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Duration: 3 Days*
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The BCS Specialist Certificate in Business Relationship Management course lasts for 3 days and teaches delegates how to successfully develop and maintain a relationship between the Service Provider and the Customer.
This BCS Specialist Certificate in Business Relationship Management training course is fully accredited by BCS, The Charted Institute for IT. This course also comes under the topic of Sales Training, which encompasses a number of certifications which include, Bid and Tender Management Skills, Meeting Skills, and Essentials of Innovative Thinking.
This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:
Module 1: Introduction to Business Relationship Management (BRM)
History of ITSM
General Introduction to ITSM
Goal and Objectives of BRM
Module 2: BRM related Processes
BRM Concepts and Principles
ITIL® and its Application to BRM
Generic BRM Processes
Requirements of ISO/IEC 20000
Module 3: Tools, Methods, and Techniques
Definition of Assessment Criteria for Choosing Appropriate Tools
Selection of Appropriate Support Tools and Techniques
Justification, Procurement, and Implementation of Tools
Module 4: BRM Roles and Responsibilities
Skills Framework for the Information Age (SFIA) and its use with Defining BRM Roles
ITIL® and its use in Defining BRM Roles
Module 5: Control, Measurement, and Reporting Activities
COBIT® and its Application to BRM
Preparation of BRM Reports for Dissemination
Module 6: Analysis of Reports, Statistics, and Trends
Analyse Details of Reports
Module 7: Interfaces and Dependencies
Identify and Understand Interfaces BRM has with Other Areas, Functions, and Processes
Define and Document Dependencies
Module 8: Planning, Improvement, and Implementation
Activities Involved in Planning BRM
Understand Potential Costs, Benefits, and Problems
Objectives and Scope of BRM
Review Functionality of BRM
Instigate Resolutions and Proactive Improvements
This course has been specifically designed for those who would like to gain a working knowledge of BRM best practice. This course would be especially useful for IT professionals who are responsible for improving BRM within their organisation.
Delegates must complete the ITIL® Foundation Certificate in Service Management and have at least one year of relevant IT experience to take this course.
In order to complete this BCS Specialist Certificate in Business Relationship Management delegates will need to pass the associated exam, which will take place at the end of the final day of the course.
Candidates will also be given the opportunity to complete a mock examination prior to taking the real exam. The exam consists of:
90 Minutes in Duration
16/25 Pass Mark (64%)
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Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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