners

Prerequisites of the Office Skills Masterclass

There are no formal prerequisites for the Office Skills Masterclass.

 

Office Skills Masterclass Overview

The Office Skills Masterclass caters to the dynamic demands of contemporary workplaces, equipping delegates with indispensable knowledge in areas such as time management, communication, and technology proficiency. As businesses increasingly rely on efficient administrative practices, this course, tailored specifically for PA and Secretarial professionals, stands as a beacon of expertise, offering comprehensive insights and hands-on training.

Proficiency in Office Skills is non-negotiable for PA and Secretarial professionals, who serve as the backbone of any organisation. Mastering the intricacies of office management not only enhances productivity but also elevates the overall efficiency of the workplace. These skills are essential for individuals striving for excellence in administrative roles, ensuring they remain competitive and indispensable in the modern workforce.

This intensive 1-day Office Skills Masterclass spans a single day, packed with immersive learning experiences designed to transform delegates into proficient Office Managers. Through interactive workshops and expert-led sessions, delegates will gain a deep understanding of office protocols, communication strategies, and technology utilisation. The training will empower delegates to navigate complex challenges with ease, enabling them to excel in their roles and contribute significantly to the organisations they serve.

Course Objectives:

  • To learn techniques to optimise time and prioritise tasks effectively
  • To develop precise, concise, and persuasive communication abilities
  • To acquire hands-on experience with essential office software and tools
  • To streamline processes and enhance efficiency through effective organisational strategies
  • To cultivate the ability to tackle unexpected challenges with creativity and resourcefulness
  • To foster a collaborative work environment by honing interpersonal skills
  • To understand legal and ethical responsibilities related to Office Management

Upon completing the Office Skills Masterclass, delegates will be versed in a range of essential and advanced office competencies, from technology utilisation to effective communication practices. It will help them navigate and excel in modern office environments, elevating their productivity and contributing more significantly to their organisation's success.

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What’s included in this Office Skills Masterclass?

  • World-Class Training Sessions from Experienced Instructors          
  • Office Skills Masterclass Certificate        
  • Digital Delegate Pack

Why choose us

Our Hamburg venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hamburg, officially known as ‘Freie und Hansestadt Hamburg’ (Free and Hanseatic City of Hamburg), is the second largest city is Germany. The city is populated with approximately over 1.7 million residents. Like other cities across Germany, education in Hamburg is compulsory for children; it follows the German educational system and is divided into four levels: Kindergarten Education, Primary Education, Secondary Education, and Higher Education. Kindergarten is for children aged from three to 6. Elementary School (Grundschule) is from Grade 1 to Grade 4. After Elementary School, children can go onto one of the three types of schools, Hauptschule, Realschule or Gymnasium, depending on their academic ability from Grades 5 to 9 or 10 and is compulsory up to the age of 18.

The school system in Hamburg is managed by the Ministry of Schools and Vocational Training (Behörde für Schule und Berufsbildung). There is over 240 Primary School and nearly 200 Secondary Schools with over 160,000 students attending every year. The city also has many private colleges as well as religious and special-purpose institutions including the Helmut Schmidt University (formerly known as the University of the Federal Armed Forces Hamburg). Hamburg is home to the International School of Hamburg, which is one of the oldest international schools in Germany.

Hamburg also provides Higher Educations for students who wish to further their education with over 15 universities. There is over 70,000 students attending these universities including over 9,000 foreign students. Hamburg universities are both public and private for students. The public universities are: the University Medical Centre of Hamburg-Eppendorf, the University of Music and Theatre, the Hamburg University of Applied Sciences, the Hamburg University of Technology, and finally the University of Hamburg (Universität Hamburg) which is the largest university in Hamburg; Hamburg also offers private universities including the Bucerius Law School. 

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Address

HafenCity,

Am Kaiserkai 1,

Hamburg, Germany

T: +49 8000101090

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Office Skills Masterclass | PA And Secretarial Training in Hamburg. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Office Skills Masterclass | PA And Secretarial Training in Hamburg, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Office Skills Masterclass | PA And Secretarial Training in Hamburg. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Office Skills Masterclass | PA And Secretarial Training in Hamburg sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Office Skills Masterclass | PA And Secretarial Training in Hamburg FAQs

Please arrive at the venue at 8:45am.
In this training, there are no formal prerequisites.
This Office Skills courseware is suitable for anyone who is looking for their first job and wants to work in an office environment.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Office Skills Training certification in Hamburg starts from €1195
The Knowledge Academy is the Leading global training provider for Office Skills Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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