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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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BCS Specialist Certificate In Business Relationship Management 

Key points about this course

Duration: 3 Days

Exams: Yes

Accredited: Yes

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Available delivery methods for this course

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Course Information

BCS Specialist Certificate in Business Relationship Management Overview

The BCS Specialist Certificate in Business Relationship Management course lasts for 3 days and teaches delegates how to successfully develop and maintain a relationship between the Service Provider and the Customer.


This BCS Specialist Certificate in Business Relationship Management training course is fully accredited by BCS, The Charted Institute for IT. This course also comes under the topic of Sales Training, which encompasses a number of certifications which include, Bid and Tender Management Skills, Meeting Skills, and Essentials of Innovative Thinking.

BCS Specialist Certificate in Business Relationship Management Outline

This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:

Module 1: Introduction to Business Relationship Management (BRM)

  • History of ITSM

  • General Introduction to ITSM

  • Goal and Objectives of BRM


Module 2: BRM related Processes

  • BRM Concepts and Principles

  • ITIL® and its Application to BRM

  • Generic BRM Processes

  • Requirements of ISO/IEC 20000


Module 3: Tools, Methods, and Techniques

  • Definition of Assessment Criteria for Choosing Appropriate Tools

  • Selection of Appropriate Support Tools and Techniques

  • Justification, Procurement, and Implementation of Tools


Module 4: BRM Roles and Responsibilities

  • Skills Framework for the Information Age (SFIA) and its use with Defining BRM Roles

  • ITIL® and its use in Defining BRM Roles


Module 5: Control, Measurement, and Reporting Activities

  • COBIT® and its Application to BRM

  • Preparation of BRM Reports for Dissemination


Module 6: Analysis of Reports, Statistics, and Trends

  • Analyse Details of Reports

  • Identify Trends

  • Identify Weaknesses


Module 7: Interfaces and Dependencies

  • Identify and Understand Interfaces BRM has with Other Areas, Functions, and Processes

  • Define and Document Dependencies


Module 8: Planning, Improvement, and Implementation

  • Activities Involved in Planning BRM

  • Understand Potential Costs, Benefits, and Problems

  • Objectives and Scope of BRM

  • Review Functionality of BRM

  • Instigate Resolutions and Proactive Improvements 

Who should attend?

This course has been specifically designed for those who would like to gain a working knowledge of BRM best practice. This course would be especially useful for IT professionals who are responsible for improving BRM within their organisation.  



Delegates must complete the ITIL® Foundation Certificate in Service Management and have at least one year of relevant IT experience to take this course.

Yes, The Knowledge Academy are fully accredited by BCS, The Chartered Institute for IT, for this BCS Specialist Certificate in Business Relationship Management training course.
Yes, in order to complete the course delegates must pass the associated examination.
The Knowledge Academy offer this BCS Specialist Certificate in Business Relationship Management in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
Yes, delegates need to have completed the ITIL® Foundation Certificate in Service Management and have at least a year of experience in a relevant IT role.

BCS Specialist Certificate in Business Relationship Management Examination

In order to complete this BCS Specialist Certificate in Business Relationship Management delegates will need to pass the associated exam, which will take place at the end of the final day of the course.


Candidates will also be given the opportunity to complete a mock examination prior to taking the real exam. The exam consists of:

  • 25 Questions

  • Multiple Choice

  • 90 Minutes in Duration

  • 16/25 Pass Mark (64%)

  • Closed Book

Dates & Prices

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How will you be funding your training?

Self funding

Company funding

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Key points about this course

Duration: 3 Days

Exams: Yes

Accredited: Yes

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell