If you are a new user, your username and password will be emailed to you once you purchase and register for a course.
If you are an existing user, click Forgot Password on the Login page to recieve your password or request for a reset.
Sometimes, your login credentials may land up in your Junk mail folder depending on the policies set by your email server provider.
If all the options above do not work, contact us on [email protected] and we shall address your issue.
If your delivery address is within United Kingdom, your study manual will reach you within 3 to 5 business days.
If your delivery address is outside United Kingdom, your study manual should reach you within 5 to 8 business days.
Before you email us, please ensure that you have purchased a course that includes the manual.
PC Users - Windows Vista
Mac Users - Mac OS X 10.5 or higher
Internet Download Speed - 0.768 Mbps
Internet Upload Speed - 0.384 Mbps
RAM - 1024 MB
Ports - 1935, UDP/TCP
PC Users - Windows 8
Mac Users - Mac OS X 10.10 Yosemite
Internet Download Speed - 1.5 Mbps
Internet Upload Speed - 0.384 Mbps
RAM - 1024 MB
Ports - 1935, UDP/TCP
The Get Started option on your Homepage/first page you land soon after you login.
You could even take the Navigation Tour to get familiar with the online training platform.
Screen freeze is a result of disconnect between your machine and the learning management system. A few common causes would be:-
1. Internet bandwidth/fluctuation
2. Browser cache
3. Security Firewall, or
4. Incompatible browser version.
If your internet is working fine, then, the next best thing to check would be to check for the version of the browser. The course is compatible to all the recent versions of Mozilla Firefox, Chrome, Safari and IE 9.0 onwards. For best result, please update your browser and try again.
Sometimes it could be a simple browser cache issue. Open the module that's giving the issue, FORCE REFRESH (Ctrl + F5 in Windows and Command R in Mac). When the browser prompts to open from where it left last, select NO, and play the course again from start.
If the issues persist, please contact your internet service provider and report it.
If you are confident it is not an internet issue, please contact us on [email protected]. We will conduct a secure process of remote access to troubleshoot machine if you are happy to provide us access. We use a popular and secure remote access tool called Team Viewer.
http://www.teamviewer.com/en/
You will receive 10 attempts before your account is locked. If this happens, please contact [email protected]
Each user can register and use up to three computers (desktop, laptop and tablet), but cannot run the course on two systems simultaneously. The Learning Management System (LMS) identifies and records the MAC address of your machine.
The online training platform and courses can be accessed on Tablet PCs support IOS, Android and Windows operating systems which will allow you to study on the move as long as you internet access on your device.
Your access duration starts from the first date and time you access your course platform, under MY COURSES. The duration of access depends on which course package you have purchased. This information would be available to you in your Welcome Mail.
Information about your access is available under MY PERFORMANCE and MY PROFILE on your online training platform.
To make the best use of your access, please use MY SCHEDULE to chart out your training programme.
The online training platform keeps a track of your progress through the course. So, if you accidently close a module browser window, don’t worry! Just re-launch the module and it will automatically open the last screen visited. This feature is ideal for those who wish to study with breaks.
Exam formats depend on the nature of the course you have purchased. Detailed information about the pre-requisites and exam instructions can be found under MY EXAM on your course platform.
Once you login, you would need to complete your course within the allocated duration. We do offer extensions, however this would involve an additional charge. To learn more about these charges, please contact us on [email protected]
Exam formats depend on the nature of the course you have purchased. Detailed information about the pre-requisites and exam instructions can be found under MY EXAM on your course platform. Please contact us on [email protected] for any further instructions.
The online training programme provides you mock or exam simulators which has a reservoir of questions which you could attempt unlimited number of times to perfect yourself. Some of these exams are timed and scored as a part of practice for the final certification exam.
Once you complete all the modules, module level assessments, mock exam and exam simulator (minimum three for PMP),let us know by emailing [email protected].
We will use your activity log to review performance and if you have completed all the points mentioned above, you will mailed the certificate of completion.
This process usually takes between 3 to 5 business working days.
When you take your exam remotely through BCS or APMG , you recieve a provisional result as soon as you complete your exams. It takes up to 15 business working days for you to recieve the certificate from BCS.
Exams on ProctorU are conducted and monitored directly by ProctorU and your accrediting organisation. As your training provider, we require to ensure that you complete your training and then book your exam. You would receive your exam confirmation directly from your accrediting organisation. Detailed instructions on how to book your exam are available to you under MY EXAM on your course platform. For any further clarification, please contact us on [email protected]
The PDF documents usually load in a separate browser window and sometimes certain browsers do not support the older version of Adobe Acrobat Reader. Use the following link to dowload the latest version of the reader:-
http://get.adobe.com/uk/reader/otherversions/
This issue is more frequent for users with Mac Safari browser. We highly recommend you to use Mozilla Firefox to avoid compatibility issues between your operating system and the online platform.
Certain exams, due to the nature of their complexity, can be taken only at one of the official test centres. If your course includes an exam that would be taken in Prometric/Pearson Vue centre, please contact us on [email protected] It takes us between 3 to 5 business working days to organise your examination voucher..
Our support team works Monday to Friday from 8 am to 6 pm, GMT. We aim to address your support mail within 24 hours, however, there may be minor delays over the weekend.
