This ITIL® Online training course will prepare delegates for the Continual Service Improvement exam, which is not included in this course. ITIL® Online Continual Service Improvement Training Course will build on previous knowledge from the ITIL® Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the IT Service Lifecycle design, strategy, operation and transition stages, as well as how to organise and execute the process. The ITIL® Online Continual Service Improvement Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules.
ITIL® Online Continual Service Improvement Training Course is intended for those looking to learn about the Continual Service Improvement area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL® Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
- IT support engineers looking to specialise in network support and management
- Network Engineers
- IT professionals looking for a widely regarded industry-specific qualification
- Executive and Directors of IT department
By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.
It is required that delegates complete and pass the ITIL® Foundation course and exam before enrolling onto this course.
This ITIL® online training course has a duration on 10 hours, however you will have access to the course for 90 days from the day of booking.
This ITIL® Continual Service Improvement online training course includes the following modules:
- Introduction to ITIL® Continual Service Improvement
- Principles of ITIL® Continual Service Improvement
- Understanding change
- Influence of service level management and knowledge management
- Framework and model use
- Continual Service Improvement Process
- Seven-Step improvement process
- Application and benefits of each step
- How Continual Service Improvement integrates with stages of ITIL® service lifecycle.
- Continual Service Improvement Techniques and Methods
- Using metrics, service measurement, service reporting and benchmarking
- Creating return on investments
- Measuring benefits achieved
- Continual Service Improvement Organisation
- Designing, implementing and populating a RACI diagram
- Roles of the Continual Service Improvement manager
- Roles of the process owner, service owner, process practitioner and process manager
In the 1980s, the UK Government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations after realising private sector contracts and standard practices has begun creating their own IT management practices independently. The IT Infrastructure Library (ITIL®) began as a collection of books, each covering a specific area within IT Service Management. It was created around a process model-based view of the control and management of operations. In 1989-96, the number of books in ITIL® v1 grew to over 30. In the early 00s, ITIL® v2 merged the books into nine “sets” that grouped related process guidelines to work alongside the different aspects of IT management, IT applications and IT services. It was updated in 2007 and then again in 2011, giving us ITIL® v3, with five volumes.
This ITIL® Online Continual Service Improvement training course is accredited by BCS.
About This Product
All of our ITIL® online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL® course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL®, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.
Rather than the usual ‘question and answer’ format, our ITIL® online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL® online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL® online training and ITIL® eLearning courses.