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ITIL Training Online - ITIL Certification Online

ITIL® is the globally dominant approach to IT service management. ITIL® was introduced by the UK government, and is focused on best practice principles. ITIL® is comprised of a range of certifications, which are designed to help businesses adjust their IT services to the needs of their clients and company. Take an online ITIL® training course to enhance your IT service management knowledge.

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About ITIL® Online

ITIL® is a framework used for the management of IT services, from their initiation through to their progression and improvement. The experiences of businesses have been utilised, hence allowing ITIL® to develop over a series of years based on lessons learnt and worldwide best practice for the deliverance of IT value. ITIL® has five core components that cover all lifecycle stages of IT service management. These components are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI). ITIL® derives from the CCTA (Central Computer and Telecommunications Agency), a UK government department who designed a set of common IT management practices in the 1980s. This method began to be used widely around Europe throughout the 1990s, hence paving the way for the version 2 of ITIL® in 2001, and the third version in 2007.


ITIL® Online allows you to participate in training at your own pace. The flexibility of ITIL® online training means that you can complete your course whenever you wish, as you have the freedom to fit training around your busy schedule, rather than the other way round. Choosing ITIL® online rather than ITIL® classroom means you do not need to take time off work, in turn saving you time and money. Likewise, choosing ITIL® online saves you money in travel, as you can complete your selected ITIL® training course from the comfort of your own home. ITIL® online training allows you 90 days to carry out your training course, which will begin from your date of your first login to the e-learning platform.

Why choose ITIL® Online?

Why train with us?

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Exams & Resources Included

All exams and resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

The Benefits

  • Learn how IT processes can achieve high effectiveness when connected together
  • Know how to implement tools and methods to improve service delivery
  • Deliver customer service-optimised outcomes by using best practice
  • Use common terminology for communication purposes
  • Become part of an international ITSM community of professionals
  • Enhance your career with an internationally recognised certification

  • Assure IT services and business objectives coordinate
  • Enable and support business change
  • Manage risk efficiently, and in line with business needs
  • Reduce the disruption of services
  • Create and exhibit value from your services
  • Establish a structure for continual service improvement

Courses Within ITIL® Online

The ITIL® guidance is supported by an extensive certification scheme that covers the entire IT service lifecycle, from creation to delivery and advancement, and the entire scope of ITIL® knowledge from Foundation to Expert.

The ITIL® certification series starts with ITIL® Online Foundation, an introductory qualification that teaches delegates the basic principles and components of ITIL®.

ITIL® Online Practitioner follows on from ITIL® Online Foundation, and is intended for those looking to adopt and tailor ITIL® methodology into their organisation. It provides instruction for using the Continual Service Improvement (CSI) approach, to determine and deliver service improvements.

The ITIL® Online Intermediate certification is split into two sections that focus on different areas of ITIL®. The two areas are Service Strategy and Service Lifecycle. Each one concentrates on a different part of the lifecycle and delegates can take as many or as few qualifications as they wish.

The ITIL® Online sequence is rounded off by ITIL® Online Expert, which certifies exhaustive knowledge of all areas of the IT Service Management Lifecycle.

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