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Within this Microsoft training course, you will learn the following modules:
Module 1: Describe the Foundations of Dynamics 365 Customer Engagement Apps
Module 2: Describe Shared Activities and Integration Options in Dynamics 365 Customer Engagement Apps
Module 3: Explore Dynamics 365 Customer Insights – Journeys
Module 4: Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice
Module 5: Explore Dynamics 365 Sales
Module 6: Describe Dynamics 365 Sales Capabilities and Related Apps
Module 7: Explore Dynamics 365 Customer Service
Module 8: Describe Dynamics 365 Customer Service Capabilities and Related Apps
Module 9: Explore Dynamics 365 Field Service
Module 10: Describe Dynamics 365 Field Service Scheduling Capabilities and Related Apps
This Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course is designed to provide professionals with a foundational understanding of the Dynamics 365 Customer Engagement application. Below are the professionals who can have benefit from this course:
There are no formal prerequisites for this Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course. However, a basic knowledge of customer engagement principles, business operations, and cloud computing can be beneficial for delegates before pursuing this course.
This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft Dynamics 365 Fundamentals (CRM) MB910. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Microsoft Dynamics 365 Fundamentals (CRM) MB910, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Microsoft Dynamics 365 Fundamentals (CRM) MB910. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Microsoft Dynamics 365 Fundamentals (CRM) MB910 sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Microsoft Dynamics 365 Fundamentals (CRM) MB910 at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
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Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our Microsoft Dynamics 365 Fundamentals (CRM) MB910 offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
Yash was excellent, very professional and thorough.
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Microsoft Dynamics 365 Training
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
We may not have any package deals available including this course. If you enquire or give us a call on +64 98874342 and speak to our training experts, we should be able to help you with your requirements.
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