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Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
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  • Partake in engaging and valuable activities in the classroom to boost your learning potential
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Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Take your time with 90 days from first login to complete the course
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In-House Training

Our In-House training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.

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  • Reduce the costs of employees taking time away from the workplace to train
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Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
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  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
Business Skills

Negotiation Skills Training

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Negotiation Skills Training Courses


Negotiation Tactics are an integral part of creating value for a business. They play a significant role in achieving a good transaction for your business.

In this course, there are series of exercises with which you will learn how to execute proven skills, improve your personal negotiation style and enhance one's ability to bargain successfully also ethically in any business situation.


  • No prerequisites are required for the Effective Negotiation Tactics training course.

Who Should Attend the Effective Negotiation Tactics course?

  • This course is beneficial to managers, executives, entrepreneurs, and also for all those who are involved in securing contracts in business.

What Will You Learn?

  • A systematic approach to securing a transaction within a business
  • How to explain your views without sounding confrontational
  • How to become more assertive when bargaining
  • How to build a good relationship with all parties
  • Managing emotions when managing a contract
  • How to influence other parties involved in an agreement

Course Structure:

Effective Negotiation Tactics is a two day course which consists of eight modules. This Negotiation course is all about the ways to make a deal and how to represent you and your business during negotiation.

The first module is all about identifying and setting your goals. The second is about evaluating and choosing your options whereas the third and fourth module are all about criteria for fairness and planning negotiation strategies respectively. In the fifth module, you will gain an understanding of how to strike a deal. In modules six, seven, and eight delegates will attain skills about creating a contract, evaluating and making commitment.

Course Content:


  • Define negotiation skills management
  • Management of effective negotiation skills


  • The difference between positions and interests
  • Developing your business interest skills
  • Prioritising your business goals
  • Common mistakes when negotiating interests.


  • Evaluate possible options when using negotiating skills
  • Negotiate your ideal outcome
  • Common errors while generating options within a business


  • Establishing and agreeing criteria
  • Common pitfalls when evaluating fairness


  • Negotiate or not to negotiate
  • Resolving dispute
  • Ethical standard skills
  • managing an agenda of negotiation
  • Managing on how to aim high while negotiating


  • Getting to know what the other business is planning
  • Being assertive during the management of a deal
  • Put pressure on another business


  • Contract law management
  • Create Contracts for a transaction
  • Legal and Business Management
  • Making and applying win-win skills
  • Appropriate Countermeasures


  • Management of Dispute prevention
  • Management of Reviewing a contract
  • Evaluation of a contract


  • What to consider when closing a deal
  • How to close a deal successfully


  • Feel much more confident when negotiating
  • Achieve win-win outcomes when managing a deal
  • Influence an output of a deal with positivity
  • Learn when to make the offer and how to make it
  • Learn when to stop negotiating
  • Learn what to say to 'NO'
  • Learn how to put your views on the negotiation table
  • Improve your communication skills
  • Turning competitors into partners
  • Learn how to negotiate with different kinds of competitors
  • Make more agreements in a shorter amount of time
  • Deepen the relationship that you have with customers
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Why choose Negotiation Skills Training?

  • Learn the art to negotiate in any business sector for a positive outcome
  • We teach you how to create a win-win scenario in any business situation
  • Includes manuals and certificates
  • Small class sizes for optimum delegate-trainer interaction
  • Courses delivered by world class training instructors in luxury venues
  • Gain confidence and learn how to negotiate successfully
  • Book Online or Call +60 1800812339 to speak to a training advisor today

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

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Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
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Negotiation Skills Training FAQs

The course begins at 9am and finishes around 5pm
Please arrive at your training venue for 08:45am
All of our instructors are fully accredited and have over ten years of experience
You will receive your Knowledge Academy courseware folder, certificate, experienced instructor and refreshments
Yes, we provide an official Knowledge Academy certificate upon completion of the course
There are no prerequisites for this course?
Once your booking has been placed and confirmed, you will receive an email which will contain details of your course location, course overview, pre-course reading material (if required), course agenda and your payment receipts

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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