IT4IT™ 3 Foundation Certification Course in Zurich

IT4IT™ 3 Foundation Course Outline

Module 1: IT4IT™ 3 Overview

• IT4IT Reference Architecture And the Approach it Uses
• How Organisations Use the IT4IT Reference Architecture
• How Suppliers Use the IT4IT Reference Architecture
• List the Guiding Principles of the IT4IT Framework
• Demonstrate Understanding of the IT Value Chain
• Difference Between Primary and Supporting Activities in the IT Value Chain
• Primary Activities of the IT Value Chain

Module 2: Definitions (Understand Key Terminology)

• Service Lifecycle Data Object (Data Object)
• IT Value Chain
• Value Chain
• Value Stream
• Functional Component
• Service Model Backbone Data Object
• Relationship
• System of Record

Module 3: Basic Concepts (Value Streams & Reference Architecture)

• Describe an Overview of the:
  • Strategy to Portfolio (S2P) Value Stream 
  • Requirement to Deploy (R2D) Value Stream
  • Request to Fulfill (R2F) Value Stream 
  • Detect to Correct (D2C) Value Stream
• Functional Components and Data Objects and Their Relationship
• Scope of S2P
• List S2P Value Propositions
• List S2P Typical Activities
• Understand the Scope of R2D
• List R2D Value Propositions
• List R2D Typical Activities
• Understand the Scope of R2F
• List R2F Value Propositions
• List R2F Typical Activities
• Understand the Scope of D2C
• List D2C Value Propositions
• List D2C Typical Activities
• Explain the Four Pillars Anchoring the IT Value Chain
• IT4IT Service Model
• IT4IT Information Model
• Service Lifecycle Data Objects
• Difference Between Key and Auxiliary Data Objects
• IT4IT Functional Model
• Functional Components and How They Relate to IT Capability
• Difference Between Primary and Secondary Functional Components
• Interactions Between Functional Components and Data Objects

Module 4: IT4IT Core (The Reference Architecture at High Level)

• Five Levels of IT4IT Abstractions and Identify Which Are Vendor-Agnostic and Vendor-Specific
• Why an Informal Notation Was Chosen for Levels 1 and 2
• Five Core Concepts Introduced at Reference Architecture Level 1
• Level 1 Class Model
• Objective of the IT4IT Reference Architecture as It Relates to Level 1
• How the IT4IT Reference Architecture Uses the Value Stream Concept
• Three Things a Functional Component Must Have
• OMG Definition Aligned With The Service Life-Cycle Data Object
• Identify The Components Of The IT Management System Of Record Fabric
• Level 1 Reference Architecture Diagram
• List The Four Additional Concepts At Reference Architecture Level 2
• Explain the Level 2 Class Model
• Level 2 Reference Architecture Diagram
• Primary Method for Communicating the IT4IT Reference Architecture Specification at Level 3
• Additional Concepts Introduced at Reference Architecture Level 3
• Level 3 Reference Architecture Diagram Notation
• Who Owns and Controls Levels 4 and 5 of the Reference Architecture
• What Kind of Content Might Be Included in Level 4 and Level 5

Module 5: The Strategy to Portfolio Value Stream

• Objectives of the Strategy to Portfolio (S2P) Value Stream
• Benefits of Implementing S2P Value Stream for the Business
• Explain the Purpose and Use of the:
  • Enterprise Architecture Functional Component
  • Policy Functional Component
  • Proposal Functional Component
  • Portfolio Demand Functional Component
  • Service Portfolio Functional Component
  • IT Investment Portfolio Auxiliary Functional Component

Module 6: Requirement to Deploy Value Stream

• Goals and Key Objectives of the Request to Deploy (R2D) Value Stream
• Benefits of Implementing R2D Value Stream for the Business
• Explain the Purpose and Use of the:
  • Project Functional Component 
  • Requirement Functional Component
  • Service Design Functional Component 
  • Source Control Functional Component
  • Build Functional Component 
  • Build Package Functional Component
  • Release Composition Functional Component 
  • Test Functional Component
  • Defect Functional Component

Module 7: Request to Fulfill Value Stream

• Objectives of the Request to Fulfill (R2F) Value Stream
• Benefits of Implementing R2F Value Stream for the Business
• Primary and Secondary Functional Components of the R2F Value Stream
• Explain the Purpose and Use of the:
  • Engagement Experience Portal Components
  • Consumption Functional Components
  • Offer Management Functional Components
  • Catalog Composition Functional Components
  • Request Rationalisation Functional Components
  • Fulfilment Execution Functional Components
  • Usage Functional Components
  • Charge-Back / Show-Back Functional Components
  • Knowledge and Collaboration Supporting Function

Module 8: Detect to Correct Value Stream

• Objectives of the Detect to Correct (D2C) Value Stream
• Benefits of Implementing D2C Value Stream for the Business
• Interactions with Other Value Streams
• Explain the Purpose and Use of the:
  • Service Monitoring Functional Component
  • Event Functional Component 
  • Incident Functional Component
  • Problem Control Functional Component 
  • Change Control Functional Component
  • Configuration Management Functional Component
  • Diagnostic and Remediation Functional Component
  • Service Level Functional Component
• List Other IT Operations Capabilities Not Part of the D2C Value Stream

Module 9: IT4IT Certification Program

• IT4IT Certification Program, and Distinguish Between the Levels of Certification

IT4IT™ 3 Foundation Exam Information

The IT4IT™ 3 Foundation Certification validates foundational knowledge of the IT4IT Reference Architecture, focusing on value streams, data-driven IT management, and governance of the business of IT. The examination assesses understanding of core concepts, terminology, and structure defined in IT4IT Version 3.

• Question Type: Multiple Choice
• Total Questions: 40
• Total Marks: 40 Marks
• Duration: 60 minutes
• Open Book / Closed Book: Closed Book

Who Should Attend this IT4IT™ 3 Foundation Certification Course?

The IT4IT™ 3 Foundation Certification is designed to build a clear understanding of the IT4IT™ 3 Reference Architecture and the business of IT. It is well suited for delegates seeking structured insight into IT value streams, governance models, and end-to-end IT management.  This certification is particularly valuable for:

• IT Managers
• Enterprise Architects
• Solution Architects
• IT Service Managers
• Digital Product Managers
• Portfolio Managers
• IT Governance Professionals

Prerequisites of the IT4IT™ 3 Foundation Certification Course

There are no formal prerequisites for taking the IT4IT™ 3 Foundation Certification. This course is open to all delegates and does not require any prior certifications or experience.

IT4IT™ 3 Foundation Certification Course Overview

The IT4IT™ 3 Foundation Certification introduces the IT4IT™ 3 Reference Architecture, focusing on how organisations structure and manage the business of IT through standardised value streams, data models, and functional components that support end-to-end IT operations. This certification helps professionals strengthen architectural thinking, improve IT governance, and align digital products with business strategy using a recognised, data-driven enterprise framework.This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to understand IT4IT concepts, apply value stream thinking, and confidently prepare for the IT4IT™ 3 Foundation Certification exam.

IT4IT™ 3 Foundation Certification Course Objectives

• To understand the purpose, structure, and scope of the IT4IT™ 3 Reference Architecture
• To explain IT value streams and how they support end-to-end IT management
• To identify key functional components and data objects within the IT4IT™ 3 framework
• To understand digital product management concepts aligned with IT4IT™ 3 principles
• To support effective IT governance and alignment with business strategy

Upon completing this course, delegates will possess a clear understanding of IT4IT™ 3 concepts, value streams, and reference architecture components, enabling them to contribute effectively to structured, data-driven management of the business of IT.

What's Included in this IT4IT™ 3 Foundation Certification Course?

• The IT4IT™ 3 Foundation Examination
• World-Class Training from Experienced Instructors
• IT4IT™ 3 Foundation Certificate
• Digital Delegate Pack