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Business Communication Training

  • Learn to be a great communicator in business
  • Highly practical course with extensive feedback
  • See an increase in your performance at work
  • Competitive pricing
  • Training in luxury venues
  • Courses delivered by world class training instructors
  • Training course includes certificates
  • Book Online or Call +60 1800812339 to speak to a training advisor today
Course Dates, Locations & Prices (Top) | View Course Info
Course Name Date Location Duration Price Book Online
Improving Business Communication 01/06/17 Kuala Lumpur
2 days $2435 Book now Enquire
Improving Business Communication 03/08/17 Limited Seats Kuala Lumpur
2 days $2125 Book now Enquire
Improving Business Communication 05/10/17 Kuala Lumpur
2 days $2435 Book now Enquire
Improving Business Communication 07/12/17 Kuala Lumpur
2 days $2435 Book now Enquire
Improving Business Communication 01/02/18 Limited Seats Kuala Lumpur
2 days $2125 Book now Enquire
Improving Business Communication 05/04/18 Kuala Lumpur
2 days $2435 Book now Enquire

Course Information (Top) | View Dates & Pricing



Improve Business Communication is a two-day course. These skills are very important for the success of any organisation. Communication, both internal and external, enables smooth operations and increases effectiveness and efficiency. Good practices assist the organisation in achieving its objectives by informing and building good relations within both the internal and external environment. Students of the course can improve their interaction skills through this course.



There are no prerequisites for this course.


Who Should Attend?

This course is designed for everyone who wants to improve their organisation’s communication skills.

  • Professionals who have responsibilities and challenges in the evolving roles of their careers.
  • Individuals who have to report to senior executives or board members.
  • Supervisors, managers, or department heads facing new challenges in the company.
  • Those who wants to develop a more professional style.
  • Those who need to communicate with the wider business market.


What will you learn?

  • Achieve a high focus on your business aims and objectives.
  • Enhanced skills to boost productivity quickly.
  • A proper understanding of the communication process.
  • Introduction to communication skills.
  • Improving your business’ ethics.
  • Gain basic writing skills.
  • Business management.
  • Basic skills to help your business communicate with others.
  • Developing your skills.
  • Writing effective emails.
  • Planning to communicate.
  • Making strategy frameworks.
  • Creating a value proposition.
  • Developing a good relationship with your customer
  • Questioning techniques.
  • Developing character.
  • Feedback matrix.
  • Managing complaints and feedback.
  • Running effective meetings.
  • Leading conferences and meetings.
  • Organising and running successful events.
  • Creating effective presentation visuals.
  • Developing skills to understand other people.
  • Managing conflicts.


Course Structure

Improve Business Communication is a two-day course.

Section A

  • Introduction to Business Communication
  • Improving Business Communication
  • Barriers and pitfalls of communicating
  • Characteristics of an accurate report

Section B

  • Presentation methods
  • Setting and meeting objectives
  • Meeting the audience’s needs
  • Structuring the presentation and making a case
  • Positive body language
  • Using visuals efficiently
  • Making a persuasive business case
  • Influencing skills and getting support


Course Content

Business Communication Training

  • Challenges when communicating
  • Researching and organising data
  • Working ethically
  • Resolving business problems
  • Planning and participating in meetings
  • Documenting and illustrating data
  • Revising and proofreading messages
  • Effective communication principles
  • How to communicate effectively

Business Writing Skills

  • Communication skills (verbal and non-verbal)
  • Strong work ethic
  • Building teamwork
  • Emails
  • Reports

Communicating Effectively

  • Utilise a process to strengthen relationships
  • Use your experiences to communicate more confidently
  • Communicate clearly and concisely
  • Create a healthy working environment
  • Giving others constructive feedback
  • Deal with challenging relational situations
  • Create positive change with flexibility
  • Manage your work more effectively

 Organisation Communication Courses

  • Build Essential techniques within Marketing, Finance and Management
  • Develop Essential Business Methods
  • Digital Media
  • Technology that aids communication
  • Managing methods
  • Research Methods
  • Laws
  • Organisational Networking

Improve Presentation Skills

  • Planning effective communication techniques
  • Overcome Your Fear of Public Speaking
  • Evaluating Your Strength and Style
  • Planning and Organising
  • Positive Body Language
  • Structuring your Presentation
  • Creating Support Material
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the timings of this course?

    The course starts at 9am and finishes at 5pm

  • What are the pre-requisites?

    There are no pre-requisites.

  • What exam do I need to take?

    There is no exam.

  • Do you have a dress code?

    We recommend smart/casual attire.

  • What does The Knowledge Academy provide me on the course?

    Courseware Folder Certificate Experienced Instructor Materials Refreshments

  • What are the benefits of attending this course?

    You’ll see a marked difference in your performance and back at the office you’ll be confident enough to put it all into practice immediately.

  • Is there a follow on course you recommend?

    We recommend the Advanced Business Communication Skills

What's Included?
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

best-price      customer-charter

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  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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