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Available delivery methods for this course:
This ISO 20000 Lead Auditor certification consists of 9 modules, which will cover the following content:
Module 1: Introduction to Lead Auditor
Benefits of Auditing
Difference between internal and external auditor
Principles and Procedures
Module 2: Introduction to Service Management System (SMS)
Fundamentals of IT Service
Detailed presentation of clauses
Scope of Service Management System
Module 3: Principles of Auditing
Due professional care
Module 4: On-site auditing
Create and evaluate checklist
Questionnaires for data collection
Conduct Document review
Evaluate the work done
Module 5: Remote-auditing
Observe work through surveillance at workplace
Enhancing interaction through communication
Conduct document reviews with auditee
Module 6: Methods
Methods of collecting information
Review of documents and records
Module 7: Audit report
Objective of report
Scope of report
Identify the criteria of report
Identification of team
The dates and locations where audit activity is conducted
Distribution of lists
Follow up action plan
Good practices identified
Confirmation that the objective has been achieved
Audit plan including schedule
Module 8: Conducting ISO 20000 audit
Communication during auditing
Procedures and test plans
Audit findings and documentation
Module 9: Concluding and ensuring the follow-up
Conduct closing of meetings
Evaluation of action plan
Internal auditor management program
This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.
This training course aims to produce an individual who can lead a team of auditors in planning and reporting audits, as well as taking action with issues that are impeding the organisation. This is pivotal for a company to achieve its set goals and improve or sustain success.
This ISO 20000 Lead Auditor is the third of four courses that will enable delegates to obtain the full ISO 20000 certification. Prior to this course, candidates can complete the ISO 20000 Foundation course and the ISO Internal Auditor training course. The final course within this series is the ISO 20000 Lead Implementer training.
This course is designed for any individual who needs the skills to complete both internal and external audits. This training would be especially useful for:
Project Managers and Consultants
As a prerequisite of this training course delegates must have completed the ISO 20000 Internal Auditor certification. Candidates must also have a basic knowledge of auditing to ensure that they fully understand the content of the course and gain the sufficient skills.
In order to complete this ISO 20000 Lead Auditor training course delegates must pass the associated examination. The exam will take place at the end of the final day of the course, when all content has been covered. The exam is:
40 minutes in duration
50% pass mark (15/30)
This ISO training course includes the following:
The ISO 20000 Lead Auditor Examination
The Knowledge Academy ISO 20000 Lead Auditor Manual
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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