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Assertiveness Training - Assertiveness Skills

  • Gain confidence by developing your assertiveness skills
  • Make a positive impact at work using techniques to enhance your skills
  • Training provided in luxury nationwide venues
  • Small class sizes for optimum delegate-instructor interaction
  • Great opportunity to learn the ability to assert yourself in challenging situations
  • Includes material and manuals
  • Book Online or Call 01344 203999 to speak to a training advisor today 
Course Dates, Locations & Prices (Top) | View Course Info
Course Name Date Location Duration Price Book Online
Assertiveness Skills 11/08/17 Limited Seats Kuala Lumpur
1 day $1289 Book now Enquire
Assertiveness Skills 08/09/17 Kuala Lumpur
1 day $1679 Book now Enquire
Assertiveness Skills 13/10/17 Kuala Lumpur
1 day $1679 Book now Enquire
Assertiveness Skills 10/11/17 Limited Seats Kuala Lumpur
1 day $1289 Book now Enquire
Assertiveness Skills 08/12/17 Kuala Lumpur
1 day $1679 Book now Enquire
Assertiveness Skills 12/01/18 Kuala Lumpur
1 day $1679 Book now Enquire
Assertiveness Skills 09/02/18 Limited Seats Kuala Lumpur
1 day $1289 Book now Enquire
Assertiveness Skills 09/03/18 Kuala Lumpur
1 day $1679 Book now Enquire
Assertiveness Skills 13/04/18 Kuala Lumpur
1 day $1679 Book now Enquire
Assertiveness Skills 11/05/18 Limited Seats Kuala Lumpur
1 day $1289 Book now Enquire
Assertiveness Skills 08/06/18 Kuala Lumpur
1 day $1679 Book now Enquire
Assertiveness Skills 13/07/18 Kuala Lumpur
1 day $1679 Book now Enquire

Course Information (Top) | View Dates & Pricing



Improving Assertiveness to Achieve Success is a five-day course designed to build your self-confidence and influence others. Assertiveness is a technique with which we can express our views or ideas to others with a positive and influential style. This course helps you to understand your behavioural style and develop techniques for communicating with others. This training course will help improve your ability to influence others, use effective body language and express discrepancy in a positive way.



There are no prerequisites required for this course.


Who Should Attend?

Anyone who wants to develop their self-confidence and adapt their assertiveness techniques to improve their communication skills.  


What will you learn?

  • Learn about assertiveness and self-worth
  • Using assertive body language
  • Learn different assertive techniques and communication skills
  • Managing and recognising aggressive behaviour in yourself and others 
  • Learn to say ‘no’ confidently without offending anyone 
  • Handling challenging situations to achieve positive outcomes
  • Give individuals the perspective of their positions, objectives which they want to achieve, overcome their complications, to become strong-minded, but without hurting others


Course Structure:

By attending this assertiveness training course, you will learn about Assertiveness, techniques to become Assertive, improve communication skills and also handling conflicts.   

In the first module, you will learn about:

  • Assertiveness
  • Techniques
  • Styles
  • Components of Assertive Behaviour
  • Body Language
  • Communication skills

In the second module, you will learn about:

  • Facing challenging situations
  • Conflicts   
  • Implementing Action Plans
  • Strategies for Say No
  • Anger Management


Benefits of course:

The delegates will gain the following benefits from this course:

  • Increase self-confidence and self-worth
  • Understand or recognise your feelings and express them in an efficient way
  • Learn about various communication methods and styles to improve your communication skills
  • Anticipate circumstances and prepare your responses to make others in your favour. 
  • Improve assertive body language by using different assertive styles and techniques
  • Develop decision-making skills and reduce stress
  • Learn to say ‘no’ confidently without any regret
  • Deal with stressful situations and conflicts and also with assertive behaviour


Course Content:

This course covers the following topics:


  • Overview
  • Benefits
  • Assertive Behaviour
  • Aggressive Behaviour
  • Passive Behavior
  • Differentiate between Assertive, Aggressive, and Passive Behaviours
  • Understand Self-Consciousness and Openness

Assertive Techniques and Styles

  • Different Styles of Assertiveness
  • Techniques
  • Rules for Assertiveness
  • Importance of Body Language

 Components of Assertive Behaviour

  • Visual Communication
  • Facial Gesture 
  • Body Language
  • Vocalisation, Voice Volume and Tone
  • Clear Speech Content 

Communication Skills

  • Communication Methods
  • Various Communication Styles
  • Communication Rules
  • Barriers
  • Listening Skills
  • Obtaining Your Communication Style

Facing Challenging Situations and Conflicts

  • Classify Confronting Problems
  • Communicate Evidently in Difficult Situations
  • Simplify conflict
  • Solving Conflict 
  • Say ‘No’ Without any Regret
  • Implementation of Action Plans for Achieving Goals

Strategies for Say No

  • Identify Reason for No
  • Explain Reason for Saying No
  • Reject Request Not The Person
  • Construct a Preemptive No
  • Get Ready to Miss Opportunities
  • Gather Courage for Say No

 Managing Anger

  • Understanding and Managing Anger
  • Explore The Reason Behind Anger
  • Prepare for Difficult Conversations
  • Identify Warning Signs of Anger
  • Ways to Control Anger
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What are the timings of the course?

    The course begins at 9am and finishes around 5pm

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

  • What do I receive on the course?

    You will receive your Knowledge Academy courseware folder, certificate, experienced instructor and refreshments

  • Does the course include certificates?

    Yes, we provide an official Knowledge Academy certificate upon completion of the course

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • What are the prerequisites?

    There are no prerequisites for this course

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's Included?
  • The Knowledge Academy Courseware Book
  • Certificate
  • Experienced Instructor
  • Refreshments

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Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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