ILM Training | ILM Level 3 Diploma In Leadership And Management Training in Santiago

ILM Level 3 Diploma in Leadership and Management Outline

Total Credit Value: 37

Guided Learning Hours – 145

Unit 8600-312: Understanding Conflict Management in the Workplace

Credit Value – 1

Guided Learning Hours – 4

Module 1: Understand Conflict Management in the Workplace

• Introduction
• Causes of Conflict at Work
• Stages in the Development of Conflict
• Effects of Conflict on Team Performance
• Managing Workplace Conflict
• Resolve Conflict in the Workplace
• Techniques to Minimise the Adverse Effect of Conflict
• Ways to Create Harmony at Work

Unit 8600-313: Understanding Stress Management in the Workplace  

Credit Value – 1

Guided Learning Hours – 7

Module 2: Know How to Manage Stress in the Workplace

• Causes and Impact of Stress in the Organisation
• Sign and Symptoms of Stress
• Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

• Role as a Manager in Relation to Work-Related Stress
• Principles of Counselling
• How does Workplace Counselling Help Employees and Employers?

Unit 8600-303: Planning and Allocating Work

Credit Value – 2

Guided Learning Hours – 9

Module 4: Know How to Plan Work in the Workplace

• Organisational Targets Relevant to the Team
• Set SMART Objectives for the Team to Achieve the Targets
• Use a Technique to Plan to Achieve the Objectives
• How to Monitor and Control a Planned Activity

Module 5: Know How to Allocate Work to Team Members

• Resources Required to Complete a Planned Activity
• How to Allocate Work to Team Members
• How to Assess and Support Team Performance in Achieving Objectives

Module 6: How to Improve the Performance of a Team in Delivering to Plan

• Possible Cause of variance from a Planned Activity
• Actions to Overcome Causes of Variance
• How to Involve Team Members in identifying ways to Improve Performance to Meet Objectives

Unit 8600-309: Understand How to Establish an Effective Team

Credit Value – 1

Guided Learning Hours – 5

Module 7: Understand How to Develop and Maintain Effective Working Relationships

• Benefits of Effective Working Relationships in Developing and Maintaining the Team
• Behaviours Which Could Develop and Maintain Trust at Work
• Role of Communication in Developing Effective Team Working

Module 8: Understand How to Build a Team

• Differences Between a Group and a Team
• Stages of an Established Model of Group Formation
• How a Manager Could Benefit from Knowing Team Members’ Preferred Roles as Defined in an Established Team Role Model

Unit 8600-318: Understanding Quality Management in the Workplace

Credit Value – 2

Guided Learning Hours – 6

Module 9: Understand the Importance of Quality Management Within the Workplace

• Why is Quality Important for a Business?
• What is an Internal Customer and External Customer?
• Comparing Internal and External Customers
• Total Quality Management
• Difference Between Design Quality Standards and Process Quality Standards
• Cost of Quality

Module 10: Understand How Quality is Delivered Within the Workplace

• Introduction to Quality System
• Total Quality System in the Workplace
• Quality Management Standards
• Tools Used to Monitor Quality for Better Business
• Quality Record Management
• Improve Work Performance and Quality
• Quality Standards

Unit 8600-342: Developing Own Leadership Capability Using Action Learning

Credit Value – 10

Guided Learning Hours – 30

Module 11: Understand the Role of Action Learning in Developing Own Leadership Capability

• Explain the Nature and Benefits of Action Learning
• Responsibilities of an Individual Within an Action Learning Set or Group

Module 12: Use Action Learning to Plan and Monitor the Leadership Journey

• Identify Own Leadership Strengths and Limitations
• Set Personal Goals for an Extended Action Learning Intervention
• Prepare Individual Action Learning Plans for Involvement in Action Learning Sessions
• Complete Planned Actions to Improve Leadership
• Monitor and Record Own Participation in Action Learning Sessions

Module 13: Review Effectiveness of Action Learning in the Development of Own Leadership Capability

• Use Feedback from Others and Own Personal Reflections
• Identify Follow Up Actions Required to Continue the Leadership Journey

Unit 8600-326: Understanding the Communication Process in the Workplace

Credit Value – 2

Guided Learning Hours – 7

Module 14: Understand the Nature and Importance of the Communication Process in the workplace

• importance of effective communication in the workplace
• Describe the stages in the communication cycle
• Identify possible barriers to communication in the workplace
• how to overcome a potential barrier to communication?

Module 15: Understand the Methods of Communication

• Main Methods of Written and Oral Communication in the Workplace and Their Uses
• Identify the Main Advantages and Disadvantages of Written Methods of Communication
• Identify the Main Advantages and Disadvantages of Oral Communication
• How Non-Verbal Communication Can Influence the Effectiveness of Oral Communication?
• Explain the Value of Feedback in Ensuring Effective Communication

Module 16: Be Able to Assess Own Effectiveness in Communication

• Assess Own Performance in a Frequently Used Method of Communication
• Identify Actions to Improve Own Performance in Communicating

Unit 8600-200: Developing Yourself as a Team Leader

Credit Value – 1

Guided Learning Hours – 6

Module 17: Understand the Role and Responsibilities of the Team Leader

• Role of the Team Leader
• List the Responsibilities of the Team Leader Within the Team
• Limits of the Team Leader’s Authority and Their Accountability
• Example of a Situation Where They Would Need to Refer to Someone with Senior Authority

Module 18: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

• Gather Feedback on Own Performance from Different Sources
• Interpret the Feedback and List Areas for Improvement
• Action Plan to Address Weaknesses and Improve Performance

Unit 8600-201: Improving Performance of the Work Team

Credit Value – 1

Guided Learning Hours – 6

Module 19: Understand the Organisation’s Requirements in Relation to Team Performance

• Organisations Requirements of the Team in Line with Company Policy
• Teams Objectives in Achieving Organisational Targets
• How the Individual Performance of Team Members Affects the Overall Performance of the Team

Module 20: Understand How to Address Underperformance

• Identify Indicators of Underperformance in Relation to Own Team
• Possible Causes of Underperformance
• List Actions That Could Be Taken to Rectify Underperformance

Module 21: Understand the Role of Motivation in Improving Performance

• Recognised Theory of Motivation
• Actions to Motivate Own Team and Improve Performance Using a Motivation Theory

Unit 8600-202: Planning and Monitoring Work 

Credit Value – 2

Guided Learning Hours – 8

Module 22: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

• Organisational Policy That Can Have an Effect on the Planning and Allocation
• Example of a Target or Objective That a Team Is Working to Achieve

Module 23: Understand How to Plan and Allocate Work

• Key Stages When Planning and Allocating Work
• How Work Is Allocated to Meet Team Objectives
• How to Check That Team Members Understand Their Allocated Work

Module 24: Understand How to Monitor a Team’s Performance Against the Plan

• Method to Monitor the Teams Performance Against the Plan
• Action the Team Leader Could Take to Rectify Underachievement Against the Plan

Unit 8600-218: Leading Your Work Team

Credit Value – 2

Guided Learning Hours – 6

Module 25: Understand the Difference Between Leadership and Management

• Difference Between Leadership and Management
• Importance of Leadership Within Own Team

Module 26: Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

• Range of Different Leadership Styles
• Most Commonly Used Leadership Style(s) Within an Organisation
• Likely Effect This Leadership Style(s) Has on a Team’s Performance
• Own Leadership Style and Its Potential Impact on a Team

Unit 8600-230: Developing Yourself as an Effective Team Member

Credit Value – 3

Guided Learning Hours – 20

Module 27: Understand What is Meant by Teams and Teamwork

• Difference Between a Group and a Team
• Describe how a group becomes a team 
• Characteristics of a Good Team
• Advantages of Working in a Team 

Module 28: Understand the Importance of Communication within a Team

• Importance of Team Communication
• Barriers to Communication that may Prevent a Team from Working Effectively

Module 29: Know How to Deal with Conflict in a Team

• Causes of Conflict in a Team
• How Can Team Members Reduce Conflicts?

Module 30: Review Own Performance as a Team Member

• Identify Own Strengths and Weakness as a Team Member 
• Identify Ways to Improve Own Ability to Function Effectively in a Team

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 31: Understand the Importance of Promoting Personal Development

• Assess the Potential Benefits to the Organisation of Developing Individuals
• Assess the Benefits to the Individual of Personal Development

Module 32: Be Able to Plan for an Individual’s Development

• What are Expectations?
• How to Manage an Individual’s Expectations in Personal Development
• Development Vehicles
• Develop a Plan to Meet the Identified Development Needs of an Individual

Unit 8600-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 33: Understand the Outcomes of Effective Leadership

• Importance of Performance and Engagement in an Organisation 

Module 34: Be Able to Assess Own Leadership Styles  

• Review Own Leadership Styles by Using a Diagnostic
• Assess the Effectiveness of Leadership Styles 

Module 35: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

• Self-Assessment for Leadership Skills
• Impact of Changes in the Situation on the Effectiveness of the Adopted Style

Module 36: Assess own Leadership Behaviour, in Terms of the Factors which Determine Effective Leadership

• Factors that Impact Leadership Effectiveness 
• Assess Leadership Behaviour in Terms of these Factors

Who Should Attend this ILM Level 3 Diploma in Leadership and Management? 

The ILM Level 3 Diploma in Leadership and Management is ideal for individuals looking to develop a broad range of leadership and management skills to effectively lead teams and drive organisational performance. You should attend this Level 3 Diploma in Leadership and Management Course if you are: 

• First-line Manager: Strengthening leadership capabilities across core management areas 
• Team Leader: Enhancing skills in communication, delegation, and performance management 
• Supervisor: Building confidence to handle responsibilities and lead with impact 
• Project Lead: Managing people, resources, and project goals more effectively 
• Aspiring Manager: Gaining the tools and qualification to step into management roles 
• Career Changer: Transitioning into leadership with a comprehensive management diploma 

Prerequisites for the ILM Level 3 Diploma in Leadership and Management

There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management Training Course.

Introduction to ILM Level 3 Diploma in Leadership and Management

The ILM Level 3 Diploma in Leadership and Management explores advanced leadership and management practices, focusing on communication, team leadership, performance management, decision making, and managing change. 

Upskilling through this diploma strengthens career progression and enhances managerial effectiveness. Delegates build confidence in leading teams, improving performance, and applying structured approaches to everyday leadership challenges. 

This 4-Day course offered by The Knowledge Academy equips delegates with recognised leadership and management practices aligned with industry standards, using practical learning and applied scenarios to support confident progression into leadership roles. 

ILM Level 3 Diploma in Leadership and Management Course Objective

• To understand core management responsibilities and leadership styles
• To develop effective strategies for team development and motivation
• To manage workplace challenges, projects, and change initiatives successfully
• To apply communication, problem-solving, and planning techniques in real scenarios
• To strengthen decision-making and leadership effectiveness
• To build confidence in managing teams and organisational performance

This ILM Level 3 Diploma in Leadership and Management provides structured learning with guided assessments across key leadership areas. Delegates gain a respected qualification that enhances both practical capability and career progression. It supports confident leadership and effective management in real-world environments.

What's Included in this ILM Level 3 Diploma in Leadership and Management?

• ILM Level 3 Diploma in Leadership and Management Assessment
• World-Class Training Sessions from Experienced Instructors
• Interactive Learning with 24*7 Support
• Digital Delegate Pack

ILM Level 3 Diploma in Leadership and Management Assessment Information

• You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
• You'll submit these online and they'll be marked by your ILM tutor.