Building Rapport With Customers - Hong Kong

Who should attend this Building Rapport with Customers Course?

This Building Rapport with Customers Training Course is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:

• Customer Service Representatives
• Sales Representatives
• Technical Support Representatives
• Telemarketers
• Human Resources Professionals
• Account Managers
• Team Leaders and Managers

Prerequisites of the Building Rapport with Customers Course

There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Building Rapport with Customers Course Overview

Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building.

Studying this Building Rapport with Customers Training Course helps learners to gain skills for maintaining a relationship with clients. It helps organisations to increase their sales, reduce client churn, and lead to priceless client referrals. It assists individuals to empathise with clients by sharing personal experiences, mirroring their feelings back to them, and normalising their problems. Adding building rapport as a skill in your profile will certainly help you to undertake a variety of tremendous job opportunities.

This 1-day Building Rapport with Customers Training Course covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.

Course Objectives

• To define what rapport is and why it is important in customer service
• To learn how to build rapport with customers in different situations
• To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
• To practice building rapport with customers through role-playing and other exercises
• To develop a personal rapport-building style that is authentic and effective

After attending this Building Rapport with Customers Training Course, delegates will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.

What’s included in this Building Rapport with Customers Training Course?

• World-Class Training Sessions from Experienced Instructors
• Building Rapport with Customers Certificate
• Digital Delegate Pack