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ITIL® Practitioner - New Zealand

Key points about this course


Duration: 2 Days*

Pre-requisites:ITIL® 4 Foundation

Exam(s): Included

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Our ITIL® Practitioner training course is fully accredited by PeopleCert
  • Includes official course materials, candidate pack, exam, and certificate 
  • High pass rates, having successfully trained over 10,000 delegates in ITIL®

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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In-house

Course Information

ITIL® Practitioner Training Course Overview

ITIL® Practitioner follows on from ITIL® Foundation to provide a practical guide to adopting and adapting ITIL® training for use in business. The training course lasts for 2 days and includes the ITIL® Practitioner exam.

Our comprehensive course uses instructor-led training and practical exercises to familiarise you with the Continual Service Improvement (CSI) approach, the nine guiding principles, and the three key areas most important to a successful ITIL® implementation. Suitable for anyone holding the ITIL® Foundation certificate, ITIL® Practitioner allows candidates to take their ITIL® knowledge and transform it into practice.

This practical level of understanding makes ITIL® Practitioner particularly suitable for introducing ITIL® into the workplace.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Practitioner Training Course Outline

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics & Measurement
  • Communication
  • Organisational Change Management (OCM)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach

*The ITIL® Practitioner exam is taken online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL® Practitioner Training Course?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

ITIL® Practitioner Prerequisites

You must hold the ITIL® Foundation certificate to attend this course and be able to take the ITIL® Practitioner exam.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
You must have passed ITIL® Foundation to take this course.
The course fee includes the ITIL Practitioner exam as well as a comprehensive candidate pack including presentation slides, exercises, and sample examinations.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Practitioner certification in New Zealand starts from $1599
The Knowledge Academy is the Leading global training provider in the world for ITIL® Practitioner.
Please see our ITIL® Training courses available in New Zealand

What's included in this ITIL® Practitioner Training Course?

The following is included with our ITIL® Practitioner training course:

  • The ITIL® Practitioner Examination
  • The Knowledge Academy ITIL® Practitioner Manual 
  • Certificate
  • Experienced ITIL® instructor
  • Refreshments

ITIL® Practitioner Exam Information

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

  • 40 multiple choice questions
  • 135 minutes
  • Pass mark: 70% or 28/40
  • Open book

Key points about this course


Duration: 2 Days*

Pre-requisites:ITIL® 4 Foundation

Exam(s): Included

Accredited: Yes

Support: 24/7

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ITIL® Practitioner Dates & Prices

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Wed 26th Feb 2020
Places available
$3415
Auckland
Mon 16th Mar 2020
Places available
$4995
Wed 25th Mar 2020
Places available
$3415
Christchurch
Wed 1st Apr 2020
Places available
$4995
Wed 22nd Apr 2020
Places available
$3415
Wellington
Wed 13th May 2020
Places available
$4995
Wed 27th May 2020
Places available
$3415
Wed 1st Jul 2020
Places available
$3415
Wed 22nd Jul 2020
Places available
$3415
Auckland
Wed 12th Aug 2020
Places available
$4995
Wellington
Wed 19th Aug 2020
Places available
$4995
Wed 26th Aug 2020
Places available
$3415
Christchurch
Wed 2nd Sep 2020
Places available
$4995
Hamilton City
Wed 9th Sep 2020
Places available
$4995
Wed 23rd Sep 2020
Places available
$3415
Wed 21st Oct 2020
Places available
$3415
Auckland
Wed 4th Nov 2020
Places available
$4995
Wed 18th Nov 2020
Places available
$3415
Wellington
Wed 18th Nov 2020
Places available
$4995
Wed 9th Dec 2020
Places available
$3415

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Key points about this course


Duration: 2 Days*

Pre-requisites:ITIL® 4 Foundation

Exam(s): Included

Accredited: Yes

Support: 24/7


Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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