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Assertiveness Skills Online Training Course


Duration: 2 Hours Delivery: Online Price from:

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Course Information

Assertiveness Skills Online

This Assertiveness Skills online course is designed to help candidates explore and gain an understanding of the issues around assertiveness.

Upon completion of this course, candidates will feel more confident in their ability to handle others, and feel better about themselves.

Improve your assertiveness skills at work by undertaking our assertiveness training {location}. Book now as we are offering more than 50% discount. {location}

What is Assertive Language?

Assertion means standing up for what you want and stating your needs clearly and calmly.

It means expressing your opposition and because that sometimes leads to confrontation it takes courage.

Assertiveness is a learned behaviour and some find it harder than others because of their natural easy-going style, therefore more practice is required. 

Who Should Attend

  • This course is aimed at people who wish to develop their confidence and behaviour to enable them to accept criticism and control their reactions.
  • Staff of all levels can attend this course or part of a continuous development programme.


  • There are no pre-requisites required, prior to attending this course.

What is it about?

  • Being assertive is about confidence and having a high self esteem.
  • Assertive people can express their own views with confidence but also appreciating the views of others.
  • They feel confident saying “no” to people and can provide alternatives to resolve discrepancies.
  • Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different conflict techniques.

What will I get out of it?

  • Utilising assertive styles for any situation
  • Building on your confidence and self belief
  • Understand how others perceive your behaviour
  • Understand the communication processes necessary to be assertive
  • Understanding your body language and confidence

Course Objectives

  • Understanding the underlying principles of assertiveness.
  • Recognizing the different styles of communication.
  • Identifying specific situations in which we would like to become more assertive.
  • To prepare, rehearse or role play a different, more assertive response.
  • Transferring that behaviour into 'real life' situations.

Course Content

  • Dealing with delegate's own feelings
  • Setting boundaries for others
  • Presenting clear messages
  • Closing conversations
  • Gaining increased confidence
  • Tools you know you can use
  • Handling difficult people and situations
  • Practising The Art of Saying No
  • Moving awkward situations forward
  • Managing conflict

This section will help you understand if your computer and internet are compatible to run the online training course on our eLearning platform and get your final certification exam proctored with ProctorU.




Web Camera

640 x 480 resolution

1280 x 720 resolution


Yes, a functional one


PC Users

Windows XP

Windows 7

Mac Users

Mac OS X or higher

Mac OS X 10.7 Lion

Internet Download Speed

0.768 Mbps

1.5 Mbps

Internet Upload Speed

0.348 Mbps

1.5 Mbps


1024 MB

2 GB

Screen Resolution

1280 X 768 resolution

1280 X 768 resolution


Internet Explorer 9.0 onwards


Google Chrome


Mozilla Firefox

Google Chrome


Adobe Player


Adobe Flash
Adobe Shockwave

  • The Knowledge Academy Courseware Book
  • Certificate
  • Experienced Instructor
  • Refreshments

Find Dates & Prices - Assertiveness Skills Online Training Course


  • Fully Accredited Course by TKA
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Case Studies
  • Global Live Sessions
  • Expert Tutor Support
  • Walk-In Clinics
    • 11,816
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Why train with us?

Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

The Knowledge Academy is a Registered Education Provider and we are approved to provide PDUs by the Project Management Institute (PMI)®. R.E.P Licensed Provider. ID: 3444

Exams & Resources Included

All exams and resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Assertiveness Skills Online Training Course FAQs

There are no pre-requisites required, prior to attending this course.
This course should take about 2 hours to complete.
If you purchase the course online, you’ll receive your welcome pack immediately after making the payment.If you purchase the course through one of our learning advisors on call, your account will be set up within 1 business working day.
We are able to provide support via phone and email, prior to booking, during and after the online course.

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