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Customer Service Training - Customer Service Courses

  • Learn to deal with customers positively for maximum business impact
  • Gain confidence in managing customer requirements
  • Become an expert in enhancing your company's reputation
  • Training course includes manuals and certificates
  • Courses delivered by world class instructors
  • Customer Service Training in luxury nationwide venues
  • Book Online or Call +60 1800812339 to speak to a training advisor today
Course Dates, Locations & Prices (Top) | View Course Info
Course Name Date Location Duration Price Book Online
Introduction to Customer Service 09/06/17 Kuala Lumpur
1 day $1625 Book now Enquire
Introduction to Customer Service 11/08/17 Limited Seats Kuala Lumpur
1 day $1245 Book now Enquire
Introduction to Customer Service 13/10/17 Kuala Lumpur
1 day $1625 Book now Enquire
Introduction to Customer Service 08/12/17 Kuala Lumpur
1 day $1625 Book now Enquire
Introduction to Customer Service 09/02/18 Limited Seats Kuala Lumpur
1 day $1245 Book now Enquire
Introduction to Customer Service 13/04/18 Kuala Lumpur
1 day $1625 Book now Enquire

Course Information (Top) | View Dates & Pricing



This training course is an introduction to present the learner with the value and benefits of excellent customer service as well as helping your customers and understanding their specific needs.

The course also covers aspects such as consumers’ expectations of products and services, service quality, and customer value.

Finally, this customer service course will show learners how to deal with unhappy customers and how to help these clients keep coming back again and again.


  • There are no prerequisites required, for this customer service course.

Who Should Attend?

  • Recently hired customer service representatives
  • Qualified customer service representatives
  • Call supervisors and service dispatchers

Course Structure

This 1-day training will help delegates gain knowledge on:

  • Understanding Client Service
  • Focusing on how to help customers
  • Handling Complaints
  • Delivering Excellent Client Services on Telephone
  • Dealing with Stress levels 

Course Outline

Understanding Client Services

  • Learning all about Client Services
  • Identify Customers Expectations

Focusing on the Customer

  • Create a Positive First Impression
  • Identify and Help Meet the Customers’ Needs
  • Create a Positive Last Impression

Handling Complaints

  • Techniques to Handle Clients Complaints
  • Help to Resolve the Problems of your Customers
  • Help with Upset and Difficult Clients

Delivering with Consumers on Telephone

  • Answering the Call
  • Project a Positive Image Using Your Voice
  • Understanding Customers Point of View

Coping with Stress

  • Describe Stress
  • Take Preventive Measures
  • Overcoming Stress

Benefits of Course

Customer service training can be a hugely useful thing to invest in, to enhance the way a business works.

Although the quality of customer service will differ depending on the product, service, industry, business and customer, there is almost always room for development.

In most cases, customer service must be able to give assistance to various types and characters. At the same time, customer service must reflect the core values of the business.

Hitting the right balance among these two traits isn’t easy, particularly when members of staff also need to know about product news and details about delivery, warranties or other client questions. Consequently, customer service training is essential to help building a good relationship between customers and business.

Course Objectives

  • Successfully communicate with your customers
  • Create a lasting impression and attract returning customers
  • Help understand the value of consumers to your business
  • Deliver exceptional customer care
  • Manage problematic customer situations
  • Protect your brand
  • Work with your own in internal customers to achieve a positive response
  • Appreciate the customer service demands for different channels
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What are the timings of the course?

    The course begins at 9am and finishes around 5pm

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have at least ten years of experience

  • What do I receive on the course?

    You will receive your Knowledge Academy courseware folder, certificate, experienced instructor and refreshments

  • Does the course include certificates?

    Yes, we provide an official Knowledge Academy certificate upon completion of the course

  • What are the prerequisites?

    There are no prerequisites for this course

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's Included?
  • The Knowledge Academy Courseware Book
  • Certifictae
  • Experienced Instructor
  • Refreshments

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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