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Business Skills

BCS Specialist Certificate In Business Relationship Management 

Available delivery methods for this course:




Live Virtual

Accredited:YesAccrediting body: Enquire See Prices

Course Information

BCS Specialist Certificate in Business Relationship Management Outline

This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:

Module 1: Introduction to Business Relationship Management (BRM)

  • History of ITSM

  • General Introduction to ITSM

  • Goal and Objectives of BRM


Module 2: BRM related Processes

  • BRM Concepts and Principles

  • ITIL® and its Application to BRM

  • Generic BRM Processes

  • Requirements of ISO/IEC 20000


Module 3: Tools, Methods, and Techniques

  • Definition of Assessment Criteria for Choosing Appropriate Tools

  • Selection of Appropriate Support Tools and Techniques

  • Justification, Procurement, and Implementation of Tools


Module 4: BRM Roles and Responsibilities

  • Skills Framework for the Information Age (SFIA) and its use with Defining BRM Roles

  • ITIL® and its use in Defining BRM Roles


Module 5: Control, Measurement, and Reporting Activities

  • COBIT® and its Application to BRM

  • Preparation of BRM Reports for Dissemination


Module 6: Analysis of Reports, Statistics, and Trends

  • Analyse Details of Reports

  • Identify Trends

  • Identify Weaknesses


Module 7: Interfaces and Dependencies

  • Identify and Understand Interfaces BRM has with Other Areas, Functions, and Processes

  • Define and Document Dependencies


Module 8: Planning, Improvement, and Implementation

  • Activities Involved in Planning BRM

  • Understand Potential Costs, Benefits, and Problems

  • Objectives and Scope of BRM

  • Review Functionality of BRM

  • Instigate Resolutions and Proactive Improvements 

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BCS Specialist Certificate in Business Relationship Management Overview

The BCS Specialist Certificate in Business Relationship Management course lasts for 3 days and teaches delegates how to successfully develop and maintain a relationship between the Service Provider and the Customer.


This BCS Specialist Certificate in Business Relationship Management training course is fully accredited by BCS, The Charted Institute for IT. This course also comes under the topic of Sales Training, which encompasses a number of certifications which include, Bid and Tender Management Skills, Meeting Skills, and Essentials of Innovative Thinking.

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Who should attend?

This course has been specifically designed for those who would like to gain a working knowledge of BRM best practice. This course would be especially useful for IT professionals who are responsible for improving BRM within their organisation.  



Delegates must complete the ITIL® Foundation Certificate in Service Management and have at least one year of relevant IT experience to take this course.

BCS Specialist Certificate in Business Relationship Management Examination

In order to complete this BCS Specialist Certificate in Business Relationship Management delegates will need to pass the associated exam, which will take place at the end of the final day of the course.


Candidates will also be given the opportunity to complete a mock examination prior to taking the real exam. The exam consists of:

  • 25 Questions

  • Multiple Choice

  • 90 Minutes in Duration

  • 16/25 Pass Mark (64%)

  • Closed Book

BCS Specialist Certificate in Business Relationship Management  FAQs

Yes, The Knowledge Academy are fully accredited by BCS, The Chartered Institute for IT, for this BCS Specialist Certificate in Business Relationship Management training course.
Yes, in order to complete the course delegates must pass the associated examination.
The Knowledge Academy offer this BCS Specialist Certificate in Business Relationship Management in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
Yes, delegates need to have completed the ITIL® Foundation Certificate in Service Management and have at least a year of experience in a relevant IT role.

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We can offer exceptional deals on in-house/on-site training at a location of your choosing for a number of your staff. Enquire to learn about our offers.

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Dates & Prices for BCS Specialist Certificate in Business Relationship Management 

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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