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Why?
Olasunkanmi Adewusi, a Registered Home Care Manager at Nema Home Care Limited, identified a recurring issue with a high number of service complaints. He wanted to understand how to move beyond quick fixes and identify the underlying causes of problems to improve service quality and client satisfaction.
Solution
Olasunkanmi chose The Knowledge Academy to undertake the Root Cause Analysis training, aiming to gain practical tools to investigate, analyse, and eliminate systemic issues. The course helped him and his team adopt a structured approach to problem-solving, shifting their focus from immediate fixes to long-term solutions.
Experience
Olasunkanmi described the training as brilliant. He rated the course 10 out of 10, highlighting the trainer’s engaging style and deep expertise. He expressed a strong desire to have the same trainer for future sessions and appreciated how interactive and informative the sessions were. His team also thoroughly enjoyed the training experience.
Outcome
The training helped Olasunkanmi and his team implement a more effective approach to identifying and addressing the root causes of recurring issues. This shift in mindset has contributed to improved service processes and reduced the volume of complaints, enhancing overall client satisfaction.
Results
- Quality of Course Content: 10/10
- Trainer Feedback: Brilliant and engaging
- Booking Experience: Great
Written By
“The training was brilliant and very interactive. My team really enjoyed it and found it informative. I hope to have the same trainer back for our next session.”
Olasunkanmi Adewusi
Registered Home Care Manager, Nema Home Care Limited
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