Change Management Foundation & Practitioner Overview
Change Management Foundation and Practitioner Course Outline
Chapter 1: Change Management Perspective
- Change and the Individual
- Learning New Skills
- Models of Individual Change
- Motivation – What Drives and Motivates People?
- Systematic Differences Between People
- Organisational Metaphors
- Organisational Culture
- Models of the Change Process
- Emergent Change
- Key Roles in Organisational Change
Chapter 2: Change and the Organisation: Defining Change
- Drivers for Change
- Cascading Decisions and Designs
- Portfolio, Programmes, and Projects
- Developing Vision
- Viewpoints and Perspectives
- Writing a Vision Statement
- Vision Statement Pitfalls
Chapter 3: Benefits Management
- Benefits Management – Objectives
- Benefits Management – CSF
- Principles and Processes
Chapter 4: Stakeholder Engagement
- Leadership and Engagement
- Principles
- Stakeholders
- Segmenting Stakeholders
- CPIG Segmentation
- Stakeholder Personas
- Example Persona
- Empathy Mapping
- Stakeholder Radar
- Segmenting and Populating the Stakeholder Radar
- Managing Relationships and Mobilising Stakeholders
- Rogers’ Innovation Adoption Model
- Listening and Mobilisation
- Lead with Meaning and Emotion
- Influencing Through Demonstration
Chapter 5: Communication
- Cognitive Biases
- Feedback Mechanisms
- Communication Approaches and Methods
- AIDA
- Sponsors and Leaders of Change
- Factors to Encourage Engagement
- Barriers to Effective Communication
- Communication Effectiveness
- Appealing to Hearts and Minds
- Using Stories to Engage People
- Communication Channels
- ‘Lean’ or ‘Rich’ Communication
- Fostering Collaboration
- Using Social Media
- Effective Communications
- Communication Planning Framework
- Communication Strategy
- Communication Plan
Chapter 6: Change Impact
- Change Impact, Risk, and Continuity Model
- Categorising Change Impacts
- Key Inputs
- McKinsey 7S Model
- Gap Analysis
- Stakeholder Impact Assessment
- Change Severity Assessment
Chapter 7: Change Readiness
- Working with Individuals in Major Changes
- Building Organisational Readiness for Change
- Preparing for Resistance
Chapter 8: Education and Learning Support: Training Planning
- Key Principles of Learning
- Defining What is to be Learned?
Chapter 9: Project Management - Change Initiatives, Projects, and Programmes
- Overview
- Decisions and Designs
- Project Environment
- Project Methodologies
- Identifying Key Roles and Owners
- Change Delivery Plan
Chapter 10: Sustaining Change
- Levers and Leverage
- Types of Levers
- Environmental Levers
- Leadership Levers
- Organisational Development Levers
- Kelman’s Three Levels of Adoption
- Tipping Point and Critical Mass
- Reinforcing Systems – Vicious and Virtuous Cycles
- Levels of Adoption and Critical Mass
- Three Reinforcing Systems
Who should attend this Change Management Foundation & Practitioner Course?
The Change Management Foundation & Practitioner Course provides delegates with a comprehensive understanding of the principles, processes, and techniques used in managing change within organisations. The professionals who can benefit from attending the course are as follows:
- Aspiring and current Change Managers
- Project Managers
- Business Analysts
- Operational Managers
- Senior Executives Programme Managers
- Risk Managers
Prerequisites of the Change Management Foundation & Practitioner Course
There are no formal prerequisites for attending this Change Management Foundation & Practitioner Course.
Change Management Foundation and Practitioner Course Overview
Change is the only constant in today's dynamic organisational landscape. Organisations continually evolve and adapt to stay competitive and relevant. Managing this change effectively is paramount, making Change Management an indispensable discipline. Proficiency in Change Management is crucial for professionals across industries, including Project Managers, HR Professionals, Team Leaders, and Organisational Strategists. Change, whether in processes, structures, or culture, can be met with fear and resistance.
Change Management Foundation and Practitioner Training Courses offer individuals a unique opportunity to gain both qualifications simultaneously, equipping them with the skills to navigate and lead change processes successfully. This Change Management Foundation and Practitioner Training Course offers individuals a unique opportunity to gain both qualifications simultaneously, equipping them with the skills to navigate and lead change processes successfully.
This intensive 5-day Change Management Foundation and Practitioner Training Course immerses delegates in a comprehensive exploration of Change Management. They will learn how to navigate change before, during, and after implementation, addressing challenges and leveraging opportunities effectively. The training is divided into two parts, with the first three days dedicated to the Change Management Foundation segment and the remaining days focused on the Change Management Practitioner section.
Course Objectives
- To understand the different phases of the Change Management process
- To identify and manage resistance to change
- To learn how to communicate effectively with stakeholders
- To build a sense of urgency for change
- To develop and implement a Change Management plan
- To sustain change of various types in organisations
Upon completing the course, delegates will be equipped with the skills and knowledge required to navigate the field of Change Management effortlessly. Become proficient Change Managers with the flexibility to work in various industries.
What’s included in this Change Management Foundation & Practitioner Course?
- Change Management Foundation Examination
- Change Management Practitioner Examination
- World-Class Training Sessions from Experiences Instructors
- Change Management Foundation Certificate
- Change Management Practitioner Certificate
- Digital Delegate Pack
Change Management Foundation Exam Information
The Change Management Foundation Exam assesses participants' understanding of the fundamental principles, processes, and practices of change management. This certification focuses on evaluating an individual's knowledge of how to effectively manage and navigate organisational changes.
- Question Type: Multiple Choice
- Total Questions: 50
- Total Marks: 50 Marks
- Pass Mark: 50%, or 25/50 Marks
- Duration: 40 Minutes
- Mode of Examination: Online
- Open Book/ Closed Book: Closed Book
Change Management Practitioner Exam Information
The Change Management Practitioner Exam is designed for those keen on showcasing their Change Management expertise. The exam encompasses an extensive array of Change Management topics, catering to those eager to deepen their knowledge or elevate their career in this domain.
- Question Type: Objective Testing
- Total Questions: 4
- Total Marks: 80 Marks
- Pass Mark: 50%, or 40/80 Marks
- Duration: 150 Minutes
- Mode of Examination: Online
- Open Book/ Closed Book: Open Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Change Management Foundation & Practitioner. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Change Management Foundation & Practitioner, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Change Management Foundation & Practitioner. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Change Management Foundation & Practitioner sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Change Management Foundation & Practitioner at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Change Management Foundation & Practitioner offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Linda was knowledgeable, calm and reassuring
Maria Asperilla
Good trainer with hands on experience.
Jenny Escobar
Linda was extremely friendly and clearly knowledgeable in this area. It was evident she had a lot of experience to helps explain the theory and had well thought examples to allow a better understanding of the information provided. Even though she was ill, she powered through and made the course enjoyable!
Toni Rannoojee
Change Management Foundation & Practitioner FAQs
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
We are accredited by APMG for our Change Management training courses
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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