IATA Ground Operations Management Training Overview

IATA Ground Operations Management Training Course Outline

Module 1: Airline and Airport Security

  • Need for Aviation Security
  • Role of the Station Manager in Security
  • Role of ICAO’s in Security
  • IATA’S Role in Security
  • Role of the Civil Aviation Authority in Security
  • Airport’s Role in Security
  • Passenger and Baggage Screening
  • Airline's Role in Security and Airline Security Manager
  • Security Management Systems (SeMS)
  • Security Training
  • Airline and Airport Security Challenges

Module 2: Fraud Prevention

  • Fraud and Station Manager's Role in Fraud Prevention
  • Frequent Flyer Fraud
  • Credit Card Fraud
  • Tariff Fraud
  • Baggage Fraud
  • Internet or Phishing Fraud

Module 3: Airside Safety

  • Safety Management
  • IATA's Role in Safety
  • Airside Safety Awareness
  • Ground Operations Safety
  • Emergency Situations
  • Foreign Object Damage

Module 4: Quality Assurance and Station Compliance Programmes

  • What is a Quality Assurance Programme?
  • Quality Assurance Department
  • Station Manager's Role in the Auditing Process
  • Emergency Response Planning
  • Multiple Plans
  • Environmental Planning
  • Security Response Plans
  • Health Emergency Response Plans
  • Occupational Health and Safety (OH and S)
  • Documentation and Record Keeping

Module 5: Baggage Handling Management

  • Role of the Station Manager in Baggage Handling
  • Stages of Baggage Handling
  • Baggage Handling and Customer Service
  • Baggage Tracing Systems and Processes
  • Lost and Damaged Baggage
  • Tools in Baggage Handling and Baggage Tracing
  • Reducing Baggage Mishandling

Module 6: Airline Catering

  • What is Airline Catering?
  • Operational Aspects
  • Monitoring and Control
  • Food Hygiene

Module 7: People Management

  • Managing People
  • Designing an Organisational Structure for a Station
  • Target-Setting for Station and Staff
  • Communication
  • Delegating Responsibility Effectively
  • Monitoring and Evaluating Performance
  • Problem-Solving
  • Motivating People

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Who Should Attend this IATA Ground Operations Management Training Course?

The IATA Ground Operations Management Training Course is designed for aviation professionals who are involved in the management and coordination of Ground Operations at airports.

  • Airport Operations Managers
  • Ground Handling Supervisors
  • Airport Planners
  • Ramp Operations Managers
  • Airline Station Managers
  • Airport Service Coordinators
  • Aviation Safety Officers
  • Airport Operations Personnel

Prerequisites of the IATA Ground Operations Management Training Course

There are no formal prerequisites to attend the IATA Ground Operations Management Course. 

IATA Ground Operations Management Training Course Overview

The IATA in Ground Operations Management Course is a fundamental course designed to equip professionals with the essential knowledge and skills required for safe and efficient ground handling in the aviation industry. Ground Operations are the backbone of airline services, encompassing a range of critical activities that ensure smooth and secure aircraft turnaround, baggage handling, and passenger services.

Proficiency in Ground Operations Management is crucial for aviation professionals involved in airport operations, ground handling services, and airline management. This training is particularly important as it ensures compliance with IATA standards and industry best practices. Aviation personnel seeking to enhance their career prospects and contribute to the seamless functioning of ground operations should aim to master this subject.

The Knowledge Academy's 1-day course on IATA Ground Operations Management empowers delegates with comprehensive knowledge of ground handling procedures, safety measures, and compliance with IATA regulations. Delegates will gain a deep understanding of essential processes, enabling them to play a vital role in ensuring the safety, efficiency, and quality of ground operations. By completing this training, professionals will be better equipped to make significant contributions to the aviation industry and enhance their career growth.

Course Objectives:

  • To understand the fundamentals of ground operations in the aviation industry
  • To ensure compliance with IATA standards and safety protocols
  • To manage and optimise aircraft turnaround processes
  • To oversee baggage handling operations effectively
  • To provide excellent passenger services in compliance with industry standards
  • To enhance the overall efficiency and safety of ground operations

Upon completion, delegates will be well-prepared to manage and optimise ground operations, contribute to enhanced safety and efficiency, and pursue career opportunities within the aviation industry.

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What’s included in this IATA Ground Operations Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • IATA Ground Operations Management Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led IATA Ground Operations Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's IATA Ground Operations Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's IATA Ground Operations Management Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led IATA Ground Operations Management Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite IATA Ground Operations Management Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our IATA Ground Operations Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

IATA Ground Operations Management Training FAQs

Although IATA is technically a non-governmental organisation, its primary function is to serve as a trade association for commercial airlines worldwide.
There are no formal prerequisites for attending this IATA Ground Operations Management Training course.
This training course is for anyone who wants to execute operational standards in airport handling efficiently.
Ground Operations are an integral part of airline operations to deal with airport handling activities and ensure the safe operation of flights.
The stages of baggage handling are check-in, make-up, loading, transfer, unloading, and claims.
This course is [ ] day(s)
This training is beneficial for delegates because it enables the prioritisation of flights and improves stand allocation robustness. This will also be beneficial for ground handlers to reallocate resources to protect the OTP (On-Time Performance) of other flights.
In this IATA Ground Operations Management Training course, you will learn about civil aviation authority in security, airport security challenges, baggage fraud, safety management, emergency response planning, reducing baggage mishandling, operational aspects, managing people, and related concepts.
The training fees for IATA Ground Operations Management Training certification in Nigeria starts from $1295
The Knowledge Academy is the Leading global training provider for IATA Ground Operations Management Training.
Please see our IATA Training courses available in Nigeria
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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