ITIL® 5 Managing Professional Transition - in Gaborone

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ITIL® 5 Managing Professional Transition

Gaborone

ITIL® 5 Managing Professional (MP) Transition Training Gaborone helps ITIL professionals update their knowledge and align with the latest service management practices. Learners explore modern service management practices, value-driven delivery, and updated approaches to managing IT-enabled services.

Build advanced ITSM expertise with ITIL® 5 Managing Professional Transition
Develop practical skills in digital service and experience management
Learn how ITIL®, DevOps, and PRINCE2® complement service delivery

Dates & Prices

ITIL® 5 Managing Professional Transition Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Managing Professional Transition Course Outline

Module 1: Key ITIL terms and definitions

Key Concepts of ITIL
- Explain the ITIL Guiding Principles
- Understand the ITIL Product and Service Lifecycle
- Describe the ITIL Four Dimensions of Product and Service Management
- Explain the components and purpose of the ITIL Value System (ITIL VS)
Introduction to Digital Products and Services
- Understand the Key Concepts of Digital Products and Services
- Characteristics of Digital Products
- Characteristics of Digital Services
- How Digital Products and Services Create
- Scope and Purpose of the ITIL Product and Service Lifecycle Model
- Lifecycle Management Activities of a Digital Product
- Lifecycle Management Activities of a Digital Service
- How an Organisation's Value Chain Activities Support the ITIL Product and Service Lifecycle?
ITIL Product and Service Lifecycle management activities
- Purpose of each of the ITIL Product and Service Lifecycle Management Activities
- Benefits of each of the ITIL Product and Service Lifecycle Management Activities, from a Product Vendor Perspective
- Challenges of Each of the ITIL Product and Service Lifecycle Management Activities, from a Product Vendor Perspective
- Benefits of each of the ITIL Product and Service Lifecycle Management Activities, from a Service Provider Perspective
- Challenges of each of the ITIL Product and Service Lifecycle Management Activities, from a Service Provider Perspective
Key Concepts of Experience
- Understand Experience as Human Responses
- Explain Digital Experience and the ITIL Experience Model
- Understand Anticipation, Perception and Evaluation in the Context of Experience Management

Module 2: The Value Chain Activities

Key Concepts and Practices
- Understand the Key Concepts of Each of the Value Chain Activities
- Practices Enabling Each Activity and Their Role in that Activity
- How Vision, Positioning, and Portfolio inform Discovery
- Difference Between Acquisition of Technology, People, and Third-Party Services
- Integration of Design into 'Build' Activity
- Service Delivery in the Product Lifecycle
- How Service Delivery Activities Enable Value Co-Creation
Execution Steps and Outputs
- Describe the Typical Outputs of Each Activity
- Apply the Steps of Each Activity
Success Factors and Metrics
- Explain the Critical Success Factors (CSFs) and metrics of each activity
- Apply Recommendations for Effective/Successful Discovery
- Apply Recommendations for Effective Design
- Apply Recommendations for Effective Acquisition
- Apply Recommendations for Effective Build
- Apply Recommendations for Effective Transition
- Apply Recommendations for Effective Operation
- Apply Recommendations for Effective Delivery
- Apply Recommendations for Effective Support
Managing the End To-End Lifecycle
- Describe how Operating Models Distribute Responsibilities
- key Concepts of the Product Vendor's Value Streams
- key Concepts of the Service Provider's Value Streams
- how Value Streams Integrate Lifecycle Stages
- Apply Principles of Organisational and Technology Enablement Across the Lifecycle
- Digital Product Management Success Factors
- Digital Service Management Success Factors
- Apply an Appropriate Organisational Structure to Support Successful Product Management
- Apply an Appropriate Organisational Structure to Support Successful Service Management

Module 3: ITIL Experience

Experience and the ITIL Four Dimensions
- Explain How Experience Integrates/Influences/is Reflected in all ITIL Four Dimensions
- Understand How to Improve Experience Through each of the ITIL Four Dimensions
- Apply the ITIL Four Dimensions as a Governance Lens for Experience Improvement
Experience in the ITIL Product and Service Lifecycle
- Explain How the Value Chain Activities (Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support) Create Experience Moments
- Explain functional and relational interactions
- Apply Stakeholder Role Mapping to Identify Differing Trust Requirements Across the Journey Steps
- Differentiate Functional vs Relational Interactions
Key Concepts of Experience Capture
- key Experience Stakeholders’ Roles: Consumer and Provider, and the Provider Consumer Tensions
- Consumer Stakeholders’ Roles: Users, Customers, and Customer Sponsors, as Well as the Consumer-Side Tensions
- Explain the Provider Stakeholders’ Roles: Agent, Principal, Provider Sponsor, Enabler, as well as the Provider Side Tensions
- Concept of Experience Capture
- Why Experience Capture is Partial and How Metrics are Hypotheses?
- Four Experience Domains: Personal, Functional, Relational, Contextual
Experience Evidence
- Describe the Types and Sources of Experience Evidence
- Describe the Three Tiers of Data and Numerical and Narrative Signals
- Understand Direct, Indirect, and Synthetic Capture Techniques
- Understand How to Assess the Quality of Experience Data
- Apply Trustworthiness and Coherence Criteria to Evaluate Experience Evidence BL
- Common Anti Patterns in Experience Capturing
- Roles for Capturing Experience
- Tools for Capturing Experience
Service Relationships, Agreements, and Journeys
- Understand Service Relationships and Types of Service Relationships from the Experience Perspective
- Understand Service Agreements and Types of Agreements from the Experience Perspective
- Identify the Four Experience Domains: Personal, Functional, Relational, Contextual
Organisations
- Understand the Service Journey from the Experience Perspective
- Understand How Relationship Types Influence the Service Journey
- Seven Steps of The Service Journey from The Service Consumer’s and the Service Provider's Perspectives
Stakeholders
- Purpose and the Structure of the Stakeholder Journeys
- Consumer Stakeholder Journey, the Concerns, and the Common Anti Patterns in Each Journey
- Practical Implications for Consumers for Each Journey Type
- Provider Stakeholder Journey, the Concerns, and the Common Anti-Patterns in Each Journey
- Describe the Practical Implications for Providers for Each Journey Type
- Apply the ITIL Service Journey Model to Map Experience Signals Across Provider and Consumer Perspectives
Digital Experience Improvement
- Apply the Notice – Interpret – Hypothesize – Experiment Loop within the ITIL Continual Improvement Model
- Differentiate Improvements by the System Versus Improvements to the system
- Role of Trust and Psychological Safety in Experience Improvement

Module 4: ITIL and AI

AI Governance
- Understand the ITIL AI Capability Model
- how AI Governance Supports Experience
Use of AI within the ITIL Context
- How AI and Automation affect methods and tools used for product management?
- How the Use of AI can Support Product Management?
- How the Use of AI can Support Service Management?
- How AI and Automation Affect Methods and Tools used for Service Management?
- How the use of AI can Benefit Experience Management?
- Relationship Between AI Governance and Digital Ethics in Experience Management

Module 5: ITIL and other frameworks

ITIL and DevOps
- Understand How ITIL and DevOps can be used Together
- How ITIL and DevOps are Complementary in the Management of the Product and Service Lifecycle?
ITIL and PRINCE2
- Understand why Project Management is Important in ITIL
- How ITIL and PRINCE2 are Complementary in the Management of the Product and Service Lifecycle?

Who Should Attend this ITIL® 5 Managing Professional Transition?

The ITIL® Version 5 Managing Professional (MP) Transition Training is designed for professionals who want to update their existing ITIL knowledge and align it with modern service management practices with the Version 5 framework. This course is particularly suitable for:

IT Service Management Professionals
IT Managers
Service Delivery Managers
IT Consultants
Service Desk Managers
IT Operations Professionals

Prerequisites of the ITIL® 5 Managing Professional Transition

There are no formal prerequisites for this ITIL® Version 5 Managing Professional Transition. However, delegates are recommended to have completed the ITIL® 4 Managing Professional (MP) Transition Certification or be currently working in a managerial-level IT service management role to ensure they can effectively understand the updated ITIL practices and concepts.

ITIL® 5 Managing Professional Transition Course Overview

The ITIL® 5 Managing Professional Transition Course provides delegates with advanced knowledge of IT service management, digital products, and service lifecycle practices. The training covers ITIL guiding principles, value chain activities, experience management, AI governance, and continual improvement concepts.

Delegates will enhance their ability to manage digital services, improve customer experience, and support value co-creation across organisations. The course strengthens practical ITSM skills, operational readiness, governance understanding, and organisational resilience within modern digital environments.

This 5-Days course offered by The Knowledge Academy helps delegates apply ITIL® service management principles confidently in real-world IT environments. Delegates will gain practical knowledge to improve service delivery, support digital transformation, and manage IT-enabled services effectively.

ITIL® 5 Certification Pathway

ITIL Version 5 launch schedule

What's Included in this ITIL® 5 Managing Professional Transition?

World-Class Training from Experienced Instructors
Interactive Learning with 24*7 Support
Digital Delegate Pack

To qualify for the certification, delegates need to pass two exams — these can be scheduled separately and taken in any order.

Exam 1: ITIL® 5 Transformation Course Exam Information

The ITIL® 5 Transformation course assesses a delegate’s ability to understand and apply modern service transformation principles within dynamic digital environments. It validates knowledge of organisational change, value stream optimisation, and practices required to enable agile, resilient, and value-driven service management.

The ITIL® 5 Transformation Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 70%
Duration: 90 Minutes
Open Book/ Closed Book: Open Book

Exam 2: ITIL® 5 Managing Professional Transition Exam Information

The ITIL® 5 Managing Professional Transition exam helps delegates demonstrate their ability to apply ITIL principles in modern digital service management environments. It supports professionals in enhancing operational efficiency, improving service performance, managing teams effectively, and transitioning existing ITIL knowledge into advanced practical capabilities aligned with current business and technology demands.

The ITIL® 5 Managing Professional Transition Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 60
Pass Marks: 42/60 marks
Duration: 120 minutes
Open Book/ Closed Book: Open Book

Train Your Workforce

Looking for ITIL® 5 Managing Professional Transition in-house or onsite training in Gaborone? We specialise in corporate group training and bulk bookings for organisations of all sizes in Gaborone. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Gaborone venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Gaborone is the capital city of Botswana with a population of around 230,000 inhabitants. The city has around 10% of the country’s population. Gaborone is situated in the south-western corner of Botswana on the Notwana River. The city is the economic capital of the country with a plethora of companies in the stock exchange.The city has over a population of 70% who have gained a secondary level education with around 2% never attending a school. Gaborone has private and public schools including Westwood International School, Maru-a-Pula School and Legae Academy.Gaborone is home to The University of Botswana with over 15,000 students and 2,000 staff members. The university has six faculties including education, engineering, humanities and social sciences. The university has a collaboration with the University of Melbourne.

Ways to take ITIL® 5 Managing Professional Transition in Gaborone

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Managing Professional Transition. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Managing Professional Transition in Gaborone delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Managing Professional Transition with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Managing Professional Transition industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Managing Professional Transition through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Managing Professional Transition resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Managing Professional Transition in Gaborone from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Managing Professional Transition that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Managing Professional Transition Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Managing Professional Transition sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Managing Professional Transition Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ITIL® 5 Managing Professional Transition offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ITIL® 5 Managing Professional Transition Schedule in Gaborone

Online Instructor-Led

Online Self-Paced

Onsite

Package deals for ITIL® 5 Managing Professional Transition in Gaborone

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Managing Professional Transition, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Managing Professional Transition, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Managing Professional Transition - in Gaborone FAQs

What is the ITIL® Managing Professional (MP) Transition Training?

The ITIL® Managing Professional (MP) Transition Training helps experienced ITIL professionals update their knowledge to align with the latest version of the ITIL framework. It focuses on modern service management practices, value-driven service delivery, and updated lifecycle concepts.

What version of ITIL does the Version 5 Managing Professional (MP) Transition Training cover?

This Training aligns existing ITIL knowledge with the latest evolution of the ITIL framework. It helps professionals transition from ITIL® Version 4 Managing Professional Transition concepts to updated practices and modern service management approaches.

Who should attend the ITIL® 5 Managing Professional Transition?

This training is ideal for IT Service Managers, Service Delivery Managers, IT Consultants, IT Operations Professionals, and other managerial IT service roles who hold the ITIL® Version 4 Managing Professional Transition Certification and wish to update their expertise to ITIL® Version 5 practices.

What is the difference between ITIL® Version 4 Managing Professional Transition and the ITIL® Version 5 MP Transition Training?

The ITIL® 4 MP Transition updates ITIL 4 knowledge with service value streams and core MP modules. The ITIL® v5 MP Transition bridges ITIL 4 to ITIL 5, focusing on the new Product & Service Lifecycle, Experience, Transformation modules, and integrates AI-native design and modern service management practices.

Is the ITIL® Version 5 MP Transition Training suitable for beginners?

No, this Training is intended for experienced ITIL professionals. Delegates are expected to have prior knowledge of ITIL® Version 4 Managing Professional practices or equivalent managerial experience in IT service management.

Do you offer support for this ITIL® Version 5 MP Transition Training?

Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Why choose The Knowledge Academy in Gaborone over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® 5 Managing Professional Transition in Gaborone?

The training fees for ITIL® 5 Managing Professional Transition in Gaborone starts from $4495

Which is the best training institute/provider of ITIL® 5 Managing Professional Transition in Gaborone?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Managing Professional Transition.

What are the best ITIL® Certification Training courses in Gaborone?

Please see our ITIL® Certification Training courses available in Gaborone

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