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Why?
Frank Spanola, Senior Manager for Enterprise Technology Support at Boldyn Networks, wanted to deepen his digital and IT knowledge to support enterprise technology initiatives. His goal was to improve service delivery and enhance his ability to drive meaningful process improvements.
Solution
Frank chose The Knowledge Academy to complete ITIL® 4 Leader: Digital and IT Strategy Certification. His decision was influenced by the comprehensive course content, strong reputation, and flexible delivery methods that suited his schedule. The training focused on strengthening strategic understanding and aligning IT services with business objectives.
Experience
Frank described the training experience as excellent. He rated the course content 10 out of 10 and found it well-structured and highly relevant to his role. He praised the trainer’s strong subject expertise, noting that complex concepts were explained clearly and engagingly, beyond his expectations.
Outcome
The training significantly improved Frank’s understanding of ITIL practices and strengthened his problem-solving skills. It also equipped him to implement effective process improvements that support day-to-day operations.
Results
- Quality of Course Content: 10/10
- Trainer Feedback: Exceeded expectations
- Booking Experience: Managed smoothly by Organisation
Written By
“The training was excellent and relevant to my role. The trainer explained concepts clearly, and the sessions were easy to follow. It strengthened my understanding of ITIL® practices and service delivery. I would highly recommend The Knowledge Academy for its high-quality training and professional delivery. ”
Frank Spanola
Senior Manager – Enterprise Technology Support, Boldyn Networks
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