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|Course Name||Date||Location||Duration||Price||Book Online|
|ITIL® Foundation Training||31/08/15 3 places left||Hong Kong||2 days||HKD3995||Book nowEnquire|
|ITIL® Foundation Training||21/09/15 3 places left||Hong Kong||2 days||HKD3995||Book nowEnquire|
|ITIL® Foundation Training||26/10/15 4 places left||Hong Kong||2 days||HKD3995||Book nowEnquire|
|ITIL® Foundation Training||23/11/15 4 places left||Hong Kong||2 days||HKD3995||Book nowEnquire|
|ITIL® Foundation Training||17/12/15 5 places left||Hong Kong||2 days||HKD4789||Book nowEnquire|
ITIL Foundation Course Content
Service Management as a Practice
Service Strategy: overall business aims and expectations
Service Design: developing a solution to meet the needs of the business
Service Transition: implementing service designs so that service operations can manage the services
Service Operation: day to day, business as usual activities
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
Why choose The Knowledge Academy?
ITIL® is a registered trade mark of AXELOS Limited
A paper based classroom exam is conducted at the end of the second day of the ITIL Training session. Our ITIL Foundation exam pass guarantee gives you confidence that we will support your learning until you pass your ITIL foundation exam. We guarantee that you will pass your ITIL foundation exam after completing our ITIL 2 day Class. All we require is for you to take the exam on Day 2 of the class, attend all class days and complete all class assignments, including your ITIL sample exams and home work . If you do not pass the ITIL Foundation exam after the 1st attempt, we will allow you to attend the class again free of charge. Should you fail the exam on your 2nd attempt (which is not included free of charge), you will be eligible to enrol in the class again, free of charge. ITIL foundation examination results must be verified to confirm re-enrolment and is subject to availability.
Yes, it is accredited by BCS.
We provide pre-course reading, The Knowledge Academy courseware folder, official certificates, exams and refreshments.
All of our instructors are experienced and are fully accredited.
There are no prerequisites to this course.
The Foundation exam is a multiple choice exam.
Please arrive at your training venue at 08:30am for registration.
The course timings are start at 8.30am and finish at 6pm approximately.
All of The Knowledge Academy's ITIL courses are based on the latest 2011 version.
Although not mandatory, we do provide you, via hyperlink, with a PDF version of 'An Introductory Overview of ITIL® V3'. Please note that the latest 2011 version of the handbook has not yet been published.
There will be a minimum of 2 hours of homework each evening.
We do not currently have a video for this topic