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Module 1: Aviation Management
Module 2: Airline Industry
Module 3: Air Cabin Crew
Module 4: CRM Practices in Airline Industry
Module 5: Safety and Emergency Procedures
Module 6: Communication and Personality Development
The IATA Cabin Crew Training Course is designed for individuals aspiring to become cabin crew members and pursue a career in the aviation industry. This course is beneficial for various professionals including:
Cabin Crew is made up of flight attendants in the cabin who carry out the instructions given by pilots or co-pilots outside the cockpit. They are also in charge of the safety and comfort of the passengers on a flight, and they notify them as needed. Cabin Crew is chosen in accordance with aviation organisations' rules. During a flight, crew members assist passengers, make calls on the captain's behalf, serve food and drinks, and sell duty-free goods. Primarily, this training will help the individuals maintain their skills in the aviation industry and aviation management. Further, this training helps the learners better understand customer relationship management. Pursuing this training leads to a better career and numerous lucrative jobs in the airline industry.
In this 1-day IATA Cabin Crew Training Course, delegates will learn aviation management and professional development for Cabin Crew. Further, they will also learn about various methods and techniques that an airline company uses to know its customers. They will also learn about safety and emergency procedures and other essential airline Cabin Crew skills. Our highly professional trainer with years of teaching experience will conduct this course.
After attending this course, delegates will be able to develop skills and professional personality for becoming Cabin Crew. They will also be able to know about the roles and responsibilities of Cabin Crew.
Module 1: Introduction to Airport and Airline Operations
Module 2: Computer Reservations and Departure Control Systems Functions
Module 3: Passenger and Baggage Check-in Procedures
Module 4: General Conditions of Carriage for Passengers and Baggage
Module 5: Dangerous Goods Regulations Awareness for Passenger
Module 6: Handling Customer Interactions
Module 7: Aviation Security
The IATA Passenger Ground Services Training Course is designed for individuals interested in pursuing a career in passenger ground services within the aviation industry. This course is beneficial for various professionals including:
There are no formal prerequisites for attending this IATA Passenger Ground Services Training Course.
Passenger services are the organisation and processing of people, their bags, and their vehicles between the transporting waterborne vessel and the shore. It entails both the handling of personal data and the movement of people inside the concerned passenger terminal. This training assists aspiring candidates with the baggage and passenger check-in and boarding processes, especially those involving passengers with special needs. This session provides organisations with the skilled personnel who have the required skills for managing passenger services using the latest technological innovations. Obtaining essential aviation skills enables individuals to gain higher designations in multinational corporations and claim desired earnings within a short span of time.
This 1-day IATA Passenger Ground Services Training Course provides delegates with comprehensive knowledge of computer reservation and its interaction system. During this training course, they will become familiar with the different conditions of carriage for passengers. They will also learn about airline operations, features of departure control system, baggage rules, airport management software solutions, preventive strategies of dangerous good regulations, and many more other concepts. Our highly skilled and professional instructor with years of teaching experience will conduct this training.
After completing this training, delegates will be able to interpret the respective regulatory requirements related to passenger and baggage transport. They will also be able to provide superior customer service in a demanding customer facing environment.
Module 1: Travel and Tourism
Module 2: Travel Insurance
Module 3: Travel Services
Module 4: Plan and Reserve Travel Itineraries
Module 5: Customer Service and Loyalty
Module 6: Global Distribution System
The IATA Foundation in Travel and Tourism Training Course is designed for individuals who are interested in starting a career in the travel and tourism industry. This course is beneficial for various professionals including:
There are no formal prerequisites for attending this IATA Foundation in Travel and Tourism Training.
Tourism is the act of spending time away from home in pursuit of recreation, relaxation, and pleasure while making use of the commercial provision of services. It boosts the revenue of the economy, creates thousands of jobs, develops the infrastructure of a country, and plants a sense of cultural exchange between foreigners and citizens. Tourism organisations offers great opportunities for emerging economies and developing countries. Studying this training will help delegates learn about how to plan and reserve travel itineraries and about customer service and loyalty. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and ultimately increase their earnings in tourism industries.
In this 1-day IATA Foundation in Travel and Tourism Training course, delegates will gain in depth knowledge about concepts of tourism, socio-cultural aspects, and tourism systems, they will also learn about baggage and personal effect coverage in tourism. During this training, they will learn about destination management companies and how to measure customer loyalty. This course will be led by our highly skilled and knowledgeable trainer, who has year of experience in teaching and will conduct this course.
At the end of this training, delegates will able to gather important information such as make a list, map your stop, and create a budget. They will also be able to organise travel information and tourism system.
Module 1: Airport as an Operational System
Module 2: Airport Peaks and Airline Scheduling
Module 3: Airport Noise Control
Module 4: Airport Influences on Aircraft Performance Characteristics
Module 5: Operational Readiness
Module 6: Ground Handling
Module 7: Baggage Handling
Module 8: Passenger Terminal Operations
Module 9: Airport Security
Module 10: Cargo Operations and Technical Services
The IATA Airport Operations Training Course is designed to provide participants with comprehensive knowledge and skills related to the efficient and safe operation of airports. This course will benefit the following professionals:
There are no formal prerequisites for this IATA Airport Operations Training Course. However, prior experience in Aviation related roles is recommended but not mandatory. Also, familiarity with basic airport business might prove to be beneficial for the delegate.
Airport operations are all the procedures carried out to ensure that everyone has the smoothest possible experience at the airport. The ultimate objective of the best airport operations in the aviation sector is to give passengers a seamless travel experience by integrating their operations to be as effective, affordable, safe, and customer-focused as possible. This training session aims to provide learners with knowledge about the multiple operational and business functions of airports. Obtaining essential aviation skills enables individuals to gain higher designations in multinational corporations and claim desired earnings within a short span of time.
This 1-day IATA Airport Operations Training course provides delegates with the proven guidance they need to develop passenger and cargo route networks at airports around the globe. During this training, they will learn to identify gaps, reduce leakage, and build new air links to high-potential markets. They will also learn about ramp handling services to ensure the efficient turnaround of aircraft. This training will be led by a highly skilled and professional instructor with years of teaching experience, who will provide delegates with acclaimed airport operations.
After attending this training course, Delegates will be able to manage important airport operations with ease, high efficiency, and safety. Additionally, they will be able to pick up skills that will enable them to compete successfully in the airport market.
Module 1: Introduction to Global Distribution System (GDS)
Module 2: Fare Constructions
Module 3: Electronic Ticketing
Module 4: Electronic Miscellaneous Document (EMD)
Module 5: Multi-Purpose Document (MPD)
Module 6: Prepaid Ticket Advice (PTA)
Module 7: Changes to Passenger Tickets
Module 8: Refunds
The IATA GDS Fares and Ticketing Training Course is designed for travel professionals and airline staff who wish to enhance their skills in global distribution systems and gain expertise in Fares and Ticketing. This course will help the following professionals:
There are no formal prerequisites to attend the IATA GDS Fares and Ticketing Training Course.
A Global Distribution System (GDS) fare is the fare distribution by or on behalf of a particular airline through a GDS, excluding promotional fares, excluded fares, private fares, and opaque fares. It provides comprehensive information about each route in one location using GDS and a wide variety of rates from several airlines. This training aims to provide aspiring candidates with the gateway to attaining in-depth knowledge of managing the GDS fare and ticketing systems that makes them capable of joining the aviation industry. Obtaining required skills enables individuals to gain high profile designations in multinational corporations and claim desired earnings within a short span of time.
In this 1-day IATA GDS Fare and Ticketing Training course, delegates will gain a thorough understanding of handling the travel ticketing system and fare. During this training, delegates will learn how GDS works in travel for online booking and delivering reservation details. They will also learn about prepaid ticket advice for the issuance of prepaid transportation to another person. This course will be delivered by our highly skilled and professional trainer, who has years of teaching experience and will provide delegates with the necessary skills for working with ticketing systems.
At the end of this training course, delegates will be able to identify the different journey types and analyse GDS displays relevant to mileage system pricing. They will also be able to provide the carriers with a voluntary refund of an unused ticket in exchange for forwarding the passengers.
Module 1: Airline and Airport Security
Module 2: Fraud Prevention
Module 3: Airside Safety
Module 4: Quality Assurance and Station Compliance Programmes
Module 5: Baggage Handling Management
Module 6: Airline Catering
Module 7: People Management
The IATA Ground Operations Management Training Course is designed for aviation professionals who are involved in the management and coordination of Ground Operations at airports.
There are no formal prerequisites to attend the IATA Ground Operations Management Training Course.
Ground operations are an integral part of airline operations that deal with airport handling activities and ensure the safe operation of flights. It deals with the airport handling procedures that ensure passengers, mail, and other cargo are safely on board the aircraft before take-off. Studying this training helps individuals implement innovative ideas to generate new revenue and become less dependent on traditional sources. This training helps learners develop operational dashboards for airport staff to monitor critical processes and meet departure punctuality targets. Individuals with excellent ground handling skills and knowledge will get satisfactory jobs in multinational cooperation with desired earnings.
In this 1-day IATA Ground Operations Management Training course, delegates will gain comprehensive knowledge of ground operations to supervise and control airline stations. During this training, delegates will learn how to improve aviation safety in an operational environment. They will also learn about baggage handling for transporting passenger luggage from a check-in counter. The Knowledge Academy’s highly professional and knowledgeable tutor, who has years of teaching experience, will conduct this training.
At the end of this training course, delegates will be able to produce better and more appropriate plans for management of ground operations. They will also be able to improve the arrival predictability that enables resources to be positioned on the right stand at the right time.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
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