ILM Level 3 - United States

ILM Level 3 Diploma in Leadership and Management Course Outline

TCV: 37

Unit 1: 8600-308 Understanding Leadership

CV: 2 

Module 1: Understand Leadership Styles

• Leadership and Management
• Key Responsibilities of the Leadership Role
• Personal Development as a Leader

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

• Leadership     
• Leadership Theories     
• Applying Theories and Models of Motivation to Your Leadership
• Leadership Style and Culture       
• Adair’s Functional Leadership Model
• Barriers to Leadership Development 

Unit 2: 8600-406 Developing Your Leadership Styles

CV: 4 

Module 3: Understand the Outcomes of Effective Leadership

• Importance of Performance and Engagement in an Organization 

Module 4: Be Able to Assess Own Leadership Styles   

• Review Own Leadership Styles by Using a Diagnostic
• Assess the Effectiveness of Leadership Styles 

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organization

• Self-Assessment for Leadership Skills
• Impact of Changes in the Situation on the Effectiveness of the Adopted Style
• Factors that Impact Leadership Effectiveness 
• Assess Leadership Behavior in Terms of these Factors 
• Action Plan for Developing Own leadership Style and Effectiveness
• Benefits of Implementing the Action Plan
• Explain How You Will Monitor and Evaluate the Action Plan

Unit 3: 8600-309 Understand How to Establish an Effective Team

CV: 1 

Module 6: Understand How to Develop and Maintain Effective Working Relationships

• Characteristics of Team and Group Type
• Policies and Procedures

Module 7: Understand How to Build a Team

• The Communication Cycle 
• Characteristics of Effective Communication
• Trust   
• Building, Developing and Maintaining Trust 
• Team Development

Unit 4: 8600-328 Understand How to Lead Effective Meetings

CV: 2 

Module 8: Understand How to Prepare and Plan a Meeting

• What is Meeting
• Types of Meetings
• Importance of Meeting at Workplace 
• Things to Consider in Preparing for Meetings 
• Information Provided to Meeting Attendees in Advance

Module 9: Understand How to Manage a Meeting

• Personal Development Plan to Improve Performance When Managing Meetings 
• Minutes of Meetings 
• One-to-One Meetings
• Barriers to Communication in Meetings

Unit 5: 8600-405 Developing People in the Workplace

CV: 5 

Module 10: Understand the Importance of Promoting Personal Development

• Assess the Potential Benefits to the Organization of Developing Individuals
• Assess the Benefits to the Individual of Personal Development

Module 11: Be Able to Plan for an Individual’s Development

• What are Expectations?
• How to Manage an Individual’s Expectations in Personal Development
• Development Vehicles
• Develop a Plan to Meet the Identified Development Needs of an Individual

Unit 6: 8600-200 Developing Yourself as a Team Leader 

CV: 1 

Module 12: Understand the Role and Responsibilities of the Team Leader

• Role and Responsibilities
• Explain the Difference Between a Group and a Team 

Module 13: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

• Seek Feedback on Workplace Performance

Unit 7: 8600-230 Developing Yourself as an Effective Team Member

CV: 3 

Module 14: Understand What is Meant by Teams and Teamwork

• Difference Between a Group and a Team
• Describe how a group becomes a team 
• Characteristics of a Good Team
• Advantages of Working in a Team 

Module 15: Understand the Importance of Communication within a Team

• Importance of Team Communication
• Barriers to Communication that may Prevent a Team from Working Effectively

Module 16: Know How to Deal with Conflict in a Team

• Causes of Conflict in a Team
• How Team Members Can Reduce Conflicts?

Module 17: Review Own Performance as a Team Member

• Identify Own Strengths and Weakness as a Team Member 
• Identify Ways to Improve Own Ability to Function Effectively in a Team

Unit 8: 8600-218 Leading Your Work Team

CV: 2 

Module 18: Understand the Difference Between Leadership and Management

• Difference Between Leadership and Management
• Importance of Leadership Within Own Team

Module 19: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

• Range of Different Leadership Styles
• Effects that Leadership has on a Team Performance 

Unit 9: 8600-341 Leading and Motivating a Team Effectively

CV: 2 

Module 20: Know How to Communicate the Organizations Vision and Strategy to the Team

• Organizational Vision and Mission Statements
• Benefits of Effective Communication of the Mission and Purpose

Module 21: Know How to Motivate and Develop the Team

• Drivers of Motivation 
• Theories of Motivation
• Factors Affecting Motivation Levels in Different Situations
• Leadership and Motivation 
• Delegating for Motivation and Performance 
• Role Design for Motivation 
• Motivating with Appraisals  

Unit 10: 8600-202 Planning and Monitoring Work 

CV: 2 

Module 22: Understand How to Work within the Organizational Guidelines to Achieve Team Goals

• How to Work Within the Organizational Guidelines to Achieve Team Goals 

Module 23: Understand How to Plan and Allocate Work

• Understand How to Plan and Allocate Work 

Module 24: Understand How to Monitor a Team’s Performance Against the Plan

• Understand How to Monitor a Team’s Performance Against the Plan 

Unit 11: 8600-319 Understanding Organizing and Delegating in the Workplace

CV: 1 

Module 25: Understand How to Organize People to Achieve Objectives

• Understanding Organizations

Module 26: Understand How to Delegate to Achieve Workplace Objectives

• Core Management Concepts

Unit 12: 8600-303 Planning and Allocating Work

CV: 2

Module 27: Know How to Plan Work in the Workplace

• Planning
• Goals and Objectives
• The ‘SMART’ Objective Setting Framework
• Vision and Mission statements 
• Action Planning
• Resourcing

Module 28: Know How to Allocate Work to Team Members

• Allocation of Responsibility
• Monitoring
• Time Management
• Active Listening
• Some Barriers to Effective Communication
• Characteristics of Effective Communication

Module 29: Understand How to Improve the Performance of a Team in Delivering to Plan

• Performance Improvement Planning
• Allocate Work to Team Members
• Assess and Support Team Performance in Achieving Objectives 
• Resources Required to Complete the Planned Activity
• Assess and Support Team Performance in Achieving Objectives

Unit 13: 8600-323 Understanding Performance Management

CV: 2 

Module 30: Understand the Value of Assessing Performance to Meet Organizational and Individual Needs

• Value of Formal and Informal Performance Assessment in the Workplace
• Explain the Role of the First Line Manager in Performance Management 
• Identify Ways to Ensure Fair and Objective Formal Assessment 
• Explain How to Set SMART Objectives for a Team Member  

Module 31: Know How to Manage Performance of Individuals in the Team

• Explain How to Measure Performance Against Agreed Standards

Module 32: Understand the Value of Feedback in the Workplace

• What is Feedback?
• Explain the Importance of Feedback to Improve Performance
• Describe How to Give Effective Feedback

Module 33: Know How to Manage Underperformance in the Workplace

• Identify Potential Areas of Underperformance in the Workplace 
• Causes for Failure to Meet Agreed Performance Levels
• Describe Actions to Restore Performance to Acceptable Levels 

Unit 14: 8600-201 Improving Performance of the Work Team

CV: 1

Module 34: Understand the Organization's Requirements in Relation to Team Performance

• Team’s Objectives for Achieving Organizational Targets

Module 35: Understand How to Address Underperformance

• How the Individual Performance of Team Members Affects Performance of Team 
• Identify Indicators of Underperformance in Relation to Own Team

Module 36: Understand the Role of Motivation in Improving Performance

• Possible Causes of Underperformance
• List Actions that could be Taken to Rectify Underperformance

Unit 15: 8600-310 Understanding How to Motivate to Improve Performance

CV: 2

Module 37: Understand the Factors that Influence Motivation Levels in the Workplace

• Define the Term Motivation
• Describe the Factors that may Affect Motivation Levels in the Workplace
• Explain How Individual Differences Affect Levels of Motivation in the Workplace
• Impact on Organizational Performance if Employee Motivation Levels are Low 

Module 38: Understand How a Theory of Motivation can be Used to Improve Performance Levels

• Describe a Recognized Theory of Motivation
• How Theory of Motivation can be Used to Improve Performance in the Workplace
• Explain How to Use Employee Engagement to Increase Motivation Levels 

Unit 16: 8600-311 Developing Yourself and Others

CV: 2 

Module 39: Know How to Identify Development Needs

• Development
• Elements of Development
• Training and Education

Module 40: Know How to Develop Self and Others to Achieve Organizational Objectives

• Benefits of Training and Development 
• Identifying Developmental Needs
• Feedback

Unit 17: 8600-302 Planning Change in the Workplace

CV: 2 

Module 41: Understand the Forces for Change in an Organization

• What is Change?  
• Organizational Change
• Drivers of Change
• Examples of Drivers of Change 

Module 42: Know How to Identify and Plan Change in an Organization

• Systems and Processes
• Benefits of change
• Managing Change
• Change Process
• Key Priorities for Minimizing Resistance to Change

Unit 18: 8600-300 Solving Problems and Making Decisions

CV: 2

Module 43: Know How to Describe a Problem, its Nature, Scope and Impact

• Problem and Decision
• Main Approaches to Problem Solving

Module 44: Know How to Gather and Interpret Information to Solve a Problem

• The 5 Ws of Communicating Decisions

Module 45: Know How to Evaluate Options to Make a Decision

• Advantages of Group Decision Making

Module 46: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions

• Planning and Monitoring Techniques
• Stakeholder Mapping

Unit 19: 8600-334 Understanding and Developing Relationships in the Workplace

CV: 2 

Module 47: Understand the Needs and/or Expectations of Others

• Definition to Relationships and Stakeholders
• Benefits of Knowing What Stakeholders Needs

Module 48: Know How to Meet the Needs and/or Expectations of Others

• Identifying Stakeholder Needs
• Delivering on Agreed Actions
• Effective Collaboration 
• Features of Effective Collaboration  

Module 49: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others

• Stakeholder Consultation and Engagement
• Consultation Methods
• Effective Communication