ILM Level 4 - Argentina

ILM Level 4 Certificate in Leadership and Management Course Outline

Total Credit Value – 13

Guided Learning Hours – 43

Unit 8605-403: Managing Risk in the Workplace

Credit Value – 3

Guided Learning Hours – 6

Module 1: Understand the Importance of Managing Risks in the Workplace

• Legal Risk Management
• Purpose of the Evaluation
• Structure of the Report
• Hazards and Control Measures
• Principles of Risk Management
• Risk Management Process
• Risk Management Standards and Frameworks
• Risk and Regulatory Policy
• Risk Management Policy

Module 2: Be Able to Identify and Manage Risks in Own Area of Responsibility

• Steps to Risk Assessment
• Hazard Prevention and Control
• Build and Implement a Risk Management Plan
• Monitor and Review
• Risk Prioritisation
• Objective Probability
• Risk Management Documentation

Unit 8605-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 3: Understand the Outcomes of Effective Leadership

• Leadership and Importance of Employee Engagement
• Leadership's Role in Engagement
• Styles and Models of Followership
• Effective Performance Management

Module 4: Be Able to Assess Own Leadership Styles

• Leadership Styles and Methods
• Diagnostic Tools for Leaders and Managers
• Importance of Leadership Development

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

• Self-Assessment for Leadership
• Pillars of Self Organisation
• How to Become a Self-Managed Employee?
• Manage Work Schedule Successfully
• How Do Self-Organising Teams Work?
• Leadership Profile

Module 6: Be Able to Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

• Importance of Good Leadership Behaviour
• Ways to Build Effective Leadership Behaviours
• Factors that Affect Business Leadership
• Situational Analysis
• Leadership Styles - Choosing the Right Approach for the Situation

Module 7: Understand How to Develop Own Leadership Style and Effectiveness

• Create an Action Plan for Leadership Development
• Benefits of Creating an Action Plan
• Monitoring and Evaluating an Action Plan
• Steps to Increase Leadership Effectiveness

Unit 8605-300: Solving Problems and Making Decisions

Total Credit Value – 2

Guided Learning Hours – 9

Module 8: Know How to Describe a Problem, Its Nature, Scope, and Impact

• Problem, Its Nature Scope, and Impact
• Ways to Recognise, Define, Investigate, and Analyse Problems
• Objective Setting in Relation to Problem
• Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 9: Know How to Gather and Interpret Information to Solve a Problem

• Gather and Interpret Information to Identify Possible Solutions to a Problem
• Prepare a Summary of the Options Providing Facts and Evidence
• Difference Between Data and Information

Module 10: Know How to Evaluate Options to Make a Decision

• Importance of Adequate and Relevant Information for Effective Decision-Making
• Identification of What Information is Relevant to Specific Decisions
• Decision Making Techniques

Module 11: How to Plan, Monitor, and Review the Implementation and Communication of Decisions?

• Plan the Implementation and Communication of the Decision
• Monitoring and Review Techniques to Evaluate Outcomes

Unit 8605-303: Planning and Allocating Work

Total Credit Value – 2

Guided Learning Hours – 9

Module 12: Know How to Plan Work in the Workplace

• Identify Organisational Targets Relevant to the Team
• Set Smart Objectives for the Team to Achieve the Targets
• Use a Technique to Plan to Achieve the Objectives
• Explain How to Monitor and Control a Planned Activity

Module 13: Know How to Allocate Work to Team Members

• Identify Resources Required to Complete a Planned Activity
• How to Allocate Work to Team Members?
• How to Assess and Support Team Performance in Achieving Objectives?

Module 14: Understand How to Improve the Performance of a Team in Delivering to Plan

• Possible Cause of Variance from a Planned Activity
• How to Involve Team Members in Identifying Ways to Improve Performance to Meet Objectives?
• Techniques for Identifying Causes of Underperformance

Unit 8605-311: Developing Yourself and Others

Total Credit Value – 2

Guided Learning Hours – 9

Module 15: How to Identify Development Needs?

• Identify own Learning Style(s) and the Learning Style(s) of Another Member of the Team
• Simple Technique for Identifying Own Development Needs and Another Member of the Team 
• Identify Potential Barriers to Learning 
• How Barriers to Learning can be Overcome?

Module 16: How to Develop Self and Others to Achieve Organisational Objectives?

• Analyse Learning/Development Options to Meet Need(s) of Self and Another Member of the Team
• Identify Support Mechanisms for the Development of Self and Another Member of the Team
• Prepare a Development Plan to Achieve a Learning Objective for Self or Another Team Member
• Method that Could be Used to Monitor the Development of Self and Another Member of the Team

ILM Level 4 Diploma in Leadership and Management Course Outline

Total Credit Value – 37

Guided Learning Hours – 34

Unit 8605-403: Managing Risk in the Workplace

Credit Value – 3

Guided Learning Hours – 6

Module 1: Understand the Importance of Managing Risks in the Workplace

• Legal Risk Management
• Purpose of the Evaluation
• Structure of the Report
• Hazards and Control Measures
• Principles of Risk Management
• Risk Management Process
• Risk Management Standards and Frameworks
• Risk and Regulatory Policy
• Risk Management Policy

Module 2: Be Able to Identify and Manage Risks in Own Area of Responsibility

• Steps to Risk Assessment
• Hazard Prevention and Control
• Build and Implement a Risk Management Plan
• Monitor and Review
• Risk Prioritisation
• Objective Probability
• Risk Management Documentation

Unit 8605-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 3: Understand the Outcomes of Effective Leadership

• Leadership and Importance of Employee Engagement
• Leadership's Role in Engagement
• Styles and Models of Followership
• Effective Performance Management

Module 4: Be Able to Assess Own Leadership Styles

• Leadership Styles and Methods
• Diagnostic Tools for Leaders and Managers
• Importance of Leadership Development

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

• Self-Assessment for Leadership
• Pillars of Self Organisation
• How to Become a Self-Managed Employee?
• Manage Work Schedule Successfully
• How Do Self-Organising Teams Work?
• Leadership Profile

Module 6: Be Able to Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

• Importance of Good Leadership Behaviour
• Ways to Build Effective Leadership Behaviours
• Factors that Affect Business Leadership
• Situational Analysis
• Leadership Styles - Choosing the Right Approach for the Situation

Module 7: Understand How to Develop Own Leadership Style and Effectiveness

• Create an Action Plan for Leadership Development
• Benefits of Creating an Action Plan
• Monitoring and Evaluating an Action Plan
• Steps to Increase Leadership Effectiveness

Unit 8605-408: Management Communication

Credit Value – 4

Guided Learning Hours – 18

Module 8: Understand the Importance of Effective Communication in Management

• Importance of Effective Communication in Management
• Communication Process
• Relevance of the Communication Cycle for Effective Communication
• Importance of Selecting an Appropriate Tone and Language
• Importance of Level of Formality
• Effectiveness of Verbal and Written Communication Methods
• Evaluate Communication Skills as a Manager

Module 9: Be Able to Develop Effective Communication Skills as a Reflective Manager

• Developing Effective Communication Skills as a Reflective Manager
• Tools for Evaluating Communication Skills
• Importance of Feedback on Communication Skills
• Identifying Strengths and Areas for Improvement
• SWOT Analysis
• Personal Development Planning

Unit 8605-300: Solving Problems and Making Decisions

Total Credit Value – 2

Guided Learning Hours – 9

Module 10: Know How to Describe a Problem, Its Nature, Scope, and Impact

• Problem, Its Nature Scope, and Impact
• Ways to Recognise, Define, Investigate, and Analyse Problems
• Objective Setting in Relation to the Problem
• Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 11: Know How to Gather and Interpret Information to Solve a Problem

• Gather and Interpret Information to Identify Possible Solutions to a Problem
• Prepare a Summary of the Options Providing Facts and Evidence
• Difference Between Data and Information

Module 12: Know How to Evaluate Options to Make a Decision

• Importance of Adequate and Relevant Information for Effective Decision-Making
• Identification of What Information is Relevant to Specific Decisions
• Decision-Making Techniques

Module 13: How to Plan, Monitor, and Review the Implementation and Communication of Decisions?

• Plan the Implementation and Communication of the Decision
• Monitoring and Review Techniques to Evaluate Outcomes

Unit 8605-303: Planning and Allocating Work

Total Credit Value – 2

Guided Learning Hours – 9

Module 14: Know How to Plan Work in the Workplace

• Identify Organisational Targets Relevant to the Team
• Set Smart Objectives for the Team to Achieve the Targets
• Use a Technique to Plan to Achieve the Objectives
• Explain How to Monitor and Control a Planned Activity

Module 15: Know How to Allocate Work to Team Members

• Identify Resources Required to Complete a Planned Activity
• How to Allocate Work to Team Members?
• How to Assess and Support Team Performance in Achieving Objectives?

Module 16: Understand How to Improve the Performance of a Team in Delivering to Plan

• Possible Cause of Variance from a Planned Activity
• How to Involve Team Members in Identifying Ways to Improve Performance to Meet Objectives?
• Techniques for Identifying Causes of Underperformance

Unit 8605-311: Developing Yourself and Others

Credit Value – 2

Guided Learning Hours – 9

Module 17: How to Identify Development Needs?

• Identify own Learning Style(s) and the Learning Style(s) of Another Member of the Team
• Simple Technique for Identifying Own Development Needs and Another Member of the Team
• Identify Potential Barriers to Learning
• How Barriers to Learning can be Overcome?

Module 18: How to Develop Self and Others to Achieve Organisational Objectives?

• Analyse Learning/Development Options to Meet Need(s) of Self and Another Member of the Team
• Identify Support Mechanisms for the Development of Self and Another Member of the Team
• Prepare a Development Plan to Achieve a Learning Objective for Self or Another Team Member
• Method that Could be Used to Monitor the Development of Self and Another Member of the Team

Unit 8605-409: Managing Personal Development

Credit Value – 15

Guided Learning Hours – 6

Module 19: How to Identify and Prioritise Work-Related Development Requirements

• Prioritising Employee Development
• Self-Assessment Tool
• Learning Styles
• Model of Learning Styles
• Surface and Deep Learning
• SMART Objectives
• Measure Progress and Achieve Goals

Module 20: Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace

• Individual Development Plan
• How can Learning and Development can Improve the Workplace?
• Employee Development Opportunities
• Learning Preferences and Strengths
• Self-Management Skills
• Nature and Purpose of Evaluation

Module 21: Understand the Impact of Development on Workplace Performance

• Impact of Learning and Development on Employee Productivity
• Short-Term Goals
• Steps to Set Short-Term Goals
• How to Achieve Medium-Term Goals?
• Set and Achieve Long-Term Goals
• Performance Appraisal Methods

Unit 8605-514: Managing Recruitment

Credit Value – 15

Guided Learning Hours – 6

Module 22: Understand Human Resource Planning in an Organisation

• Role and Relevance of Human Resource Planning in Own Organisation
• Impact of Legal Requirements on Human Resource Planning in the Organisation
• Impact of Organisational Policies and Procedures on Human Resource Planning in the Organisation

Module 23: Plan and Implement Recruitment in Line with Legal and Organisational Requirements

• Recruitment Process in Own Organisation: From the Identification of a Vacancy
• Justify a Need for Recruitment in Own Area of Responsibility
• Implement the Recruitment Process in Own Area of Responsibility, Ensuring All Procedures

Level 4 Diploma in Principles of Leadership and Management Course Outline

Total Credit Value – 37

Guided Learning Hours – 78

Unit 8625-400: Understanding the Management Role to Improve Management Performance

Credit Value – 4

Guided Learning Hours – 15

Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals

• Role of Management
• Levels of Management
• Functions of Management
• Role of Manager in an Organisation
• Nature of Goals and Objectives
• Goals and Objectives of an Organisation
• Benefits of Setting Work Goals and Objectives
• Stakeholders' Objectives in an Organisation
• Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

• Importance of Interpersonal Skills in the Workplace
• Interpersonal Skills That Every Manager Needs
• How do Interpersonal Skills Affect Your Leadership Style?
• Evaluate How Interpersonal Skills Affect Managerial Performance?
• Importance of Feedback in the Workplace
• How to Deliver Effective Feedback in the Workplace?
• Personal Work Style
• Effective Management Styles

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

• What is a Personal Development Plan (PDP)?
• Benefits of Work Development Plans
• What is Knowledge Sharing?
• Benefits of Knowledge Sharing
• Ways to Improve Your Personal Development Skills
• Personal Development Strategies That Really Work
• Formal and Informal Personal Development Methods
• Internal Vs External Training Methods

Unit 8625-409: Managing Personal Development

Credit Value – 15

Guided Learning Hours – 6

Module 4: Understand How to Identify and Prioritise Work-Related Development Requirements

• Prioritising Employee Development
• Self-Assessment Tool
• Learning Styles
• Model of Learning Styles
• Surface and Deep Learning
• SMART Objectives
• Measure Progress and Achieve Goals

Module 5: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace

• Individual Development Plan
• How Learning and Development can Improve the Workplace?
• Employee Development Opportunities
• Learning Preferences and Strengths
• Self-Management Skills
• Nature and Purpose of Evaluation

Module 6: Understand the Impact of Development on Workplace Performance

• Impact of Learning and Development on Employee Productivity
• Short-Term Goals
• Steps to Set Short-Term Goals
• How to Achieve Medium-Term Goals?
• Set and Achieve Long-Term Goals
• Performance Appraisal Methods

Unit 8625-417: Managing and Implementing Change in the Workplace

Credit Value – 6

Guided Learning Hours – 24

Module 7: Understand the Reasons for Change in an Organisation

• Organisations Need to Change
• Organisational Change Management
• Techniques of Environmental Analysis
• Organisational Analysis
• Types of Organisational Change

Module 8: Be Able to Manage and Implement Change in the Workplace

• Benefits of Change Management
• Assess Risk and Uncertainty
• Essential Steps for an Effective Change Management Process
• Principles of Change Management
• Change Management Tools
• Tips to Evaluate Your Current Change Management Process

Unit 8625-334: Understanding and Developing Relationships in the Workplace

Credit Value – 2

Guided Learning Hours – 8

Module 9: Understand the Needs and Expectations of Others

• What is a Stakeholder?
• Different Types of Stakeholders
• How to Properly Communicate with Stakeholders?
• Stakeholder Analysis
• What are Customer Needs?
• Identifying Customer Needs
• Tips to Meet Customer Needs
• Ways You Can Meet Customer Expectations
• Importance of Knowing Employees
• Importance of Relationships in the Workplace

Module 10: Know How to Meet the Needs and Expectations of Others

• Need and Expectations of Others
• Meeting Business Needs with Employee Expectations
• Workplace Environment and Working Conditions
• Feedback and Reporting
• Principles of Effective Communication
• Setting Expectations for Employees

Module 11: Know How to Manage Relationships Where it is not Possible to Meet the Needs and Expectations of Others

• Build Trust in a Relationship
• Building a Culture of Trust
• Ways to Build and Maintain Strong Client Relationships
• Principles of Effective Communication
• Basic Knowledge of Negotiation Skills

Unit 8625-403: Managing Risk in the Workplace

Credit Value – 3

Guided Learning Hours – 6

Module 12: Understand the Importance of Managing Risks in the Workplace

• Legal Risk Management
• Purpose of the Evaluation
• Structure of the Report
• Hazards and Control Measures
• Principles of Risk Management
• Risk Management Process
• Risk Management Standards and Frameworks
• Risk and Regulatory Policy
• Risk Management Policy

Module 13: Be Able to Identify and Manage Risks in Own Area of Responsibility

• Steps to Risk Assessment
• Hazard Prevention and Control
• Build and Implement a Risk Management Plan
• Monitor and Review
• Risk Prioritisation
• Objective Probability
• Risk Management Documentation

Unit 8625-408: Management Communication

Credit Value – 4

Guided Learning Hours – 18

Module 14: Understand the Importance of Effective Communication in Management

• Importance of Effective Communication in Management
• Communication Process
• Relevance of the Communication Cycle for Effective Communication
• Importance of Selecting an Appropriate Tone and Language
• Importance of Level of Formality
• Effectiveness of Verbal and Written Communication Methods
• Evaluate Communication Skills as a Manager

Module 15: Be Able to Develop Effective Communication Skills as a Reflective Manager

• Developing Effective Communication Skills as a Reflective Manager
• Tools for Evaluating Communication Skills
• Importance of Feedback on Communication Skills
• Identifying Strengths and Areas for Improvement
• SWOT Analysis
• Personal Development Planning

Unit 8625-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 16: Understand the Factors that Influence Motivation Levels in the Workplace

• What is Motivation?
• Factors of Motivation
• How Individual Differences Affect Levels of Motivation in the Workplace?
• Potential Impact on Organisational Performance

Module 17: Understand How a Theory of Motivation can be Used to Improve Performance Levels

• Motivation Theories
• Ways to Improve Performance by Motivations Theory
• Ways to Use Employee Engagement to Improve Motivation Levels

Unit 8625-314: Understanding Discipline in the Workplace

Credit Value – 1

Guided Learning Hours – 5

Module 18: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

• Legal Aspects
• Progressive Discipline Policy – Single Disciplinary Process
• Importance of Policies and Procedures
• How to Develop Policies and Procedures in the Workplace?
• Types of Policies and Procedures

Module 19: Understand How to Monitor Discipline in the Workplace

• Standard Disciplinary Procedure
• Purposes and Objectives of Disciplinary Action
• How to Maintain Workplace Discipline?
• Steps to Improve and Develop Interpersonal Skills

ILM Level 4 Award in Leadership Training Course Outline

Total Credit Value – 6

Total Guided Learning Hours – 12

Unit 8604-308: Understanding Leadership

Credit Value – 2

Guided Learning Hours – 6

Module 1: Understand Leadership Styles

• Outline Factors Influencing Leadership Style Choices in Workplaces
• Discuss the Impact of Leadership Styles on Individual and Group Behaviour

Module 2: Evaluate Leadership Qualities and Potential

• Personal Leadership in the Context of Specific Models and Organisational Culture
• Suggest Ways to Enhance Personal Leadership According to a Specific Model

Unit 8604-401: Planning and Leading a Complex Team Activity

Credit Value – 4

Guided Learning Hours – 6

Module 3: Be Able to Plan a Complex Team Activity 

• Define the Activity's Purpose and Goals
• List Needed Tasks and Resources, Noting Any Constraints
• Draft an Implementation Plan
• Identify and Assess Risks and Safety Concerns

Module 4: Communicate Activity Details to Team

• Share Activity Details, Encourage Queries, and Address Uncertainties
• Assign Team Roles and Duties

Module 5: Review Leadership in Complex Activities

• Gather Feedback on Leadership During a Complex Activity
• Assess Personal Leadership Strengths and Weaknesses
• Create a Plan to Enhance Planning and Leadership Skills Based on Feedback