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Why?
Armoghan Shah, an Infrastructure Manager specialising in Problem Management at CVS Health, wanted to deepen his expertise in Root Cause Analysis. His aim was to strengthen his skills in RCA and ITIL® 4 Foundation so he could manage problems more effectively within his role.
Solution
Armoghan chose The Knowledge Academy due to its strong affiliation with Sigma Six and PeopleCert, which gave him confidence in the quality and credibility of the training. The RCA and ITIL® 4 Foundation training provided a structured approach to understanding problem management processes and service management best practices.
Experience
Armoghan described his training experience as excellent. He rated the course content 9 out of 10, praising the trainer for exceeding expectations through clear guidance and strong subject knowledge. The booking experience was also very good, giving him confidence and ease throughout the process.
Outcome
The training strengthened Armoghan’s understanding of Root Cause Analysis and ITIL® 4 processes. It equipped him with practical skills to analyse root causes more effectively, improve problem resolution, and perform with greater confidence in his role.
Results
- Quality of Course Content: 9/10
- Trainer Feedback: Exceeded expectations
- Booking Experience: Very good
Written By
“The training was very good and made me more knowledgeable about the process. I would recommend The Knowledge Academy due to the flexibility and quality of the content.”
Armoghan Shah
Infrastructure Manager (Problem Management), CVS Health
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