ISO 9001 Training - Burkina Faso

ISO 9001 Lead Auditor Training Course Outline 

Module 1: Introduction 

• Scope
• Normative References
• Terms and Definitions

Module 2: Context of the Organisation

• Understanding the Organisation and Its Context
• Understanding the Needs and Expectations of Interested Parties
• Determining the Scope of the Quality Management System
• Quality Management System

Module 3: Leadership

• Leadership and Commitment
• Quality Policy
• Roles, Responsibilities and Authorities

Module 4: Planning

• Actions to Address Risks and Opportunities
• Quality Objectives and Planning to Achieve Them
• Planning of Changes

Module 5: Support

• Resources
• Competence
• Awareness
• Communication
• Documented Information

Module 6: Operation

• Operational Planning and Control
• Requirements for Products and Services
• Design and Development of Products and Services
• Control of Externally Provided Processes, Products and Services
• Production and Service Provision
• Release of Products and Services
• Control of Nonconforming Outputs

Module 7: Performance Evaluation

• Monitoring, Measurement, Analysis and Evaluation
• Internal Audit
• Management Review

Module 8: Improvement

• Continual Improvement
• Nonconformity and Corrective Action

Module 9: Fundamentals of Quality Management System Auditing

• Purpose and Objectives of QMS Auditing
• First-Party, Second-Party and Third-Party Audits
• Quality Management System Audit Concepts
• Role of Auditing in QMS Effectiveness

Module 10: Principles of Auditing

• Integrity and Professional Conduct
• Fair Presentation
• Due Professional Care
• Confidentiality and Independence

Module 11: Evidence-Based Auditing

• Evidence-Based Audit Approach
• Objective Evidence and Audit Evidence
• Verification and Corroboration of Evidence
• Sufficiency and Appropriateness of Audit Evidence

Module 12: Risk-Based Auditing

• Risk-Based Audit Thinking
• Identifying Audit Risks and Opportunities
• Determining Audit Priorities
• Integrating Risk Considerations into Audit Activities

Module 13: Audit Programme Management

• Establishing Audit Programme Objectives
• Determining Audit Programme Scope
• Audit Programme Resources and Responsibilities
• Monitoring and Reviewing the Audit Programme

Module 14: Audit Programme Planning

• Determining Audit Frequency and Priorities
• Considering Process Importance
• Considering Previous Audit Results
• Addressing Changes Affecting the Audit Programme

Module 15: Auditor Competence

• Auditor Knowledge and Skills
• QMS and Audit Competence
• Maintaining Auditor Competence
• Evaluating Auditor Performance

Module 16: Lead Auditor Responsibilities

• Responsibilities of the Lead Auditor
• Managing Audit Team Activities
• Coordinating Audit Team Communication
• Maintaining Objectivity and Impartiality

Module 17: Audit Team Selection and Management

• Selecting Appropriate Auditors
• Assigning Audit Responsibilities
• Managing Auditor Independence
• Coordinating Multi-Auditor Activities

Module 18: Audit Initiation

• Establishing Initial Contact with the Auditee
• Determining Audit Feasibility
• Confirming Audit Objectives, Scope and Criteria
• Establishing Audit Arrangements

Module 19: Audit Preparation

• Reviewing Relevant QMS Information
• Developing the Audit Plan
• Preparing Audit Working Documents
• Allocating Time and Audit Responsibilities

Module 20: Audit Objectives, Scope and Criteria

• Establishing Audit Objectives
• Defining Audit Scope and Boundaries
• Determining Audit Criteria
• Establishing Audit Evidence Requirements

Module 21: Opening the Audit

• Purpose of the Opening Meeting
• Confirming Audit Arrangements
• Introducing the Audit Team and Responsibilities
• Establishing Communication and Reporting Arrangements

Module 22: Conducting the Audit

• Collecting Audit Evidence
• Interviewing Relevant Personnel
• Observing Processes and Activities
• Reviewing Relevant Documented Information

Module 23: Process-Based Auditing

• Understanding the Process Approach
• Auditing Process Inputs and Outputs
• Evaluating Process Sequence and Interaction
• Assessing Process Performance and Controls

Module 24: Auditing Organisational Context and Leadership

• Auditing Organisational Context
• Auditing Interested Party Requirements
• Auditing QMS Scope
• Auditing Leadership and Quality Policy

Module 25: Auditing Planning and Support

• Auditing Risks and Opportunities
• Auditing Quality Objectives and Planning
• Auditing Resources and Competence
• Auditing Awareness, Communication and Documented Information

Module 26: Auditing Operational Processes

• Auditing Operational Planning and Control
• Auditing Customer and Product or Service Requirements
• Auditing Design and Development
• Auditing External Provider Controls

Module 27: Auditing Performance and Improvement

• Auditing Monitoring, Measurement, Analysis and Evaluation
• Auditing Customer Satisfaction
• Auditing Internal Audit and Management Review
• Auditing Continual Improvement and Corrective Action

Module 28: Audit Findings and Nonconformities

• Identifying Conformity and Nonconformity
• Evaluating Audit Findings Against Audit Criteria
• Recording Objective Evidence
• Formulating Clear and Defensible Findings

ISO 9001 Internal Auditor Training Course Outline

Module 1: Introduction

• Scope
• Normative References
• Terms and Definitions

Module 2: Context of the Organisation

• Understanding the Organisation and Its Context
• Understanding the Needs and Expectations of Interested Parties
• Determining the Scope of the Quality Management System
• Quality Management System

Module 3: Leadership

• Leadership and Commitment
• Quality Policy
• Roles, Responsibilities and Authorities

Module 4: Planning

• Actions to Address Risks and Opportunities
• Quality Objectives and Planning to Achieve Them
• Planning of Changes

Module 5: Support

• Resources
• Competence
• Awareness
• Communication
• Documented Information

Module 6: Operation

• Operational Planning and Control
• Requirements for Products and Services
• Design and Development of Products and Services
• Control of Externally Provided Processes, Products and Services
• Production and Service Provision
• Release of Products and Services
• Control of Nonconforming Outputs

Module 7: Performance Evaluation

• Monitoring, Measurement, Analysis and Evaluation
• Internal Audit
• Management Review

Module 8: Improvement

• Continual Improvement
• Nonconformity and Corrective Action

Module 9: Fundamentals of Quality Management System Auditing

• Purpose and Objectives of QMS Auditing
• First-Party, Second-Party and Third-Party Audits
• Quality Management System Audit Concepts
• Role of Auditing in QMS Effectiveness

Module 10: Principles of Auditing

• Integrity and Professional Conduct
• Fair Presentation
• Due Professional Care
• Confidentiality and Independence

Module 11: Evidence-Based Auditing

• Evidence-Based Audit Approach
• Objective Evidence and Audit Evidence
• Verification and Corroboration of Evidence
• Sufficiency and Appropriateness of Audit Evidence

Module 12: Risk-Based Auditing

• Risk-Based Audit Thinking
• Identifying Audit Risks and Opportunities
• Determining Audit Priorities
• Integrating Risk Considerations into Audit Activities

Module 13: Audit Programme Management

• Establishing Audit Programme Objectives
• Determining Audit Programme Scope
• Audit Programme Resources and Responsibilities
• Monitoring and Reviewing the Audit Programme

ISO 9001 Lead Implementer Training Course Outline

Module 1: Introduction

• Scope
• Normative References
• Terms and Definitions

Module 2: Context of the Organisation

• Understanding the Organisation and Its Context
• Understanding the Needs and Expectations of Interested Parties
• Determining the Scope of the Quality Management System
• Quality Management System

Module 3: Leadership

• Leadership and Commitment
• Quality Policy
• Roles, Responsibilities and Authorities

Module 4: Planning

• Actions to Address Risks and Opportunities
• Quality Objectives and Planning to Achieve Them
• Planning of Changes

Module 5: Support

• Resources
• Competence
• Awareness
• Communication
• Documented Information

Module 6: Operation

• Operational Planning and Control
• Requirements for Products and Services
• Design and Development of Products and Services
• Control of Externally Provided Processes, Products and Services
• Production and Service Provision
• Release of Products and Services
• Control of Nonconforming Outputs

Module 7: Performance Evaluation

• Monitoring, Measurement, Analysis and Evaluation
• Internal Audit
• Management Review

Module 8: Improvement

• Continual Improvement
• Nonconformity and Corrective Action

Module 9: Fundamentals of Quality Management System Auditing

• Purpose and Objectives of QMS Auditing
• First-Party, Second-Party and Third-Party Audits
• Quality Management System Audit Concepts
• Role of Auditing in QMS Effectiveness

Module 10: Principles of Auditing

• Integrity and Professional Conduct
• Fair Presentation
• Due Professional Care
• Confidentiality and Independence

Module 11: Evidence-Based Auditing

• Evidence-Based Audit Approach
• Objective Evidence and Audit Evidence
• Verification and Corroboration of Evidence
• Sufficiency and Appropriateness of Audit Evidence

Module 12: Risk-Based Auditing

• Risk-Based Audit Thinking
• Identifying Audit Risks and Opportunities
• Determining Audit Priorities
• Integrating Risk Considerations into Audit Activities

Module 13: Audit Programme Management

• Establishing Audit Programme Objectives
• Determining Audit Programme Scope
• Audit Programme Resources and Responsibilities
• Monitoring and Reviewing the Audit Programme

Module 14: Audit Programme Planning

• Determining Audit Frequency and Priorities
• Considering Process Importance
• Considering Previous Audit Results
• Addressing Changes Affecting the Audit Programme

Module 15: Auditor Competence

• Auditor Knowledge and Skills
• QMS and Audit Competence
• Maintaining Auditor Competence
• Evaluating Auditor Performance

Module 16: Lead Auditor Responsibilities

• Responsibilities of the Lead Auditor
• Managing Audit Team Activities
• Coordinating Audit Team Communication
• Maintaining Objectivity and Impartiality

Module 17: Audit Team Selection and Management

• Selecting Appropriate Auditors
• Assigning Audit Responsibilities
• Managing Auditor Independence
• Coordinating Multi-Auditor Activities

Module 18: Audit Initiation

• Establishing Initial Contact with the Auditee
• Determining Audit Feasibility
• Confirming Audit Objectives, Scope and Criteria
• Establishing Audit Arrangements

Module 19: Audit Preparation

• Reviewing Relevant QMS Information
• Developing the Audit Plan
• Preparing Audit Working Documents
• Allocating Time and Audit Responsibilities