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ITIL® Online Service Operation Training Course

Features

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • Global Live Sessions
  • Expert Tutor Support
  • ITIL® Certified Exam
  • Walk-In Clinics
    • 11,266
    • People have purchased our training courses

Silver

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£399

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Bronze

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£349

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PLATINUM

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • Global Live Sessions
  • Expert Tutor Support
  • ITIL® Certified Exam
  • Walk-In Clinics
  • £499 More Info Book Now Enquire

GOLD

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • Global Live Sessions
  • Expert Tutor Support
  • ITIL® Certified Exam
  • £449 More Info Book Now Enquire

SILVER

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • Global Live Sessions
  • £399 More Info Book Now Enquire

BRONZE

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • £349 More Info Book Now Enquire

  • Successfully trained over 10,000 delegates online

  • Currently we have over 1,000 learners enrolled

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ITIL® Online Service Operation Training Course® Video.

COURSE INFORMATION

OVERVIEW

  • Course Description:

    This ITIL® Online training course will prepare delegates for the Service Operation exam. The ITIL® Online Service Operation Training Course will build on previous knowledge from the ITIL® Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the principles and operational activities, which can assist in the management of IT product and service performance. The ITIL® Online Service Operation Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy.

    Intended for:

    ITIL® Online Service Operation Training Course is intended for those looking to learn about the Service Operation area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL® Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

    This Certification is most suited for:

    • IT professionals looking for a widely regarded industry-specific qualification
    • IT support engineers looking to specialise in network support and management
    • Executive and Directors of IT department
    • Network Engineers

    By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.

    Pre-Requisites/Recommended Skills:

    It is required that delegates complete and pass the ITIL® Foundation course and exam before enrolling onto this course.

    Course Duration:

    This ITIL® online training course has a duration on 13 hours, however you will have access to the course for 90 days from the day of booking.

    Course Outline:

    The ITIL® Service Operation Online Training Course covers the following topics:

    • Introduction to Service Operation
      • The processes and service lifecycle phases
      • Main aspects of Service Operation
      • Core concepts of Service Operation
    • Principles of Service Operation
      • How service operation is organised
      • The definition of “operational health”
      • The creation, components and implementation of a complete communication strategy.
    • Service Operation Processes
      • The use of the five key processes
      • The interaction of the five key processes
      • The value to the business that each of the Service Operation processes contribute
    • Technology Consideration
      • What technology supports Service Operation, how these can be used and where
      • The technology required to support the Service Operations processes.
    • Risks, Challenges and Critical Success Factors
      • The challenges and risks related to Service Operation
      • The details behind how challenges can be addressed
      • The Critical Success Factors (CSFs) related to Service Operation
      • Detailed models for measuring and monitoring Service Operation CSFs

    Topic Background:

    In the 1980s, the UK Government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations after realising private sector contracts and standard practices has begun creating their own IT management practices independently. The IT Infrastructure Library (ITIL®) began as a collection of books, each covering a specific area within IT Service Management.  It was created around a process model-based view of the control and management of operations. In 1989-96, the number of books in ITIL® v1 grew to over 30. In the early 00s, ITIL® v2 merged the books into nine “sets” that grouped related process guidelines to work alongside the different aspects of IT management, IT applications and IT services. It was updated in 2007 and then again in 2011, giving us ITIL® v3, with five volumes.

    Accreditations:

    This ITIL® Online Service Operation training course is accredited by BCS.

    About This Product

    All of our ITIL® online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL® course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL®, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.

    Rather than the usual ‘question and answer’ format, our ITIL® online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL® online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL® online training and ITIL® eLearning courses.

FAQs

    • Is this course accredited?

      This ITIL® Online Service Operation training course is accredited by BCS.
    • Are there any pre-requisites for the course?

      It is required that delegates complete and pass the ITIL® Foundation course and exam before enrolling onto this course.
    • How long until I receive the course confirmation details?

      If you purchase the course online, you will receive you welcome pack immediately after making the payment. If you purchase the course through one of our learning advisors on call, your account will be set up within one business working day.
    • How long do I have access to the materials for?

      You will have access to the materials for 90 days from the day of booking.
    • Who provides this course?

      We provide all of our courses, which are created by our dedicated in-house online training team.
    • What support do you offer?

      Our customer service department is available 24 hours a day, answering questions and offering support around the clock
    • What is online training?

      Online training, also known as computer-based training (CBT), eLearning and distance learning is a form of training that takes place solely on the internet, using audio, video and graphics.

WHAT'S INCLUDED

  • The following features are included in this course:

    • 24/7 Access
    • Interactive Training
    • Mobile Access
    • Technical and Administrative Support
    • Discussion Forums
    • Personal Performance Tool

EXAMINATIONS

  • ITIL Service Operation Exam details:

    • Multiple choice, scenario based, gradient-scored questions
    • 1 ½ hour duration
    • 8 questions
    • 70% pass mark

SYSTEM REQUIREMENTS

  • This section will help you understand if your computer and internet are compatible to run the online training course on our eLearning platform.

     

    Minimum

    Recommended

    Web Camera

    640 x 480 resolution

    1280 x 720 resolution

    Microphone

    Yes, a functional one

    N/A

    PC Users

    Windows XP

    Windows 7

    Mac Users

    Mac OS X or higher

    Mac OS X 10.7 Lion

    Internet Download Speed

    0.768 Mbps

    1.5 Mbps

    Internet Upload Speed

    0.348 Mbps

    1.5 Mbps

    RAM

    1024 MB

    2 GB

    Screen Resolution

    1280 X 768 resolution

    1280 X 768 resolution

    Browser

    Internet Explorer 9.0 onwards

     

    Google Chrome

     

    Mozilla Firefox

    Google Chrome

    Safari

    Adobe Player

     

    Adobe Flash
    Adobe Shockwave

Why Choose us?

  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.


  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.


  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.


  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few


  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.


  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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