Who should attend this ITIL® 4 Foundation Certification Training?
This ITIL 4 Foundation Certification Training is ideal for IT professionals, project managers, service management practitioners, and anyone involved in IT services or digital services delivery seeking to understand ITIL® principles and best practices. This course is beneficial for a wide range of professional, including:
- IT Managers
- Service Desk Managers
- System Administrators
- Network Engineers
- IT Consultants
- Project Managers
- Business Analysts
Prerequisites of the ITIL® 4 Foundation Certification
There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.
ITIL® 4 Foundation Certification Training Overview
The ITIL 4 Foundation Certification Training provides the foundational entry into the latest version of the IT Infrastructure Library that focuses on developing IT professional practices. Practitioners must be at pace with these new IT service management strategies and practices because foundational knowledge can be deployed into the IT environment.
ITIL® 4 will be useful for IT professionals who want to enhance their organisation's service management. It is suitable for IT personnel such as IT managers, support teams, operational staff, and service delivery staff. By participating in ITIL® 4, these people ensure that they become sufficiently competent to support the organisation in its effective practice of IT service management.
This intensive 2-day course allows delegates to learn the core principles and practices of ITIL® 4. This helps them understand the implementation of necessary strategies to improve IT Service Management. This program is developed to ensure a complete introduction for participants so they can immediately apply their learning to practice at work.
Course Objectives
- To understand the ITIL® 4 service value system and service value chain
- To identify the four dimensions of service management
- To explore the principles of continual improvement
- To comprehend the practices of ITIL® 4 and their significance in service management
- To facilitate a smooth transition from ITIL® v3 to ITIL® 4 for seasoned professionals
- To prepare participants for the ITIL® 4 Foundation certification exam
After completing this ITIL 4 Foundation Certification Course, delegates will understand the ITIL® framework and be able to implement it within modern IT environments. This knowledge will allow them to be at the forefront of increased service management practice within their organisations, hence increasing efficiency, reducing cost, and enhancing customer satisfaction.