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Telesales - Selling Skills

  • Learn key telephone techniques
  • Understand how to identify the exact needs of the customers
  • Practice new skills in a low-pressure environment
  • Courses delivered by world class training instructors
  • Training provided in luxury venues
  • Includes material and manuals
  • Book Online or Call +60 1800812339 to speak to a training advisor today        

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
Effective Call Centre Management 02/06/17 Kuala Lumpur
1 day $1625 Book now Enquire
Effective Call Centre Management 04/08/17 Limited Seats Kuala Lumpur
1 day $1245 Book now Enquire
Effective Call Centre Management 06/10/17 Kuala Lumpur
1 day $1625 Book now Enquire
Effective Call Centre Management 01/12/17 Kuala Lumpur
1 day $1625 Book now Enquire
Effective Call Centre Management 02/02/18 Limited Seats Kuala Lumpur
1 day $1245 Book now Enquire
Effective Call Centre Management 06/04/18 Kuala Lumpur
1 day $1625 Book now Enquire

Course Information (Top) | View Dates & Pricing



This two-day course will provide candidates with the opportunity to gain an insight into the techniques that contribute to effective telesales calls.

Participants of the course will use practical sessions to develop tools that can be applied in their own workplace in order to achieve improved sales success.


There are no pre-requisites required for this course.

Who should attend?

This course is suitable for personnel who manage in-bound and out-bound sales calls who wish to develop the skills necessary to achieving better performance.

What will you learn?

  • Candidates will study a five-stage process that has been proven to make telesales calls up to ten times more effective
  • Strategies for gaining commitment from customers
  • Techniques for differentiating yourself and your proposition from your competitors  

Course Outline

  • Understanding the significance of tone, projection and pace in verbal communications
  • Understanding the significance of prior planning and research
  • Strategies for building a strong and immediate rapport
  • Techniques for developing effective opening statements in order to create a positive impact
  • Gaining familiarity with a proven sales process
  • The importance of following a coherent structure in order to maintain a focused sales call
  • Strategies for cross-selling and up-selling
  • Strategies for capitalising on sales through the recognition of buying signals
  • How to effectively close a call
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the prerequisites?

    There are no prerequisites for this course

  • What is the duration of the course?

    2 days

  • Do I need to bring anything with me to the course?

    A note pad and pen

  • What exam do I need to take?

    No examination is required for this course, however an assessment will take place

  • What does The Knowledge Academy provide me with on the course?

    Delegate pack consisting of course notes and exercises, manual, an experienced instructor and refreshments

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

What's Included?
  • Course Manual
  • Certificates
  • Experienced instructors
  • Refreshments

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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