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Classroom Training

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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • 90 days access
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-house Training

Our In-house training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support

Certified Agile IT Service Manager (CAITSM)

Key points about this course

Duration: 2 Days

Exams: Yes

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  • Includes course materials, CAITSM examination, & a completion certificate
  • Certified Agile IT Service Management is delivered by experienced trainers
  • We are the world's largest provider of training courses

Available delivery methods for this course

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Course Information

Certified Agile IT Service Management (CAITSM) Overview

This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Certified Agile IT Service Management and how its processes can implemented into your organisation.

This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity. 

The Knowledge Academy's Certified Agile IT Service Management (CAITSM) course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.

Certified Agile IT Service Management (CAITSM) Outline

This CAITSM course covers the following topics:



  • Defining Agile

  • Agile Practices and Approaches

  • The Benefits of Agile IT Service Management

  • Implementing Agile IT Service Management


Exploring Elements of Agile

  • Lean

  • Kanban

  • DevOps

  • ITSM

  • Scrum


Service Management Framework

  • ​The Service Management Life Cycle 

  • Developing Agile Processes

  • Agile Process Design


By the end of the course, you will:

  • Understand how the Service Management Framework can be used to improve the effectiveness of IT provision throughout the organisation

  • Be familiar with each component of the framework and the processes that form and support them

  • Recognise the scope, value, and characteristics of each stage of the Service Lifecycle

Who should attend?

This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.



There are no prerequisites for this course.

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.
Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.
Your instructor will be an IT service management expert with years of experience with using Agile methodologies.
The course will begin at 9am and finish at 5pm each day.

Certified Agile IT Service Management (CAITSM) Examination

In order to acquire this CAITSM certification, delegates will need to sit an exam. The exam details are as follows:

  • 40 questions

  • Duration of 1 hour

  • 65% pass mark 

  • Closed book


This training course includes the following:

  • The Certified Agile IT Service Management (CAITSM)​ Examination

  • The Knowledge Academy's Certified Agile IT Service Management (CAITSM)​ Manual

  • Certificate

  • Experienced Instructor

  • Refreshments

Key points about this course

Duration: 2 Days

Exams: Yes

Dates & Prices Enquire

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How will you be funding your training?

Self funding

Company funding

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Key points about this course

Duration: 2 Days

Exams: Yes

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell