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Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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Business Skills

Assertiveness Skills - How And When To Be Assertive

  • Includes course materials, completion certificate, & experienced instructor
  • Ideal for those looking to develop their confidence and assertive behaviour
  • Boost your Assertiveness Skills with this comprehensive 1 day course
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Course Information

Assertiveness Skills Training Outline


This training course will explore the following areas:


Introduction to Assertiveness Skills

  • What does it mean to be Assertive
  • When to be Assertive
  • Being Assertive in the Workplace


Getting your Point Across ​

  • Presenting clear messages
  • Closing conversations
  • Gaining confidence in what you say
  • Tools you know you can use


Not Being Negative

  • Handling difficult people and situations
  • Practising the art of saying no
  • Moving awkward situations forward
  • Managing conflict


Emotional Intelligence

  • Managing your own emotions
  • Dealing with someone else's emotins
  • Setting boundaries for others


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Assertiveness Skills Training Overview

This 1-day Assertiveness Skills Training course is designed to help candidates explore and gain an understanding of the issues of not being assertive, and the benefits of being assertive in a workplace environment.


Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially within “heated” situations where it is important to be calm but portray an assertive presence.


What is Assertive Language?

Assertion means standing up for what you want and stating your opinion clearly and calmly. It means expressing your opposition and because that sometimes leads to confrontation it takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural easy-going style, therefore more practice is required.


Course Objectives

  • Understand the underlying principles of assertiveness

  • Recognise the different styles of communication

  • Identify specific situations in which we would like to become more assertive

  • To prepare, rehearse, or role play a different, more assertive response

  • Transferring that behaviour into 'real life' situations

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Who Should Attend?

This course is aimed at people who wish to develop their confidence and behaviour to enable them to accept criticism and control their reactions in a professional manner. 



There are no formal requirements, therefore anyone can attend this Assertiveness Skills training course.

What's Included in this Assertiveness Skills​ Course?

  • A Comprehensive Assertiveness Skills​ Course Folder 
  • An Assertiveness Skills​ Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance 
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)


What will you Gain from this Course?

  • Utilising assertive styles for any situation

  • Building on your confidence and self belief

  • Understand how others perceive your behaviour

  • Understand the communication processes necessary to be assertive

  • Understanding your body language and confidence

Available delivery methods for this course:





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Dates & Prices for Assertiveness Skills - How and When to be Assertive

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Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device

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How will you be funding your training?

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Assertiveness Skills - How and When to be Assertive FAQs

Assertion means standing up for what you want and stating your opinion clearly and calmly.
The course begins at 9am and finishes around 5pm.
You will receive your Knowledge Academy courseware folder, tuition from a highly engaging tutor, and refreshments.
Yes, we provide official Knowledge Academy certificates.

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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