Send us your message.
We'll get back to you as soon as we can.
We have your course. Please kindly fill below your contact details to receive full course information and pricing.
This Foundation course provides an introduction to ITIL®, covering the framework, core concepts, and terminology. ITIL® Foundation does not require delegates to have any prior knowledge of ITIL and is suited for operational staff as well as senior management. This course is a prerequisite for further study of the ITIL scheme, including ITIL Practitioner and the Intermediate certifications.
ITIL® Foundation shall benefit anybody working in an enterprise that has adopted an ITIL framework to help manage service delivery and increase value provided to customers.
This online ITIL® Foundation course is greatly suited to delegates who prefer the convenience of an online course. This Computer Based Training (CBT) course will eliminate the time and cost associated with travelling to a venue, will allow delegates to complete the course at a pace that suits them, at any time of day, and in any location.
The duration of this course is around 12 and a half hours however delegates will have 90 days to complete the course, from the date they are issued with a login.
The course covers the following topics:
An Introduction to IT Service Management
Service Management as a Practice
Service Strategy Processes
Continual Service Improvement
Technology and Architecture
Competences and Skills for Service Management
The course can benefit anybody wishing to learn about the basics of ITIL, including those working in a service delivery or service desk capacity. Online courses are particularly suited to those who are unable to travel to classroom or onsite locations, do not wish to be constrained to a set time scheduled engagement, or do not wish to interrupt their working schedule with an onsite/classroom course that would require absence.
There are no prerequisites for this course.
We have the guaranteed best price for our courses in the industry
The Knowledge Academy is a Registered Education Provider and we are approved to provide PDUs by the Project Management Institute (PMI)®. R.E.P Licensed Provider. ID: 3444
All exams and resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style