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Course Information

IATA Ground Operations Management Training Course Outline

Module 1: Airline and Airport Security

  • Need for Aviation Security
  • Role of the Station Manager in Security
  • Role of ICAO’s in Security
  • IATA’S Role in Security
  • Role of the Civil Aviation Authority in Security
  • Airport’s Role in Security
  • Passenger and Baggage Screening
  • Airline's Role in Security and Airline Security Manager
  • Security Management Systems (SeMS)
  • Security Training
  • Airline and Airport Security Challenges

Module 2: Fraud Prevention

  • Fraud and Station Manager's Role in Fraud Prevention
  • Frequent Flyer Fraud
  • Credit Card Fraud
  • Tariff Fraud
  • Baggage Fraud
  • Internet or Phishing Fraud

Module 3: Airside Safety

  • Safety Management
  • IATA's Role in Safety
  • Airside Safety Awareness
  • Ground Operations Safety
  • Emergency Situations
  • Foreign Object Damage

Module 4: Quality Assurance and Station Compliance Programmes

  • What is a Quality Assurance Programme?
  • Quality Assurance Department
  • Station Manager's Role in the Auditing Process
  • Emergency Response Planning
  • Multiple Plans
  • Environmental Planning
  • Security Response Plans
  • Health Emergency Response Plans
  • Occupational Health and Safety (OH and S)
  • Documentation and Record Keeping

Module 5: Baggage Handling Management

  • Role of the Station Manager in Baggage Handling
  • Stages of Baggage Handling
  • Baggage Handling and Customer Service
  • Baggage Tracing Systems and Processes
  • Lost and Damaged Baggage
  • Tools in Baggage Handling and Baggage Tracing
  • Reducing Baggage Mishandling

Module 6: Airline Catering

  • What is Airline Catering?
  • Operational Aspects
  • Monitoring and Control
  • Food Hygiene

Module 7: People Management

  • Managing People
  • Designing an Organisational Structure for a Station
  • Target-Setting for Station and Staff
  • Communication
  • Delegating Responsibility Effectively
  • Monitoring and Evaluating Performance
  • Problem-Solving
  • Motivating People

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Who Should Attend the IATA Ground Operations Management Training Course?

The IATA Ground Operations Management Training Course is designed for aviation professionals who are involved in the management and coordination of Ground Operations at airports.

  • Airport Operations Managers
  • Ground Handling Supervisors
  • Airport Planners
  • Ramp Operations Managers
  • Airline Station Managers
  • Airport Service Coordinators
  • Aviation Safety Officers
  • Airport Operations Personnel

Prerequisites of the IATA Ground Operations Management Training Course

There are no formal prerequisites to attend the IATA Ground Operations Management Training Course. 

IATA Ground Operations Management Training Course Overview

Ground operations are an integral part of airline operations that deal with airport handling activities and ensure the safe operation of flights. It deals with the airport handling procedures that ensure passengers, mail, and other cargo are safely on board the aircraft before take-off. Studying this training helps individuals implement innovative ideas to generate new revenue and become less dependent on traditional sources. This training helps learners develop operational dashboards for airport staff to monitor critical processes and meet departure punctuality targets. Individuals with excellent ground handling skills and knowledge will get satisfactory jobs in multinational cooperation with desired earnings.

In this 1-day IATA Ground Operations Management Training course, delegates will gain comprehensive knowledge of ground operations to supervise and control airline stations. During this training, delegates will learn how to improve aviation safety in an operational environment. They will also learn about baggage handling for transporting passenger luggage from a check-in counter. The Knowledge Academy’s highly professional and knowledgeable tutor, who has years of teaching experience, will conduct this training.

Course Objectives

  • To supervise an airline station in a self-handled or outsourced environment
  • To ensure efficient operations of all airport business processes
  • To implement a safety management system according to industry standards
  • To manage risk and the components of emergency response plans
  • To prevent fraud by using current methods that dilute airline revenues
  • To understand the importance of occupational health and safety

At the end of this training course, delegates will be able to produce better and more appropriate plans for management of ground operations. They will also be able to improve the arrival predictability that enables resources to be positioned on the right stand at the right time.

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What’s included in this IATA Ground Operations Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • IATA Ground Operations Management Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

IATA Ground Operations Management Training FAQs


Although IATA is technically a non-governmental organisation, its primary function is to serve as a trade association for commercial airlines worldwide.
There are no formal prerequisites for attending this IATA Ground Operations Management Training course.
This training course is for anyone who wants to execute operational standards in airport handling efficiently.
Ground Operations are an integral part of airline operations to deal with airport handling activities and ensure the safe operation of flights.
The stages of baggage handling are check-in, make-up, loading, transfer, unloading, and claims.
This course is [ ] day(s)
This training is beneficial for delegates because it enables the prioritisation of flights and improves stand allocation robustness. This will also be beneficial for ground handlers to reallocate resources to protect the OTP (On-Time Performance) of other flights.
In this IATA Ground Operations Management Training course, you will learn about civil aviation authority in security, airport security challenges, baggage fraud, safety management, emergency response planning, reducing baggage mishandling, operational aspects, managing people, and related concepts.
The price for IATA Ground Operations Management Training certification in Philippines starts from $1095
The Knowledge Academy is the Leading global training provider for IATA Ground Operations Management Training.
Please see our IATA Training courses available in Philippines

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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