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IT Service Management

ITIL® Training

ITIL is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

ITIL (BCS)

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Courses

ITIL® Foundation

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 2 Days

 Classroom

 From Kč64835

ITIL® Practitioner

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 2 Days

 Classroom

 From Kč64835

ITIL® Foundation and Practitioner

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 4 Days

 Classroom

 From Kč121329

ITIL® Service Lifecycle - Service Operation

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Lifecycle - Service Transition

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Lifecycle - Continual Service Improvement

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Lifecycle - Service Design

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Lifecycle - Service Strategy

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Lifecycle - Managing Across The Lifecycle

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Capability - Service Offerings & Agreements

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Capability - Release, Control & Validation

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Capability - Planning, Protection, and Optimization

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 3 Days

 Classroom

 From Kč93079

ITIL® Service Capability - Operational Support and Analysis

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 3 Days

 Classroom

 From Kč93079

ITIL® Foundation Weekend

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 2 Days

 Classroom

 From Kč64835

ITIL® Practitioner Weekend

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 2 Days

 Classroom

 From Kč64835

ITIL® Foundation Residential

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 2 Days

 Classroom

 From Kč64835

ITIL® Practitioner Residential

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 2 Days

 Classroom

 From Kč64835

ITIL® Foundation (Evening)

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 2 Days

 Classroom

 From Kč64835

ITIL® Practitioner (Evening)

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 2 Days

 Classroom

 From Kč64835

Root Cause Analysis

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 1 Days

 Classroom

 From Kč36585

ITIL® Overview

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 1 Days

 Classroom

 From Kč36585

ITIL® Foundation Training ex Exam

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 2 Days

 Classroom

 From Kč64835

About ITIL® Training

ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.

 

ITIL® training approaches service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).

 

ITIL® has its roots in a UK government department called the CCTA (Central Computer and Telecommunications Agency), who in the 1980s developed a set of standard practices for IT management. Organisations around Europe began to use the method in the 90s, with the second version of ITIL® arriving in 2001 and Version 3 being released in 2007.

 


Why choose ITIL® Training?

  • The world’s leading IT service management framework

  • Based on proven best practice principles

  • Used for IT services around the world for over 30 years

  • Ensures continual quality and improvement of IT services

  • Provides a common approach and shared terminology

  • Manages the entire service lifecycle from development to improvement

Why train with us?

Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Our ITIL® courses are accredited by BCS, The Chartered Institute of IT on behalf of AXELOS.

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

The Benefits

The benefits for individuals of completing an ITIL® course include:

  • Learn how IT processes can be linked together for maximum effectiveness

  • Understand how to apply tools and techniques to improve delivery of services

  • Use best practice to deliver customer service-optimised results

  • Communicate effectively using common terminology

  • Join an international ITSM community of professionals

  • Advance your career with internationally respected certification


The benefits for completing an ITIL® course for businesses include:

  • Ensure IT services align business objectives

  • Support and enable business change

  • Effectively manage risk in line with business needs

  • Minimise service disruption

  • Create and demonstrate value from your services

  • Establish a framework for continual service improvement


Courses Within ITIL® Training

ITIL® training is supported by a comprehensive certification scheme which spans the entire IT service lifecycle, from design to delivery and improvement, and the entire range of ITIL® knowledge from Foundation to Expert.

 

ITIL® Foundation

The ITIL® scheme starts with ITIL® Foundation, an entry level qualification which introduces the basic principles and elements of ITIL for those new to it.

 

ITIL® Practitioner

ITIL® Practitioner follows on from ITIL® Foundation and is designed for those looking to adopt and adapt ITIL® into their organisation. It provides guidance for using the Continual Service Improvement (CSI) approach to identify and deliver service improvements.

 

ITIL® Intermediate set

The ITIL® Intermediate set of qualifications is divided into two groups depending on what area of ITIL® they cover: Service Strategy and Service Lifecycle. Each one focuses on a different area of the lifecycle and candidates can take as many or as few certifications as they choose.

 

ITIL® Expert

The ITIL® training courses are rounded off by ITIL® Expert, which certifies knowledge of all areas of the IT Service Management Lifecycle and is gained upon passing the Managing Across The Lifecycle (MALC) exam.

 

Find Dates & Prices - ITIL® Foundation

Prague
Mon 13th Nov 17
Classroom 2 days Limited Seats
Kč84605
Brno
Mon 13th Nov 17
Classroom 2 days Limited Seats
Kč84605
Prague
Mon 8th Jan 18
Classroom 2 days Limited Seats
Kč84605
Brno
Mon 8th Jan 18
Classroom 2 days Limited Seats
Kč84605
Brno
Mon 12th Mar 18
Classroom 2 days Limited Seats
Kč84605
Prague
Mon 12th Mar 18
Classroom 2 days Limited Seats
Kč84605
Prague
Mon 14th May 18
Classroom 2 days Limited Seats
Kč84605
Brno
Mon 14th May 18
Classroom 2 days Limited Seats
Kč84605
Brno
Mon 9th Jul 18
Classroom 2 days Limited Seats
Kč84605
Prague
Mon 9th Jul 18
Classroom 2 days Limited Seats
Kč84605
Prague
Mon 10th Sep 18
Classroom 2 days Limited Seats
Kč84605
Brno
Mon 10th Sep 18
Classroom 2 days Limited Seats
Kč84605

ITIL® Training FAQs

Yes, our ITIL® courses are accredited by BCS, The Chartered Institute of IT on behalf of AXELOS.
Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.
That depends on the certification you choose. Course durations are as follows; ITIL® Foundation - 3 days, ITIL® Practitioner - 2 days, ITIL® Service Lifecycle - 3 days, ITIL® Service Strategy - 5 days, and ITIL® MALC – 5 days.
If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.
As an AXELOS ATO (Accredited Training Organisation) and Strategic Partner, all our ITIL® courses include the relevant examinations as part of the fee. Alternatively, BCS runs public sessions for their exams at their offices. The ITIL® Foundation exam is also available to take online.
ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.

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