ITIL® 5 AI Governance Course in Sharjah

ITIL® 5 AI Governance Training Course Outline

Module 1: The AI World and the Need for AI Governance

• Introduction to AI
• AI Governance Key Terms and Concepts

Module 2: What is Governance?

• Governance

Module 3: What is AI and what can be Governed?

• Understand when to use Different Types of AI
• Describe Key Characteristics of AI like
• Describe AI Risks

Module 4: When AI Governance Fails: Capabilities, Risks, and Controls

• The ITIL AI Capability Model
• AI Risks and Challenges
• AI and Strategy
• AI Governance Key Terms and Concepts

Module 5: ITIL as a Governance Toolkit

• ITIL
• Describe how AI can assist in ITIL product and Service Lifecycle Management Activities
• How AI Enables Automation Across Value Chain Activities

Module 6: ITIL AI Governance Improvement Model: Assess and Stress-Test and Define and Design

• AI Governance Key Terms and Concepts
• The ITIL AI Governance Improvement Model and Governance   Patterns
• Assessing and Stress-Testing AI Governance Readiness (Assess step)
• Defining Governance Requirements and Designing Adjustments (Design step)
• Holistic and End-to-End Scenario Application

Module 7: ITIL AI Governance Improvement Model: Implement and Maintain

• Implementing AI Governance Adjustments (Implement step)
• Maintaining, Assuring, and Improving AI Governance (Maintain step)
• Governance Orientation, Stewardship, and Continual Improvement
• Compliance, Regulation, and External Alignment
• Implementing AI Governance Improvements
• Maintaining the AI Governance System
• Holistic and End-to-End Scenario Application

Module 8: AI in your World: unlock AI in your Role, Industry, and Organisational Function

• AI Value in Industries and Organisational Functions
• Scenario Context and Governance Baseline

Module 9: Connecting AI Governance with Frameworks, Regulations, and Standards

• The ITIL AI Governance Improvement Model and Governance Patterns
• Holistic and End-to-End Scenario Application

ITIL® 5 AI Governance Exam Information

The ITIL® 5 AI Governance Exam assesses delegates’ understanding of AI governance principles, risks, controls, and the application of ITIL guidance across AI-enabled products, services, and organisational activities. It also evaluates their ability to apply governance and improvement approaches in practical scenarios.

The ITIL® 5 AI Governance Exam is in the following format:

• Question Type: Multiple Choice
• Total Questions: 40
• Pass Score: 70%
• Duration: 90 Minutes
• Open Book/Closed Book: Open Book

Who Should Attend this ITIL® 5 AI Governance Training Course?

The ITIL® 5 AI Governance Training Course is suitable for professionals responsible for governing, managing, implementing, or overseeing AI within digital services and organisational environments. This training is particularly beneficial for:

• IT Service Managers
• Business Leaders and Executives
• AI Governance Professionals
• Risk and Compliance Managers
• Data and Business Analysts
• Project Managers
• Technology and Digital Transformation Leaders

Prerequisites for the ITIL® 5 AI Governance Training Course

There are no formal prerequisites to attend this ITIL® 5 AI Governance Training Course. However, a basic understanding of ITIL concepts, AI, digital services, or governance would be beneficial for delegates.

ITIL® 5 AI Governance Training Course Overview

The ITIL® 5 AI Governance Training Course is an extension module of ITIL® Version 5 that develops a structured understanding of AI Governance within organisational and service management environments. Covering AI risks, controls, governance principles, the ITIL AI Capability Model, and the ITIL AI Governance Improvement Model, this course provides foundational knowledge of responsible AI governance.

Delegates will develop skills in assessing governance readiness, defining requirements, implementing improvements, and maintaining effective governance practices. They will also strengthen their ability to align AI use with strategy, compliance, and continual improvement.

This 2-Day course by The Knowledge Academy helps delegates apply ITIL® 5 AI Governance principles in practical organisational scenarios. They will be better equipped to evaluate AI risks, strengthen controls, and support effective AI governance across services and functions.

ITIL® 5 AI Governance Training Course Objectives

• To understand the key principles, concepts, and terminology of AI governance
• To identify AI risks, challenges, controls, and governance requirements
• To understand the ITIL AI Capability Model and its role in AI governance
• To assess AI governance readiness and design suitable governance improvements
• To implement, maintain, and continually improve AI governance practices
• To align AI governance with organisational strategy, compliance, and external requirements

Learning Outcomes of this ITIL® 5 AI Governance Training Course

Upon completing this ITIL® 5 AI Governance Training Course, delegates will be able to assess AI governance readiness, identify AI risks and controls, and apply the ITIL AI Governance Improvement Model. They will also strengthen their ability to support governance implementation, assurance, and continual improvement across organisational AI initiatives.

The ITIL® 5 AI Governance Training Course is an extension module of the ITIL® 5 Certification Pathway. It focuses on responsible AI governance and management, complementing the foundational knowledge covered in the ITIL® 5 Foundation Course and helping delegates strengthen their understanding of AI governance within modern service management environments.

What’s Included in this ITIL® Version 5 AI Governance Course?

• World-Class Training from Experienced Instructors
• Digital Delegate Pack