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ITIL® Online Foundation Training Course


Duration: 13 Hours Delivery: Online Price from:

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Course Information

ITIL® Online Foundation Overview

This Foundation course provides an introduction to ITIL®, covering the framework, core concepts, and terminology. ITIL® Foundation does not require delegates to have any prior knowledge of ITIL and is suited for operational staff as well as senior management. This course is a prerequisite for further study of the ITIL scheme, including ITIL Practitioner and the Intermediate certifications.


ITIL® Foundation shall benefit anybody working in an enterprise that has adopted an ITIL framework to help manage service delivery and increase value provided to customers.


This online ITIL® Foundation course is greatly suited to delegates who prefer the convenience of an online course. This Computer Based Training (CBT) course will eliminate the time and cost associated with travelling to a venue, will allow delegates to complete the course at a pace that suits them, at any time of day, and in any location. 

ITIL® Online Foundation Outline

The duration of this course is around 12 and a half hours however delegates will have 90 days to complete the course, from the date they are issued with a login. 


The course covers the following topics:

  • An Introduction to IT Service Management

  • Service Management as a Practice

  • Service Strategy

  • Service Strategy Processes

  • Service Design

  • Service Transition

  • Service Operation

  • Continual Service Improvement

  • Technology and Architecture

  • Competences and Skills for Service Management

Who should attend?

The course can benefit anybody wishing to learn about the basics of ITIL, including those working in a service delivery or service desk capacity. Online courses are particularly suited to those who are unable to travel to classroom or onsite locations, do not wish to be constrained to a set time scheduled engagement, or do not wish to interrupt their working schedule with an onsite/classroom course that would require absence.  



There are no prerequisites for this course.

Find Dates & Prices - ITIL® Online Foundation Training Course


  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • Global Live Sessions
  • Expert Tutor Support
  • Flexible Exam Process
  • ITIL® Foundation Exam
  • Walk-In Clinics
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Why train with us?

Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

The Knowledge Academy is a Registered Education Provider and we are approved to provide PDUs by the Project Management Institute (PMI)®. R.E.P Licensed Provider. ID: 3444

Exams & Resources Included

All exams and resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

ITIL® Online Foundation Training Course FAQs

ITIL is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
You will have access to the material for 90 days from the day you receive your login.
This course can be interrupted as many times as needed and completed in segments/intervals that suit you. You have 90 days to complete the course. The course is expected, to accumulatively, taken 12.5 hours.
Yes, this course is accredited by BCS on behalf of AXELOS.
As it is designed for beginners, there are no prerequisites to take this course.
You read more about ITIL on our ITIL topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology. This GDPR online course is highly interactive and, throughout the course, will present the user with “knowledge checks” to reinforce points covered earlier on in the process.

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