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Communication Styles Training | Communication Styles Courses

  • Learn essential communication skills to present a positive image 
  • Communication Skills Training courses provided in luxury venues
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Small class sizes for optimum delegate-trainer interaction
  • Gain real-world skills that can be applied in the organisation​
  • Book Online or Call +60 1800812339 to speak to a training advisor today
Schedule

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
Understanding Communication Styles 01/06/17 Kuala Lumpur
2 days $2435 Book now Enquire
Understanding Communication Styles 03/08/17 Limited Seats Kuala Lumpur
2 days $2125 Book now Enquire
Understanding Communication Styles 05/10/17 Kuala Lumpur
2 days $2435 Book now Enquire
Understanding Communication Styles 07/12/17 Kuala Lumpur
2 days $2435 Book now Enquire
Understanding Communication Styles 01/02/18 Limited Seats Kuala Lumpur
2 days $2125 Book now Enquire
Understanding Communication Styles 05/04/18 Kuala Lumpur
2 days $2435 Book now Enquire

Course Information (Top) | View Dates & Pricing

Overview

Introduction

This two-day instructor-led course is designed for delegates who want to ensure their communication is clear, positive and efficient. The course focuses on the skills of influencing others to bring positive change.

 

Prerequisite

There is no prerequisite for communication style course.

 

Who should attend

The Knowledge Academy’s Understanding Communication Styles course is suitable for those delegates who are responsible for building and managing important relationships, especially when polished communication and interpersonal skills are required.

 

Course structure

The course is for two-days:

First Day:

  • Introduction
  • Communication styles
  • What’s My Communication Style
  • Influencing different personality types
  • Craft your role, Accomplish challenging relationships
  • Additional Communication Techniques

Second Day:

  • Conflict management techniques
  • Giving and receiving feedback
  • Client Relationship Management
  • working with Others
  • Influencing techniques
  • Mapping
  • Realise the importance of planning

 

Course Objectives

  • Each delegate will gain knowledge of the difference between passive-aggressive and assertive behavior
  • For every delegate to analyze their personal communication style and how team members and colleagues perceive them
  • For each representative to understand how they communicate and how to become more assertive
  • Every delegate to be able to ask questions and state their opinion
  • Delegates will learn how to handle conflict and confrontation
  • For each representative to understand how to influence others effectively, based on an understanding of different personality types
  • For each delegate to learn how to communicate effectively over the telephone

 

Course Outline

  • Introduction – the psychology of communication
  • Communication styles - understanding aggressive, passive and certain messages (body language, voice, words, emails)
  • What’s My Communication Style – self-assessment
  • Evaluation of delegates’ levels of assertiveness
  • Developing certain techniques such as essential listening
  • Questioning techniques
  • Conflict management style - self-assessment
  • Conflict management techniques
  • Giving and receiving feedback
  • Client Relationship Management
  • Working with Others
  • Influencing techniques
  • Influencing different personality types
  • Apply the skills necessary for communication excellence
  • Develop your communication style to increase compatibility with others
  • Craft your role – understand your accountability and impact
  • Relationship management strategy with your key stakeholders
  • Realise the importance of planning and process to exceed your objectives
  • Practice the art and science of influence: listening and body language
  • Study the six stages of positive communication with clients
  • Identify different thinking styles to be more effective
  • Understand positive and fear psychology through the Belief Cycle
  • Accomplish challenging relationships and resolve conflict under pressure
  • Use questioning methods to expose requirements and identify issues
  • Achieve the best results whatever the situation, proposal, or personality
  • Mapping your key influences

 

Course Benefits

  • Convey ideas and information effectively
  • Understand the influence we have regarding to our communication skills
  • Adapt your communication style to grow positive relationships with a vast variety of clients
  • Understand and demonstrate different styles of influence
  • Show the skills to produce and present your business “story”
  • Communicate clearly and concisely
  • Engage people with more flair and confidence
  • Structure and express your ideas in more convincing and persuasive manner
  • Build stronger relationships, rapport & credibility with stakeholders
FAQs
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.


  • What time shall I arrive at the venue?

    Please arrive at the venue at 8:45am.


  • What are the pre-requisites?

    There is no prerequisite for communication style course.


  • Who should attend this course?

    The Knowledge Academy’s Understanding Communication Styles course is suitable for those delegates who are responsible for building and managing important relationships, especially when polished communication and interpersonal skills are required.


  • Do you offer support for the course?

    We are able to provide support via phone & email prior to attending, during and after the course.


  • What is included in the course?

    Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments


  • What is the duration of this course?

    This course is [1] day(s)


  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts


What's Included?
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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