| Available 24 Hours Monday - Friday | +60 1800812339
Please enter course

Got a quick question or comment?
Send us enquiry.

Enter your details and we will call you back to discuss your requirements

Online Courses

ITIL® Online Foundation Training Course

Features

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • Global Live Sessions
  • Expert Tutor Support
  • Flexible Exam Process
  • ITIL® Foundation Exam
  • Walk-In Clinics
    • 11,643
    • People have purchased our training courses

Silver

  •  
  •  
  •  
  •  
  •  

$179

More Info

Book Now

Enquire

Bronze

  •  
  •  
  •  
  •  
  •  
  •  
  •  

$159

More Info

Book Now

Enquire

PLATINUM

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • Global Live Sessions
  • Expert Tutor Support
  • Flexible Exam Process
  • ITIL® Foundation Exam
  • Walk-In Clinics
  • $319 More Info Book Now Enquire

GOLD

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • Global Live Sessions
  • Expert Tutor Support
  • Flexible Exam Process
  • ITIL® Foundation Exam
  • $189 More Info Book Now Enquire

SILVER

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Mock Exams and Questions
  • Case Studies
  • $179 More Info Book Now Enquire

BRONZE

  • Fully Accredited Course by BCS
  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • $159 More Info Book Now Enquire

  • Successfully trained over 10,000 delegates online

  • Currently we have over 1,000 learners enrolled

  • Supported by over 250 agents 24/7

  • Over 3,000 global brand users

ITIL® Online Foundation Training Course® Video.

COURSE INFORMATION

OVERVIEW

  • ITIL® Online Foundation Overview

    This Foundation course provides an introduction to ITIL®, covering the framework, core concepts, and terminology. ITIL® Foundation does not require delegates to have any prior knowledge of ITIL and is suited for operational staff as well as senior management. This course is a prerequisite for further study of the ITIL scheme, including ITIL Practitioner and the Intermediate certifications.

     

    ITIL® Foundation shall benefit anybody working in an enterprise that has adopted an ITIL framework to help manage service delivery and increase value provided to customers.

     

    This online ITIL® Foundation course is greatly suited to delegates who prefer the convenience of an online course. This Computer Based Training (CBT) course will eliminate the time and cost associated with travelling to a venue, will allow delegates to complete the course at a pace that suits them, at any time of day, and in any location. 

FAQs

    • What is ITIL?

      ITIL is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
    • How long do I have access to the course?

      You will have access to the material for 90 days from the day you receive your login.
    • Do I have to complete the course in an uninterrupted 12.5 hour block?

      This course can be interrupted as many times as needed and completed in segments/intervals that suit you. You have 90 days to complete the course. The course is expected, to accumulatively, taken 12.5 hours.
    • Is this course accredited?

      Yes, this course is accredited by BCS on behalf of AXELOS.
    • Are there any prerequisites?

      As it is designed for beginners, there are no prerequisites to take this course.
    • Where can I find more information about ITIL?

      You read more about ITIL on our ITIL topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology. This GDPR online course is highly interactive and, throughout the course, will present the user with “knowledge checks” to reinforce points covered earlier on in the process.

WHAT'S INCLUDED

  • Who should attend?

    The course can benefit anybody wishing to learn about the basics of ITIL, including those working in a service delivery or service desk capacity. Online courses are particularly suited to those who are unable to travel to classroom or onsite locations, do not wish to be constrained to a set time scheduled engagement, or do not wish to interrupt their working schedule with an onsite/classroom course that would require absence.  

     

    Prerequisites

    There are no prerequisites for this course.

EXAMINATIONS

SYSTEM REQUIREMENTS

  • ITIL® Online Foundation Outline

    The duration of this course is around 12 and a half hours however delegates will have 90 days to complete the course, from the date they are issued with a login. 

    The course covers the following topics:

    • An Introduction to IT Service Management

    • Service Management as a Practice

    • Service Strategy

    • Service Strategy Processes

    • Service Design

    • Service Transition

    • Service Operation

    • Continual Service Improvement

    • Technology and Architecture

    • Competences and Skills for Service Management

Why Choose us?

  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.


  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.


  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.


  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few


  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.


  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

Reviews

Largest Global Accredited Online Training Provider

Global Numbers

Global brands that trust The Knowledge Academy

  • Vodaphone
  • HSBC
  • Dell
  • Santander
  • NAB
  • American Express
  • ANZ
  • Nokia
  • Deutsche Bank
  • Rolls Royce
  • Bank Of America
  • Proctor & Gamble
  • BP
  • Ford
  • Citi
Find our best deals now!

We have your course. Please kindly fill below your contact details to receive full course information and pricing.

Thank you, your enquiry has been sent.