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Effective Communication Skills

Key points about this course

Duration: 1 Days*

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  • Learn how to identify and adjust your communication style.
  • Gain an understanding of how to become a skilled communicator.
  • Learn what the Communication funnel is and how to use it.

Available delivery methods for this course

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Course Information

Effective Communication Training Overview

During this one-day Effective Communication training course, candidates will acquire a comprehensive understanding of the impact of communication on others, and how to improve personal communication skills to a level where information can be conveyed efficiently and effectively. Using communication wisely and efficaciously will mean that it will become easier to attain better results and the outcome of exchanges will be more productive. This course specialises in the use of communication within a business environment. Communicative ability not only involves the capability to convey information, but also to be able to listen to others and receive information. Hence, this training course includes listening based exercises and quizzes to emphasise the importance of listening in effective communication.

Effective Communication Training Outline

  • Communication
  • What is a Skilled Communicator?
  • Individual Evaluation
  • Communication Barriers
  • Case Study: New Neighbours
  • Asking the Questions
  • Asking the Good Questions
  • Applying the Answers
  • Probing
  • Listening Skills
  • How do you rate your Listening ability?
  • Active Listening Skills
  • The Communication Funnel
  • Communication Situations
  • One Little Word
  • Body Language
  • What do our bodies say?
  • Gestures
  • Emotions
  • A Personal Action Plan
  • Quick Quiz

Who should attend this Effective Communication Course?

This course is recommended for anyone who desires improvement of the communication skills of themselves or their employees, in order to enhance efficacy and productivity within the workplace.


There are no prerequisites for this course.

The course begins at 9am and finishes at around 5pm. Please arrive promptly at the training venue at 8.45am.
All of our instructors are fully accredited and have years of experience
Each delegate is provided with a The Knowledge Academy courseware folder, a certificate upon completion, and a variety of refreshments.
Yes, we provide an official Knowledge Academy certificate upon completion of the course
Please arrive at your training venue for 08:45am
For more information, visit our Soft Skills Topic Page
At The Knowledge Academy we strive to make training as accessible as possible. Therefore, we provide training in over 1000 locations around the globe, making it simple to find one of our state-of-the-art training venues near you!

What’s Included in this Effective Communication Course?

On this course, you will be provided with:

  • The Knowledge Academy Effective Communication Manual
  • Experienced Instructor
  • Certificate
  • Refreshments

Dates & Prices

Select your preferred delivery method

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VirtualLive Virtual
Fri 21st Jun 2019
San José
Fri 5th Jul 2019
VirtualLive Virtual
Fri 26th Jul 2019
VirtualLive Virtual
Fri 23rd Aug 2019
San José
Fri 6th Sep 2019
VirtualLive Virtual
Fri 20th Sep 2019
VirtualLive Virtual
Fri 11th Oct 2019
VirtualLive Virtual
Fri 1st Nov 2019
San José
Fri 1st Nov 2019
VirtualLive Virtual
Fri 20th Dec 2019
San José
Fri 3rd Jan 2020
San José
Fri 6th Mar 2020
San José
Fri 1st May 2020

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How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course

Duration: 1 Days*

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell


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