Microsoft 365 Administrator | Enterprise Administrator Expert in San José

Microsoft 365 Administrator Training MS102 Course Outline

Module 1: Configure Your Microsoft 365 Experience

• Introduction
• Explore Microsoft 365 Environment
• Configure Organisational Profile
• Manage Tenant Subscriptions
• Integrate with Customer Engagement Apps
• Configure Sharing Settings for SharePoint and OneDrive
• Configure Settings for Microsoft Teams
• Enable Unified Audit Logging
• Complete Tenant Configuration

Module 2: Manage Users, Licenses, Guests, and Contacts in Microsoft 365

• Introduction
• Determine User Identity Model
• Create User Accounts
• Manage User Account Settings
• Manage User Licenses
• Recover Deleted User Accounts
• Perform Bulk User Maintenance
• Create and Manage Guest Users
• Collaborate with Guests in SharePoint
• Create and Manage Contacts

Module 3: Manage Groups in Microsoft 365

• Introduction
• Examine Groups
• Create and Manage Groups
• Create Dynamic Groups
• Create Group Naming Policy
• Create Groups in Exchange and SharePoint

Module 4: Add a Custom Domain in Microsoft 365

• Introduction
• Plan a Custom Domain
• Plan DNS Zones
• Plan DNS Record Requirements
• Create a Custom Domain

Module 5: Configure Client Connectivity to Microsoft 365

• Introduction
• Examine Automatic Client Configuration
• Explore DNS Records for Client Configuration
• Configure Outlook Clients
• Troubleshoot Client Connectivity

Module 6: Manage Permissions, Roles, and Role Groups in Microsoft 365

• Introduction
• Examine Roles in Permission Model
• Manage Roles Across the Ecosystem
• Explore Administrator Roles
• Examine Best Practices for Roles
• Assign Admin Roles to Users
• Delegate Admin Roles to Partners
• Implement Role Groups
• Manage Permissions Using Administrative Units
• Manage SharePoint Permissions
• Elevate Privileges Using Privileged Identity Management

Module 7: Manage Tenant Health and Services in Microsoft 365

• Introduction
• Monitor Microsoft 365 Services Health
• Monitor Tenant Health Using Adoption Score
• Monitor Tenant Health Using Usage Analytics
• Implement Network Connectivity Assessments and Insights
• Implement Microsoft 365 Backup
• Develop an Incident Response Plan
• Request Assistance from Microsoft

Module 8: Deploy Microsoft 365 Apps for Enterprise

• Introduction
• Explore Apps for Enterprise Functionality
• Complete Self-Service Installation
• Deploy with Configuration Manager
• Deploy from the Cloud
• Deploy from a Local Source
• Manage Updates
• Explore Update Channels
• Manage Cloud Apps Using Admin Centre
• Add Apps to Microsoft Intune
• Deploy Security Baseline

Module 9: Analyse Workplace Data Using Microsoft Viva Insights

• Introduction
• Examine Analytical Features of Viva Insights
• Explore Personal Insights
• Explore Team Insights
• Explore Organisation Insights
• Explore Advanced Insights

Module 10: Explore Identity Synchronisation

• Introduction
• Examine Identity Models
• Examine Authentication Options for Hybrid Identity
• Explore Directory Synchronisation

Module 11: Prepare for Identity Synchronisation to Microsoft 365

• Introduction
• Plan Microsoft Entra ID Deployment
• Prepare for Directory Synchronisation
• Choose Synchronisation Tool
• Plan for Synchronisation Using Entra Connect Sync
• Plan for Synchronisation Using Entra Cloud Sync

Module 12: Implement Directory Synchronisation Tools

• Introduction
• Configure Entra Connect Sync Prerequisites
• Configure Entra Connect Sync
• Monitor Services Using Entra Connect Health
• Configure Entra Cloud Sync Prerequisites
• Configure Entra Cloud Sync

Module 13: Manage Synchronised Identities

• Introduction
• Manage Users with Synchronisation
• Manage Groups with Synchronisation
• Maintain Synchronisation Using Security Groups
• Configure Object Filters for Synchronisation
• Explore Microsoft Identity Manager
• Troubleshoot Synchronisation

Module 14: Examine Threat Vectors and Data Breaches

• Introduction
• Explore Today's Threat Landscape
• Examine Phishing Tactics
• Examine Spoofing Tactics
• Compare Spam and Malware
• Examine Account Breaches
• Examine Privilege Elevation Attacks
• Examine Data Exfiltration
• Examine Data Deletion
• Examine Data Spillage
• Examine Other Attacks

Module 15: Explore the Zero Trust Security Model

• Introduction
• Examine Zero Trust Principles and Components
• Plan for Zero Trust Model
• Examine Microsoft's Zero Trust Strategy
• Adopt Zero Trust Approach

Module 16: Manage Secure User Access in Microsoft 365

• Introduction
• Examine Identity and Access Tools
• Manage User Passwords
• Implement Conditional Access Policies
• Enable Pass-through Authentication
• Implement Multifactor Authentication
• Explore Password less Options
• Explore Self-Service Password Management
• Implement Smart Lockout
• Explore Security Defaults
• Investigate Sign-in Issues

Module 17: Explore Security Solutions in Microsoft Defender XDR

• Introduction
• Enhance Exchange Protection
• Protect Identities Using Defender for Identity
• Protect Networks Using Defender for Endpoint
• Protect Against Cyber Attacks
• Provide Suspicious Activity Insights
• Review Security Reports

Module 18: Examine Microsoft Secure Score

• Introduction
• Explore Secure Score
• Assess Security Posture
• Improve Secure Score
• Track Secure Score History and Goals

Module 19: Examine Privileged Identity Management

• Introduction
• Explore Privileged Identity Management
• Configure Privileged Management
• Audit Privileged Management

Module 20: Examine Microsoft Entra ID Protection

• Introduction
• Explore ID Protection
• Enable Default Protection Policies
• Explore Detected Vulnerabilities and Risks
• Plan Identity Investigation

Module 21: Examine Email Protection

• Introduction
• Implement Anti-malware Policies
• Implement Anti-spam Policies
• Detect Spam or Malware Using Auto Purge
• Explore Anti-spoofing in Exchange Protection
• Explore Other Anti-Spoofing Measures
• Examine Outbound Spam Filtering

Module 22: Enhance Email Protection Using Defender for Office 365

• Introduction
• Transition to Defender for Office 365
• Expand EOP Protections
• Manage Spoofed Intelligence
• Configure Outbound Spam Policies
• Manage Email Access
• Submit Analysis Requests to Microsoft

Module 23: Manage Safe Attachments

• Introduction
• Protect Users from Malicious Attachments
• Create Safe Attachment Policies
• Create Policies Using PowerShell
• Modify Existing Policies
• Create Bypass Transport Rule
• Examine End-User Experience

Module 24: Manage Safe Links

• Introduction
• Protect Users from Malicious URLs
• Create Safe Links Policies
• Create Policies Using PowerShell
• Modify Existing Policies
• Create Bypass Transport Rule
• Examine End-User Experience

Module 25: Explore Threat Intelligence in Microsoft Defender XDR

• Introduction
• Explore Intelligent Security Graph
• Explore Alert Policies
• Run Automated Investigations
• Explore Threat Hunting
• Explore Advanced Threat Hunting
• Explore Threat Analytics
• Identify Issues Using Reports

Module 26: Implement App Protection Using Defender for Cloud Apps

• Introduction
• Explore Defender Cloud Apps
• Deploy Defender for Cloud Apps
• Configure File Policies
• Manage and Respond to Alerts
• Configure Cloud Discovery
• Troubleshoot Cloud Discovery

Module 27: Implement Endpoint Protection Using Defender for Endpoint

• Introduction
• Explore Defender for Endpoint
• Configure in Microsoft Intune
• Onboard Devices
• Manage Endpoint Vulnerabilities
• Manage Device Discovery
• Reduce Threat and Vulnerability Exposure

Module 28: Implement Threat Protection Using Defender for Office 365

• Introduction
• Explore Protection Stack
• Examine Security Policies and Rules
• Investigate Attacks Using Threat Explorer
• Identify Issues Using Threat Trackers
• Prepare with Attack Simulation Training

Module 29: Examine Data Governance Solutions in Microsoft Purview

• Introduction
• Explore Data Governance and Compliance
• Protect Sensitive Data
• Govern Organisational Data
• Minimise Insider Risks
• Explore eDiscovery Solutions

Module 30: Explore Data Management Practices

• Introduction
• Explore Archive Mailboxes
• Enable Archive Mailboxes
• Restore Data in Exchange Online
• Restore Data in SharePoint Online

Module 31: Explore Retention

• Introduction
• Explore Retention Policies and Labels
• Compare Retention Capabilities
• Define Retention Scope
• Examine Retention Principles
• Implement Retention Measures
• Restrict Retention Changes

Module 32: Explore Compliance

• Introduction
• Plan for Security and Compliance
• Plan Beginning Compliance Tasks
• Manage Compliance Requirements
• Examine Compliance Manager Dashboard
• Analyse Compliance Score

Module 33: Implement Insider Risk Management

• Introduction
• Explore Insider Risk Management
• Plan for Insider Risk Management
• Explore Policies
• Create Insider Risk Policies
• Investigate Activities and Alerts
• Explore Cases

Module 34: Implement Information Barriers

• Introduction
• Explore Information Barriers
• Configure Information Barriers
• Examine Barriers in Microsoft Teams
• Examine Barriers in OneDrive
• Examine Barriers in SharePoint

Module 35: Explore Data Loss Prevention

• Introduction
• Examine Prevention for Workloads
• Examine Policies
• Explore Endpoint Prevention
• Explore Adaptive Protection
• View Policy Results

Module 36: Implement Data Loss Prevention

• Introduction
• Plan to Implement Data Loss Protection
• Implement Default DLP Policies
• Design Custom DLP Policy
• Create Custom Policy from Template
• Configure Email Notifications
• Configure Policy Tips

Module 37: Implement Data Classification of Sensitive Information

• Introduction
• Explore Data Classification
• Implement Classification in Microsoft 365
• Explore Trainable Classifiers
• Create and Retrain Classifier
• View Sensitive Data
• Detect Sensitive Documents

Module 38: Explore Sensitivity Labels

• Introduction
• Manage Data Protection Using Labels
• Explore Label Capabilities
• Determine Label Scope
• Apply Labels Automatically
• Explore Label Policies

Module 39: Implement Sensitivity Labels

• Introduction
• Plan Deployment Strategy
• Enable Labels for Files in SharePoint and OneDrive
• Examine Requirements to Create a Label
• Create Labels
• Publish Labels
• Remove and Delete Labels

Who should attend this Microsoft 365 Administrator Training MS102 Course?

This Microsoft 365 Administrator Training MS102 Course is designed for individuals who want to develop expertise in managing and administering Microsoft 365. This Microsoft Office 365 Training course is beneficial for the following professionals:

• Microsoft 365 Administrators
• IT Administrators
• Network Administrators
• Security Administrators
• Cloud Engineers
• Hybrid Environment Managers
• IT Professionals

Prerequisites of the Microsoft 365 Administrator Training MS102 Course

There are no formal prerequisites for this Microsoft 365 Administrator Training MS102 Course. However, a basic understanding of IT concepts would be beneficial for the delegates.

Microsoft 365 Administrator Training MS102 Course Overview

Microsoft 365 is a comprehensive suite of cloud-based applications and services that enhance productivity and collaboration in the modern workplace. As businesses increasingly adopt these tools, the need for skilled Administrators to manage and optimise Microsoft 365 environments becomes crucial. Understanding the intricacies of Microsoft 365 administration is essential in ensuring seamless operation and security of these services.

Professionals in IT administration, system management, and cloud computing should aim to master Microsoft 365 administration. IT Professionals, System Administrators, and those aspiring to roles in managing cloud services will find this knowledge imperative for career advancement and effective workplace contribution.

The Knowledge Academy's 5-day Microsoft 365 Administrator Training MS102 Course is designed to equip delegates with essential skills and knowledge for effective Microsoft 365 administration. This intensive training covers key aspects such as user management, service configuration, and security compliance, providing practical insights for immediate application.

Course Objectives

• To attain in-depth knowledge about Microsoft 365 and its administrative roles
• To effectively manage users, licences, and mail contacts in Microsoft 365
• To learn how to deploy Apps for enterprises and analyse workplace data
• To implement identity synchronisation and manage synchronised identities
• To understand how to enhance user access security and mitigate threats
• To explore data governance, compliance, and sensitive information protection

Upon completing the Microsoft 365 Administrator Training MS102 Course, delegates will gain a robust understanding of Microsoft 365 administration, including user management, security, and service optimisation.

What’s included in this Microsoft 365 Administrator Training MS102 Training Course?

• World-Class Training Sessions from Experienced Instructors
• Microsoft 365 Administrator Certificate
• Digital Delegate Pack