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About
At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging,
and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources,
and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential
courses in order to suit your requirements.
Furthermore, our classroom courses are carried out in thousands
of locations worldwide, making training easily accessible wherever you are. Our courses typically
begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. ,
As our most popular form of training available,
we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.
Our online-based training courses aim to provide you with a complete training experience. Due to their
flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the
convenience of an online training course.
Our Computer-Based Training (CBT) courses remove the time and cost
associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace,
as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative
support and mobile access. Furthermore, each course has been
carefully designed to incorporate informative, instructive, and engaging content. In this way, online
learning can guarantee a valuable and enjoyable training solution.
Our In-House training option allows you to select any of our courses and receive training at a venue of your choice,
by any method of your choice.
In-House courses deliver training to multiple employees at once,
thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition,
this option allows you to receive a training course that has been specifically tailored to meet your business needs,
ensuring first-class quality, applicability, and value.
By choosing to bring bespoke training to the office,
you can improve business performance, and make your organisation more streamlined, resourceful, and profitable.
With over 25 years’ of experience, we are the market-leaders of In-House training.
Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment.
In this environment, our expert training instructors will be able to convey information and provide you with the
all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global
training provider, this method of training allows us to extend our training scope to those who may not
be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination
of the time and cost associated with travelling to a training venue.
This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:
Module 1: Introduction to Business Relationship Management (BRM)
History of ITSM
General Introduction to ITSM
Goal and Objectives of BRM
Module 2: BRM related Processes
BRM Concepts and Principles
ITIL® and its Application to BRM
Generic BRM Processes
Requirements of ISO/IEC 20000
Module 3: Tools, Methods, and Techniques
Definition of Assessment Criteria for Choosing Appropriate Tools
Selection of Appropriate Support Tools and Techniques
Justification, Procurement, and Implementation of Tools
Module 4: BRM Roles and Responsibilities
Skills Framework for the Information Age (SFIA) and its use with Defining BRM Roles
ITIL® and its use in Defining BRM Roles
Module 5: Control, Measurement, and Reporting Activities
COBIT® and its Application to BRM
Preparation of BRM Reports for Dissemination
Module 6: Analysis of Reports, Statistics, and Trends
Analyse Details of Reports
Identify Trends
Identify Weaknesses
Module 7: Interfaces and Dependencies
Identify and Understand Interfaces BRM has with Other Areas, Functions, and Processes
Define and Document Dependencies
Module 8: Planning, Improvement, and Implementation
Activities Involved in Planning BRM
Understand Potential Costs, Benefits, and Problems
Objectives and Scope of BRM
Review Functionality of BRM
Instigate Resolutions and Proactive Improvements
The BCS Specialist Certificate in Business Relationship Management course lasts for 3 days and teaches delegates how to successfully develop and maintain a relationship between the Service Provider and the Customer.
This BCS Specialist Certificate in Business Relationship Management training course is fully accredited by BCS, The Charted Institute for IT. This course also comes under the topic of Sales Training, which encompasses a number of certifications which include, Bid and Tender Management Skills, Meeting Skills, and Essentials of Innovative Thinking.
This course has been specifically designed for those who would like to gain a working knowledge of BRM best practice. This course would be especially useful for IT professionals who are responsible for improving BRM within their organisation.
Delegates must complete the ITIL® Foundation Certificate in Service Management and have at least one year of relevant IT experience to take this course.
In order to complete this BCS Specialist Certificate in Business Relationship Management delegates will need to pass the associated exam, which will take place at the end of the final day of the course.
Candidates will also be given the opportunity to complete a mock examination prior to taking the real exam. The exam consists of:
25 Questions
Multiple Choice
90 Minutes in Duration
16/25 Pass Mark (64%)
Closed Book
Available delivery methods for this course:
Classroom
In-house
Online
Virtual
Select your preferred delivery method
Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device
We have the guaranteed best price for our courses in the industry
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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