MacOS Mojave Troubleshooting And Support Training - Cuba

MacOS Mojave Troubleshooting and Support Training Course Outline

Module 1: Installation and Configuration

• Introduction
• Features in macOS Mojave
• macOS Requirements before Installation
• Installing macOS Mojave
• Clean Install a New Shiny Version
  • Compatibility of Existing Mac with macOS Mojave
  • macOS Mojave Bootable USB Installer Drive
  • Backing Up All the Data
• Steps to Install a New Shiny Version
• Upgrading Mac
• Using Setup Assistant for Initial Configuration
• Recovery in macOS Mojave and Installing Software Updates

Module 2: Manage Users

• Introduction
• Overview of User Accounts
• Add and Remove User Accounts
• Recovering User Name/Account Name
• Changing the User Password
• Reset User Password
• Using Home Folders

Module 3: Security

• New Security Features in macOS Mojave
• Exploring the Keychain
• Using the Keychain
• Reset and Change User Passwords

Module 4: File Systems

• Introduction
• Hard Disks, Partitions, and Volumes
• APFS File System and Disk Management
• Partitioning and Erasing with Disk Utility
• Data Migration in Target Disk Mode
• Data Encryption with FileVault
• MacOS Permissions Models
• Modification of Permissions

Module 5: Data Management

• Archiving Files and Folders
• Revealing Hidden Files and Folders
• Navigating the File System
• Exploring and Navigating the Library Folders
• Understanding Metadata
• Using Siri and Spotlight
• Time Machine Solution
• Backing up and Restoring Data
• Storing Data with the Time Machine

Module 6: Applications and Processes

• Installing and Uninstalling Applications
• Troubleshoot Application Issues
• Launching Services
• Quicklook
• Saving Documents with iCloud Drive
• Continuity and Universal Clipboard
• Optimising Storage with macOS Mojave

Module 7: Network Configuration

• Configuring Basic Network Settings
• Configuring Proxy Servers
• Configuring VPN Settings
• Troubleshooting Network Issues

Module 8: Network Services

• Using Mail Services
• Using Mail Services: Send and Reply
• Using Mail Services: Organise and Search
• Using Exchange
• Accessing Network File Servers
• Screen Sharing Services
• Using and Navigating the Firewall

Module 9: Managing the Boot Process

• MacOS Recovery Tools
• MacOS Recovery Utilities
• Troubleshooting with Console and Terminal
• Firmware with the Boot Process
• Start-up for the Troubleshooting of the Boot Process

Module 10: Binding macOS to Active Directory

• macOS in the Microsoft Windows Active Directory Environment
• Configuring the Network
• Active Directory Domain
• Binding a Mac to the Domain

Module 11: Troubleshooting Integration Issues

• Troubleshooting macOS
• Troubleshooting in the Microsoft Windows Active Directory Environment
• Common Troubleshooting Issues

Module 12: Deployment

• Create macOS Images in a Corporate Network
• Maintain macOS Images in a Corporate Network
• Deploy macOS Images in a Corporate

Module 13: Remote Management

• Apple Remote Desktop
• Remotely Manage macOS
• Generating Detailed Reports
• Deploying Software
• Remote Assistance

Module 14: Mobile Device Management

• MDM Management of macOS
• Working of the MDM Protocol

Who should attend this MacOS Mojave Troubleshooting and Support Training Course?

MacOS Mojave Troubleshooting and Support Training Course is designed for a variety of professionals who want to learn how to troubleshoot and support MacOS Mojave systems. The following professionals can benefit from attending this course:

• IT Support Technicians
• Help Desk Professionals
• System Administrators
• Technical Support Engineers
• Mac Administrators
• Desktop Support Specialists
• IT Managers overseeing Mac environments

Prerequisites of the MacOS Mojave Troubleshooting and Support Training Course

There are no formal prerequisites for this MacOS Mojave Troubleshooting and Support Training Course. However, a basic understanding of MacOS and some prior experience with troubleshooting and supporting computer systems will be beneficial.

MacOS Mojave Troubleshooting and Support Training Course Overview

MacOS Mojave Troubleshooting and Support Training is one of the IT Support and Solution Courses, that provides a comprehensive understanding of the troubleshooting techniques and support strategies essential for effectively managing macOS Mojave systems. In today's digital landscape, where macOS is widely used in various professional settings, mastering Mojave troubleshooting is crucial for ensuring system stability and optimal performance.

To thrive in this tech landscape, professionals need a nuanced understanding of macOS Mojave troubleshooting. System administrators, IT support personnel, and anyone responsible for maintaining macOS environments should aim to master this subject to enhance their problem-solving skills and contribute to seamless system operations.

This 2-day training by The Knowledge Academy equips delegates with practical skills in diagnosing and resolving common issues encountered in macOS Mojave. The course covers topics such as system optimisation, software compatibility, and security, providing delegates with a solid foundation to tackle real-world challenges efficiently.

Course Objectives

• To comprehend troubleshooting techniques tailored for macOS Mojave
• To gain proficiency in diagnosing and resolving macOS-related issues
• To understand system optimisation strategies for macOS Mojave
• To enhance skills in providing efficient support for Mac users
• To learn preventive measures to mitigate future macOS challenges
• To apply troubleshooting concepts to real-world macOS scenarios

Upon completion, delegates will possess the expertise to troubleshoot macOS Mojave effectively, ensuring optimal performance, user satisfaction, and the ability to provide efficient support within the Apple ecosystem.

What’s included in this MacOS Mojave Troubleshooting and Support Training?

• World-Class Training Sessions from Experienced Instructors          
• MacOS Mojave Troubleshooting and Support Certificate        
• Digital Delegate Pack

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.