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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging,
and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources,
and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential
courses in order to suit your requirements.
Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.
Our online-based training courses aim to provide you with a complete training experience. Due to their
flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the
convenience of an online training course.
Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.
Our In-House training option allows you to select any of our courses and receive training at a venue of your choice,
by any method of your choice.
In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.
By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.
Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment.
In this environment, our expert training instructors will be able to convey information and provide you with the
all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global
training provider, this method of training allows us to extend our training scope to those who may not
be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.
The following modules will be covered during this Business Analysis Course:
Understanding The Terms
What is a process?
Key terms in business process mapping
The Stages of Business Process Mapping
The key stages in effective process mapping
'As is' and 'to be' processes
Mapping a Business Activity
Defining the start, end and purpose of a business activity
Defining the key elements – tasks, decisions, inputs and outputs
Business activity definition forms
Case study part 1
Mapping methods – brown paper analysis
Case study part 2
Using the mapping symbols
Case study part 3
The Detail Behind the Processes
Workshop facilitation skills
Titles and numbering
Recording the key information – tasks, decisions, inputs, outputs, constraints and dependencies
Process definition forms
Case study part 4
Assigning Control and Responsibilities
Working out who does what
Using swim lanes in process maps
Case study part 5
Identifying problems, bottlenecks and inefficiencies
Case study part 6
Creating ‘to be’ Processes
Reasons for change
Case study part 7
This course, focused on the practical application of Business Process Mapping, will provide delegates with the insight, knowledge and confidence to make BPM a reality in their organisation. Upon completion of this Business Analysis training course, delegates will be able to document, understand and improve their organisations business processes. They will gain the knowledge and confidence to implement business process mapping within their organisation and make a significant gain in business performance.
Business Process Mapping is an activity which involves what a business entity does, who is responsible, how a business process should be completed and how should the success of a business process be determined.
This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes
The course requires the completion of a pre-course questionnaire, ensuring the course focuses on your key issues and needs.
Delegates will also be required to bring with them examples of either existing processes requiring improvement or areas where new processes need to be implemented.
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Business Analyst Training
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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