Effective Communication Skills Course Overview

In today's competitive job market, communication skills are highly recommended in the business world. Effective Communication is the process of developing personal communication skills to a level where information can be conveyed efficiently and effectively. It enables an organisation's employees to increase their interaction with corporates and improve teamwork, decision making, and problem-solving skills. This Effective Communication Skills training course aims to help delegates develop their communication strengths and grab interesting techniques to add into their existing skillset.

During this Effective Communication Skills course, delegates will gain in-depth knowledge of various essential concepts such as communication barriers, case study: new neighbours, listening Skills, communication situations, communication funnel, body language, and many more. This training also includes listening based exercises and quizzes to emphasise the importance of listening to effective communication. Our highly expert trainers specially designed this course to provide tips and tricks to develop your non-verbal communication skills, which will help you to become an advanced communicator in the workplace and pass the exam.

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Effective Communication Skills

Duration: 1 Day

Exam Included: Yes

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The Knowledge Academy is World’s Leading Association for training professionals. We provide training in 490+ locations in around 221+ countries, covering 3000 subjects with the following delivery methods:

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Online Self-Paced Training

Online Self-Paced Training provides necessary information and access to our online training platform.

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Onsite Training

Onsite Training is delivered as one of the best ways to achieve business goals and save cost.

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of Communication is Non-Verbal

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Benefits of Effective Communication Skills

Being capable of effectively communicating is the most crucial life skills as it helps you to convey your message to other people easily. The benefits of effective communication skills are as follows:

Conflicts are Prevented by

92%

Build in Trust

95%

Workplace Productivity Got a Boost of

90%

Increased Engagement

85%

Effective Communication Skills Course Outline

Module 1: Communication

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  • Introduction to Communication
  • Communications Process
  • Importance of Communication
  • Types of Communication
  • Barriers to Communication

Module 2: What is a Skilled Communication?

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  • Skilled Communicator
  • Things do by Communicator

Module 3: Individual Evaluation

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  • DISC Profile for Workplace Communication

Module 4: Communication Barriers

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  • Barriers to Communication
  • Environmental Barriers
  • Cultural Barriers
  • Physiological Barriers
  • Linguistic Barrier

Module 5: How to Improve Written Communication and Formulate Emails?

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  • Things to Improve Written Communication
  • Written Communication Tips
  • Writing Skills
  • Writing Effective Emails

Module 6: Using Written Communication to Effectively and Concisely Pass on

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  • Technical Information
  • Technical Writing Skills

Module 7: How to Effectively Pass on Negative Information through Writing?

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  • Pass on Negative Information Through Writing

Module 8: Probing and Communicating Effectively with Customers

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  • Probing
  • Types of Probing
  • Open Probing
  • Closed Probing

Module 9: Listening Skills

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  • Define Listening Skills
  • Types of Listening Skills

Module 10: Quick Quiz

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  • Listening Skills Quiz

Module 11: How Do You Rate Your Listening Ability?

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  • How Do You Rate Your Listening Skills?
  • Maintain Eye Contact
  • Avoid Thinking About What You are Going to Say Next
  • Don’t Interrupt
  • Give Person Your Full Concentration
  • Ask Questions or Request Examples for Clarification

Module 12: Active Listening Skills

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  • Process of Active Listening Skills

Module 13: Communication Funnel

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  • Process of Communication Funnel
  • Exercise

Module 14: Communication Situation

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  • Types of Communication Situations

Module 15: One Little Word

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  • Role of One Little Word in Communication
  • How it Make all the Difference?

Module 16: Gestures

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  • Kinds of Gestures
  • Exercise

Module 17: A Personal Action plan

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  • Define Personal Action Plan
  • Exercise

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Most Demanding Training Packages in Corporate Sector

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Which Model (Onsite or Offsite Training) is Best for Your Company?

The most common question that arrives when any company wants to give their employees training is which model (Onsite or Offsite Training) is best. Both modes have their own advantages and disadvantages. The company have to decide by considering cost, participant location(s), time, customisation, etc. Offsite training is mainly beneficial when participants come from various locations and are not close to each other. The main benefit of offsite training is to reduce the daily work disturbances, which makes it more attractive.

Picking onsite training means you get the training at a suitable time. Onsite training can be a lower-cost option than travelling to an offsite location. The workers can work in their appropriate environment, enabling them to have a shorter time away from their desks. Employees have the chance to collaborate with their teammates and develop more robust relationships with them. Onsite training allows both managers and employees to consider and reflect on their daily issues facing in the working environment.

Communication Skills Onsite Training Benefits for Corporates

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Frequently Asked Questions

What is effective communication?

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Effective communication is a process of exchanging ideas, thoughts, knowledge, and information, which is beneficial to achieve the desired business goals.

What are effective communication skills?

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Observance, clarity, listening, emotional intelligence, self-efficacy, self-confidence, respectfulness, non-verbal communication, and many more are effective communication skills.

What are the characteristics of effective communication?

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Clear message, correct message, complete message, precise message, reliability, consideration of the recipient, sender's courtesy, etc., are the characteristics of effective communication.

I am unable to find the course that I am looking for.

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The Knowledge Academy provides training on over 3000 different subjects. Please contact us if you are unable to find your ideal course in the above course list.

Does this training includes exam and the completion certificate?

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Yes, you will be provided with the exam and completion certificate at the end of the training.

What will I learn in this Effective Communication Skills Training course?

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In this Effective Communication Training course, you will learn various basic to advanced concepts such as communication, gestures, case study individual evaluation, communication situations, body language, and many more. This training also includes listening based exercises and quizzes to emphasise the importance of listening in communication.

Is this Effective Communication Skills course accredited or not?

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Yes, this course is accredited by The Knowledge Academy and is specially tailored by our highly expert trainers to provide you with the most valuable skills in today's digital era.

Will this course help me to get a better job with a high salary package?

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Individuals who hold the required skills and knowledge of effective communication skills can get higher rank in companies and get paid more than any average professional working in any field.

Can The Knowledge Academy deliver corporate/in-house training?

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Yes, our specialised in-house/corporate delivery staff constantly works to provide training to our clients who wish to have the convenience and comfort of learning within their familiar surroundings.

Which delivery methods I can choose for the Effective Communication Skills course?

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You can choose from any of the below delivery methods according to your requirements:

  • Online: If you want to learn at your own pace and at any time in the day or night.
  • Online instructor-led or virtual: If you want to learn virtually from the instructor at the comfort of your home.
  • Classroom: If you want to attend training at one of The Knowledge Academy's venues.
  • Onsite/Corporate: If you are looking for a training solution for your employees at your preferred premises.

Can The Knowledge Academy deliver the training to more than 1000 delegates of my company?

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Yes, we have already trained over 1000 delegates from multiple internationally renowned organisations. In cases where the delegates are more, we provide training in groups.

Can you customise training and course material according to our company requirements?  

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Yes, we have subject matter experts who will work according to your company requirements.