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Duration: 2 Days*
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This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Certified Agile IT Service Management and how its processes can implemented into your organisation.
This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity.
The Knowledge Academy's Certified Agile IT Service Management (CAITSM) course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.
This CAITSM course covers the following topics:
Agile Practices and Approaches
The Benefits of Agile IT Service Management
Implementing Agile IT Service Management
Exploring Elements of Agile
Service Management Framework
The Service Management Life Cycle
Developing Agile Processes
Agile Process Design
By the end of the course, you will:
Understand how the Service Management Framework can be used to improve the effectiveness of IT provision throughout the organisation
Be familiar with each component of the framework and the processes that form and support them
Recognise the scope, value, and characteristics of each stage of the Service Lifecycle
This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.
There are no prerequisites for this course.
In order to acquire this CAITSM certification, delegates will need to sit an exam. The exam details are as follows:
Duration of 1 hour
65% pass mark
This training course includes the following:
The Certified Agile IT Service Management (CAITSM) Examination
The Knowledge Academy's Certified Agile IT Service Management (CAITSM) Manual
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Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell