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Employee Relationship Training | Employee Relationship Courses

  • Recommended for HR Practitioners or Line Managers 
  • Gain an understanding of the institutions of employee relations
  • Develop knowledge on the key stages in union recognition
  • Learn about the inter-relationship between collective and individual law 
  • Courses delivered by world class Human Resources training instructors in luxury venues 
  • Employee Relations Training includes material and manuals
  • Book Online or Call +60 1800812339 to speak to an Human Resources training advisor today
Course Dates, Locations & Prices (Top) | View Course Info
Course Name Date Location Duration Price Book Online
Benefits, Pensions and Share Schemes 01/06/17 Kuala Lumpur
2 days $2435 Book now Enquire
Benefits, Pensions and Share Schemes 03/08/17 Limited Seats Kuala Lumpur
2 days $2125 Book now Enquire
Benefits, Pensions and Share Schemes 05/10/17 Kuala Lumpur
2 days $2435 Book now Enquire
Benefits, Pensions and Share Schemes 07/12/17 Kuala Lumpur
2 days $2435 Book now Enquire
Benefits, Pensions and Share Schemes 01/02/18 Limited Seats Kuala Lumpur
2 days $2125 Book now Enquire
Benefits, Pensions and Share Schemes 05/04/18 Kuala Lumpur
2 days $2435 Book now Enquire

Course Information (Top) | View Dates & Pricing




Conflict management training is a specialised training course that is designed to help you to deal with stressful, emotional and conflicting situations, in a more rational, calm and professional manner.

A better way to resolve conflicts is to take a balanced approach to all problems and people instead of taking the emotional approach.

This two-day training course will develop your skills and will teach you various conflict management principles.

Who Should Attend

  • This course is ideal for managers, experts, and professionals who want to build their confidence when facing conflicts.
  • Anyone who intends to build their skills, confidence and knowledge to effectively manage the workplace and turn any negative performance into a positive performance.

What You Will Learn

  • Identifying the reason and purpose of conflict
  • Dealing and working with influential people
  • Learn the way to turn arguments into discussions by resolving blame and actively listening to people instead of evading the argument
  • Know how to deliver bad news with tact
  • Understand how to tell employees about their performance whether it is negative or positive, how to ask somebody to do something for you, working smoothly and suggesting the right choices
  • Dealing with anger and frustrated feelings
  • Understand how to tackle adverse situations correctly and how to handle emotional people
  • Ways to manage conflicts that arise due to miscommunication or temper loss
  • Get the best results in every case with minimum trouble

Course Structure

  • Conflict Management Training is a two-day course.
  • On the first day, the instructor will give you an introduction to conflict before teaching you about conflict resolution within the workplace.
  • On the second day, you will learn about various tools and techniques for handling customers and developing yourself as a manager.
  • The course will be held in an interactive, instructor-led environment.

Course Content

Introduction to Conflict

  • What is conflict?
  • Reasons conflict could arise
  • Types of conflict

Handling Conflict in the Workplace

  • The role of managers when conflict arises
  • Strategies for conflict management
  • Focusing your attention and energy on dealing with the problem
  • Styles of conflict
  • Your impact on others

Communication skills and influencing

  • Influencing people
  • Non-verbal and verbal elements
  • Listening actively
  • Effective questioning and answering
  • Relationship building
  • Behaviour with others
  • Learn tips to negotiate successfully
  • Suggesting ideas

Tools and techniques

  • Current methods used for management

Handling customers and feedback

  • Handling customers politely
  • Resolving issues
  • Courses of action
  • Taking feedback and implementing it into your work
  • Following-up on feedback
  • Answering complaints and turning them to compliments

Developing yourself

  • Dealing with your emotions
  • Involving yourself
  • Finding the root of the problem
  • Developing your communication skills
  • Problem solving
  • Future focus
  • Being responsible
  • Confronting and responding to issues calmly
  • Handling expressions and gestures
  • Overcoming negativity
  • Reducing stress
  • Managing relationships
  • Using your personal skills to reduce conflict as a manager
  • Meditation and relaxing
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What time shall I arrive at the venue?

    Please arrive at the venue at 08:45am.

  • What are the timings of the course?

    This course begins at 9:00am and finishes around 5:00pm.

  • Who should attend this course?

    This course is recommended for HR Practitioners or Line Managers responsible for Employment Law issues within their organisation.

  • Do you offer support for the course?

    We are able to provide support via phone & email prior to attending, during and after the course.

  • What is included in the course?

    Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor and Refreshments

  • What is the duration of this course?

    This course is 1 day.

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's Included?
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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