Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Zurich

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Conflict Resolution and Negotiation for Change Training

Zurich

Gain knowledge of the levels and role of conflict management in the organisation.
Acquire knowledge regarding negotiating the most difficult conversations with customers.
Get familiar with the stages of negotiation to develop the right negotiation process.

Dates & Prices Dates & Prices

Course information

Conflict Resolution and Negotiation for Change Training Course Outline

Module 1: Introduction to Conflict Resolution and Negotiation

Understanding Conflict and Its Impact
Role of Conflict in Change Initiatives
Introduction to Negotiation
Ethical Considerations in Conflict Resolution and Negotiation

Module 2: Types and Sources of Conflict

Identifying Different Types of Conflict
Common Sources of Conflict in the Workplace
Conflict's Impact on Individuals and Teams
Early Warning Signs of Escalating Conflict

Module 3: Conflict Resolution Styles and Approaches

Conflict Resolution Styles
Choosing the Right Conflict Resolution Style
Adapting Conflict Styles for Different Situations
Assessing Personal Conflict Resolution Style

Module 4: Communication Skills in Conflict Resolution

Effective Communication Techniques
Active Listening and Empathetic Communication
Non-Verbal Communication Cues
Managing Emotional Responses in Conflict
Diffusing Tension through Language

Module 5: Conflict Resolution Strategies

Conflict Resolution Process
Mediation and Facilitation Techniques
De-escalation Strategies
Conflict Resolution Tools and Models
Group Conflict Resolution Dynamics

Module 6: Negotiation Fundamentals

Introduction to Negotiation as a Problem-Solving Tool
Principled Negotiation
Preparing for Negotiation
Setting Negotiation Goals and Objectives
Negotiation Styles and Tactics

Module 7: Building Negotiation Skills

Effective Preparation and Planning
Active Listening in Negotiation
Generating Creative Solutions
Overcoming Common Negotiation Pitfalls
Handling Difficult Negotiation Situations

Module 8: Negotiation Strategies and Techniques

Distributive Vs Integrative Bargaining
Positional Vs Interest-Based Negotiation
Strategies for Achieving Win-Win Outcomes
Multi-Party and Complex Negotiations
Cross-Cultural Negotiation Considerations

Module 9: Negotiation for Change and Conflict Resolution in Organisations

Negotiation as a Change Management Tool
Navigating Organisational Conflict
Applying Conflict Resolution and Negotiation to Change Initiatives
Implementing Conflict Resolution Strategies in Organisations

Who should attend this Conflict Resolution and Negotiation for Change Training Course?

The Conflict Resolution and Negotiation for Change Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for a variety of professionals, including:

Human Resources Professionals
Mediators and Facilitators
Diplomats and International Relations Specialists:
Legal Professionals
Social Services Professionals
Healthcare Professionals
Emergency Responders

Prerequisites of the Conflict Resolution and Negotiation for Change Training Course

There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Course.

Conflict Resolution and Negotiation for Change Training Course Overview

Conflict Resolution and Negotiation for Change Training is essential in today’s dynamic workplace environment. It addresses the challenges of resolving disagreements constructively and harnessing the potential of negotiation to facilitate positive change. This training is crucial for maintaining harmonious interactions and fostering collaborative solutions in various professional settings.

Understanding the intricacies of conflict resolution and negotiation is vital for Managers, Team Leaders, HR professionals, and anyone involved in organisational development and change management. Mastering these skills is key to effectively navigating interpersonal disputes, enhancing teamwork, and driving organisational change.

The Knowledge Academy’s 1-day Conflict Resolution and Negotiation for Change Training offers a comprehensive overview of the principles and practices essential for resolving conflicts and negotiating effectively. Delegates will learn through practical examples and real-world scenarios, enabling them to apply these skills directly in their professional environments.

Course Objectives

To understand the fundamentals of conflict theory and its impact on individuals and organisations
To develop effective communication skills to de-escalate conflicts and foster collaboration
To master negotiation techniques to achieve win-win outcomes in complex situations
To identify personal and organisational biases that can hinder conflict resolution and change efforts
To apply mediation strategies to facilitate peaceful resolutions in diverse contexts

At the end of this training course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them.

What’s included in this Conflict Resolution and Negotiation for Change Training Course?

World-Class Training Sessions from Experienced Instructors
Conflict Resolution and Negotiation for Change Training Certificate
Digital Delegate Pack

Why choose us

Our Zurich venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Zurich is the largest city in Switzerland and is the capital of the Canton of Zurich. The city has a population of around 390,474 people with the Zurich metropolitan area has a population of around 1.83 million people. The Zurich airport and railway station are the largest and busiest in the country. The University of Zurich is the largest university in Switzerland and houses over 26,000 students. The University of Zurich was founded 1833 and is a public research university. The university is split into 7 faculties which include philosophy, human medicine economic sciences, law, mathematics & natural sciences, theology and veterinary medicine.

Address

Day Crunch
2nd Floor
Hardturmstrasse 185
8005
Zurich

T: +41 315281584

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Zurich. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Zurich, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Zurich. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Zurich sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

he made it very and easy to understand

Mark Pye

Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Zurich FAQs

What is conflict resolution?

Conflict resolution is the informal or formal procedure used by two or more parties to reach a peaceful conclusion to an issue.

What are the pre-requisites?

In this Conflict Resolution and Negotiation for Change training course, there are no formal prerequisites.

Who should attend this course?

This training course is ideal for anyone who wants to gain in-depth knowledge to handle conflict resolution and negotiation in organisations.

What is Negotiation for a change?

Whether you work for a small or large firm, understanding how to negotiate amid organisational change is critical. Negotiation is simple conversing with your colleagues or staff to reach an agreement.

What are the types of negotiation?

Assertive (aggressive), accommodator (relationship-oriented) and analyst (conflict avoidant) are the three types of negotiation.

What is the duration of this course?

This course is [ 1 ] day(s)

What will I learn from this Conflict Resolution and Negotiation for Change training course?

Attending this Conflict Resolution and Negotiation for Change training course, delegates will learn about the third party negotiation, informal negotiation, levels of conflict, various steps to negotiate the difficult customers, role of a conflict, levels of conflicts, ethical and cross culture, and many other related topics.

What is the cost/training fees for Conflict Resolution and Negotiation for Change Training in Zurich?

The training fees for Conflict Resolution and Negotiation for Change Trainingin Zurich starts from CHF1095

Which is the best training institute/provider of Conflict Resolution and Negotiation for Change Training in Zurich?

The Knowledge Academy is the Leading global training provider for Conflict Resolution and Negotiation for Change Training.

What are the best Communication Skills Course courses in Zurich?

Please see our Communication Skills Course courses available in Zurich

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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